Avatel Reviews 

We live at the Costa del Sol working from home and depending on a reliable internet. Now two days in a row we are without internet, I went to their office twice today and was.only told that a technician will call later.
Avatel has NO understanding of service, we are changing provider a.s.a.p.

I visited Avatel subsidiary Vega Fibra in Benijofar in January not long after my Father passed away, we supplied them with a copy of his passport and his death certificate, they advised that his account t was closed. We later found out that they were still taking over €50 per month for services that he clearly wasnt receiving. No existent customer service has been zero use and I am now resorting to legal action for the theft of funds from my late fathers account.

Avatel and FLEXA are now one. They decide to take down the old TV Horadada networks. Customers who have been with them more than 5 years - do they warn them? No. Social media or bulk email customers? No. Inform customer service staff? No . After 3 days of nothing this customer tried her old TV Horadada password on all the avatel networks AVATEL_B783 works for us. Please pass it on.

I've been with Avatel over 4 years. They have communicated with me via SMS and email during that time.
Out of the blue I received a telephone call, something after 8pm telling me that they would be doubling my monthly payment as of midnight, and that they had messaged me via the Avatel app, as they didn't use SMS - curiously I had received such a message from them regarding a 50gb benefit during the summer. I did not have the Avatel app.
I received a call that same evening from O2, offering a better speed and lower than original Avatel cost.
Since I decided to move I have been plagued with several calls per day from Avatel asking why I am leaving and that they can offer me a special deal - 25% more than I was previously charged.
I understand Avatel has been recently subsumed by Orange, so hardly surprising customer service has fallen through the floor.

Just take a look at the ratings here. It’s a disaster, and unfortunately, I have to agree. I paid the bill the very same day I received it! Despite that, I was charged 4.86 EUR because I supposedly paid the bill too late. Even though I sent customer support the invoice and my transfer confirmation—which clearly show that I made the transfer just a few minutes after receiving the invoice—customer support claims I paid too late. Then they stopped responding.

It now seems like Avatel has a system where they charge the 4.84 EUR and then just dig in their heels and stop responding. From now on, I’ll pay the next month’s bill a few weeks before it’s due. So I’ve already paid for July. I’m curious to see if they’ll charge the 4.84 EUR again.

Anyway, it’s not the end of the world, and if Avatel doesn’t stop charging the fee without justification, I’ll take it up with consumer protection at my leisure.

What must be going through the support staff’s minds? You can’t be such a bad person that you twist the facts like that, and when you don’t know what to say anymore, you just stop responding. Only little kids act that way.

Avatel clearly doesn’t have a lot of things under control. When I click on the link to pay the 4.84 EUR, I get an error message.

There customer service department is totally inadequate. That is on that invoice a Avetal IBan number which you can use to pay your invoice.. However this has failed twice and they still take the money from the bank , but disconnect your service. You send copies of what the bank have transferred but received no reply no information and on one occasion said oh it must be a technical issue with your router..No it wasn't they just disconnected me..

Awful service, hard to talk to ive been without my phone service for 6 month on 2 phone sims they won't deal with problem yet they take the money. I'm now looking at changing to a different company. Still no service today

I am client since 4 years, and it works perfectly. Excellent service and quick answer to my questions.
Fast internet and I can work with the wifi without any problem. to be recommended.

The avatel office personnel are rude, they tell lies.They have completely ruined a couple of days of my holiday.All about the money! I will be finding a new provider.

Avatel took over my existing provider Teletic in January, however we lost our internet service soon after, I reported to Avatel the engineer came promptly and said I will report it? ( not the answer I expected). No further information from Avatel over 7 days all I managed to get was pre- recorded messages when trying to contact Avatel, after no response I suspended my direct debit and appointed a new provider.
Avatel then emailed me with threatening messages with fines and Court summons, I replied "I do NOT have a contract with you", and they confirmed this as well.
I then got repeated unknown calls every day (obviously from Avatel) this is still ongoing to this very day some 4 months now, this is outrageous I now have blocked all calls as they are using several telephone numbers, AVOID THIS COMPANY!!!!!!!!!!!!

Very bad provider, always problems with internet or wifi. I advise everyone definitely not to subscribe to it.

As service goes, these people are absolutely at the bottom of the pile. There communication is appalling, even after sending an email to the CEO Victor Rodriguez - don’t bother, he doesn’t reply.

AVOID at all costs.

After renewing my contract, a service (Amazon Prime) was simply canceled despite assurances from customer service. It wasn't until three weeks later that they admitted it and promised to call me back once things were sorted out. That was two weeks ago. I really feel bad for the customer service reps—they're the ones least to blame for their crappy management.

Avatel, take all your bank and personal details, promise an appointment and then do not return calls or emails. Clearly a scam of some sort.

Completely incompetent! For the past few months, we've been without internet access almost daily. They don't respond to phone calls. Their office in Pulpi is a completely disinterested woman who doesn't help us and simply sends us away. We're looking for another solution and leaving!

Avatel Calahonda ( mijas costa) lie about the Internet speed that I pay for. Weekly I go intro their office ( luckily at the same time that I shop in Carrefour next door ) because my contracted speed of 1000Mb drops back to 100Mb unless I go into the office to complain. Funnily, it rises back to 1000Mb for a few days after visiting their office .. then it "drops( gets put back at 100Mb )". several times they try to blame my computer which highlights their unprofessional conduct. its very clear that they are decieving customers with intenet speeds that they cannot maintain. The attitude in the office is basically " we dont give a flying hoot anymore"

I would just like to say I had a very good experience with the Alfaz de pi store, I don’t speak Spanish and the young lady Lorena who helped me didn’t speak much English but with the help of google translate she went way beyond the call of duty, to sort out the problem with my mothers account. 10 out of 10 for customer service.

I had occasion to ring Avatel because we had lost our connection. I rang the Pego Office and spoke to a lovely young man. I explained our problem and he had us reconnected in no time! Thank you so much!

Very poor customer service and poor service on internet and phone, being honest is just getting worse.
My wifi calling stopped and error stated that I need to call Orange to enable but I am with Avatel.
Called them they were so vague on the phone, then the handler admitted that they made some changes and this affected it clients accounts and services etc. When broadband goes down there is no updates on their site or phone, they normally do not answer during those times. I logged case on their website about my router as could not get through the phone and they called me about 4 months later, they are joke!