Ann Summers Ltd Reviews 

84,222
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 2,597 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for their professional, patient, and exceptionally welcoming bra-fitting services across multiple locations. Shoppers deeply appreciate the personalized attention, reassuring guidance, and extremely helpful advice provided during their wonderful store visits. People also note the wonderful product selections, beautiful lingerie ranges, and comfortable, inviting store environments that make browsing easy. Consumers truly enjoy discovering fantastic new items, lovely fragrances, and finding perfect fits that instantly boost their everyday confidence. Reviewers consistently note that shopping here feels genuinely special, leaving them fully satisfied with their purchases and eager to return.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their professionalism and expertise during bra... See more

Product

People report satisfaction with the products, highlighting the wonderful selection of bras and lingerie that... See more

Service

Customers consistently note positive experiences with service, highlighting professional and helpful staff... See more

User experience

Customers had positive experiences with user experience, consistently praising the staff for being... See more

Customer service

Consumers find customer service to be positive, highlighting exceptional care and helpful staff members who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited the Chelmsford store today to get a refresh on my bra collection and was served by the lovely Dominika, she was just soo lovely. Dominika was very professional and gave off such a lovely vib... See more

Rated 5 out of 5 stars

Amazing experience, Anne in the Bournemouth store knew exactly what size and style to put me in and has given me so much more confidence in a bra. I always wore bralets thinking I had no boobs which i... See more

Rated 5 out of 5 stars

Ash at the Liverpool One store was exceptional. She helped me so much choosing some pretty sets to take on holiday. She guided me through right sizing and fit offering suggestions as I was describing... See more

Rated 5 out of 5 stars

In the Nottingham store, me and my friend were warmly greeted by Jodie then taken for a bra fitting. She was professional and enthusiastic. Jodie helped us figure out our best bra styles. We both left... See more


Company details

  1. Sex Toy Store
  2. Erotic Clothing Store
  3. Lingerie Store
  4. Swimwear Store
  5. Underwear Store

Written by the company

Welcome to Ann Summers, the home of sexual pleasure, empowerment and unapologetic confidence. For over four decades, we’ve redefined what it means to feel sexy, powerful and fully in control of your pleasure. From seductive lingerie to the very latest in toy innovation, everything we create is designed to make you feel extraordinary, inside and out. Our lingerie is more than beautiful, it’s thoughtfully crafted to flatter, empower and excite. Whether you’re looking for elevated everyday styles with a sensual twist or provocative statement pieces to embrace your bolder side, each collection celebrates every curve, every shape and every desire. When it comes to pleasure, we’ve proudly led the revolution. As the authority in sexual wellbeing, we bring you world-class vibrators, innovative toys and pleasure enhancing accessories that turn solo or partnered play into unforgettable, confidence building experiences. From indulgent lubes and silky oils to sensual fragrances that heighten desire, every detail is designed with your pleasure in mind, helping you feel powerful, desired and in control. Because when it comes to pleasure, nobody does it quite like Ann Summers, where desire meets design, and confidence is always the sexiest thing you can wear.


Contact info

4.8

Excellent

TrustScore 5 out of 5

84K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(84,222)

2,759 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ann Summers Crawley

Had such a lovely experience at Ann Summers! Melis was absolutely amazing and provided such great customer service. As soon as we walked into the shop, she approached us with a warm and friendly attitude and asked what we were looking for. She took us straight to what we needed, gave us really helpful advice and made us feel completely comfortable throughout.

She was so helpful and knowledgeable that we actually ended up leaving with more than we originally came in for! 😂 Melis is such a lovely lady, thank you for making our shopping experience so enjoyable.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team

Me and my friends went to the Westfield Shepards bush Anne summers and had the pleasure of meeting Jess who is honestly amazing she took the time to not only show us the different types of vibrators there were but also educated us on the importance of finding the right one and even compared the difference to us it was such a healing and sexually positive experience. And just wanted to take the time to recognise how great the team is there everyone was lovely and so welcoming

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was amazing

My experience was amazing, the staff member savannah in the store in blackpool was lovely and gave me and my family the best treated.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous Nottingham store today…

I went into the Nottingham store today and was quickly greeted by abiba. They was absolutely amazing. Helped me quickly find the sizes I needed and even suggest some other alternatives. Super friendly and put me at ease, I come out with more items than I went in for thanks to her great customer service :)

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Finley was awesome!

Finley I’m the Maidstone store was so knowledgeable and made me feel completely comfortable especially talking about things so intimate. Fantastic customer care. Above and beyond x

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Sam is so helpful

Sam from the Nottingham city store really helped me pick out an appropriate set and helped find my sizing as I’m a f cup and it’s typically hard to find the right size but she managed to along with understanding I’m socially anxious and even hyping me up when unsure now I love my set thank you so much Sam I am gonna have fun at the boudoir shoot thanks to you if you see this

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Had an amazing service from Lucy

I had an amazing service from Lucy in the Bromley store today in which I previously brought wrong size bras and Lucy very kindly helped me to select the correct size and help assist with deals for me too! Great service from Lucy! ❤️

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

** Stoke Store**

** Stoke Store**
Ask for Lisa 💐

I went back to Ann Summers today as I had a change of mind to some of the items purchased, Lisa was brilliant.
I had a fitting while there and came away with some stunning items.
Lisa was lovely, nothing was too much trouble.
Thank you ever so much 💐

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service by Lisa

Me and a friend went into the Ann Summers Store in Stoke to return and find a bra - we were greeted with smiles as we went around and the lovely Lisa went above and beyond to help find the right bra for us! Absolutely brilliant customer care! I will not be going anywhere else for my bra sets from now on.

September 6, 2026
Unprompted review
Rated 5 out of 5 stars

Always a pleasure

Always a pleasure shopping in the Nottingham store. Sam was a great help today finding items in my correct size and suggesting other items I might also like.

September 5, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

The staff were lovely and helpful. Megan made me feel really comfortable during my bra fitting and answered any questions I had.

August 31, 2026
Unprompted review

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