ATG Tickets Reviews 

I purchased tickets this morning at 8am for Burlesque The Musical in Woking. At 3pm, I received an email informing me that the show had been cancelled and rescheduled for November.

The email stated that I would be issued a voucher to use for another show. I don’t want a voucher.

I want a full refund.

How can ATG Tickets continue taking people’s money for bookings and then cancel the show later the same day? I find it very difficult to believe that a decision to cancel a production is made without any prior warning. Surely the company must have known earlier that there was a possibility the show would be cancelled, yet they continued selling tickets this morning.

This is extremely disappointing and completely unacceptable. I will never book tickets with this company again.

I want my money refunded, not a voucher.

I was running late for my afternoon show at Richmond yesterday so rang ATG to see if any chance I could change my ticket to the evening performance. Michael was great and contacted the theatre by phone but they were busy so didn’t answer it so Michael sent an email instead. They kindly changed my ticket to the evening show which was brilliant! Michael was so helpful and I am very grateful to him.. he is a great asset to your team

Michael was very helpful and understanding of the problem I had. He changed the seats I had purchased for a performance. He was very patient and extremely helpful thanks again Michael.

Always use ATG for my tickets, very easy to do, very reliable, and safe purchasing tickets 🎟 for shows.

Many thanks to Michael, who was very kind and helpful with my query today. After several attempts and a callback, he managed to validate several theatre tokens as part payment to our upcoming theatre visit, and was patient and couteous throughout. Thank you!

Sabbir helped us confirm our registration with the accessibility membership and book us accessible tickets over the phone. He was kind, patient and really informative explaining the different emails being sent and what we can do next time ourselves. Would highly recommend

Thank you to ATG I was able to get tickets closer than I thought with the help from Theo. Very helpful and listened to my needs and came back with the information needed to purchase the tickets. Highly recommended. Thank you.

Brilliant customer service from Li….Requested a refund due to a show being cancelled and rescheduled for another date that I couldn’t attend. My request was dealt with promptly and a refund received the next day. Very impressive…..thank you

Great service from Alice in customer service for retrieving a puzzling situation where we had been unable to Book tickets for Paddington online.
Quickly sorted out our requirements, even improving our proposed seating position in the Savoy theatre.
Looking forward to the Ambassador Lounge experience again.

I wanted to book Access tickets for a performance in 2 days time but the process of applying for an Access account will take up to 5 days! So you have lost my custom for this performance. I really think you as a company should have a dedicated telephone line for disabled customers who have an Access card

I just wanted to speak to a human! That bot thing did not offer anything near what I needed.

When you get through to a human the service is great.
Needs a lot of upgrades to the system to let you buy on line.

Brilliant customer service thanks very much

EVE was truly helpful with changing our tickets to a different date. very understanding from the beginning and the matter was dealt with efficiently and quickly with no problems.
Extremely good.

We had an issue with our tickets not being delivered due to having multiple accounts with only one being online. Michael from Customer Services was friendly and extremely helpful and deserves praise for his efforts

Great service. Got tickets for my daughter and myself through the accessible booking line. We had a query and Sabbir enquired and got it sorted for us with a very quick response back to us. Thank you Sabbir.

Eve was really helpful, polite and patient and sorted out my booking out really quickly. Excellent service.

I had a great experience with Li at ATG tickets. I was struggling to book a show as a disabled customer and she was fantastic and helped. She couldn't give me the final solution straightaway but got back to me with it all sorted. First time booking a show for myself and my son and it was made easy by her. Thanks

Michale was a great help and finally changed my tickets for me.

Booked tickets on Saturday and then on Monday they send me a email to say summer sale now on book today (even though they don’t send many promotional emails) it’s just funny that it’s for the show I just paid full price for.

The customer service back and forth on email showed they do not care and just came back with same robot answers. They did not care at all and wouldn’t even as a gesture of goodwill offer anything for any future booking or even while at the venue for the show I booked.

Literally left a horrible feeling and experience for this performance. Such a shame. They should be more considerate and see how it can affect they way they respond and treat their customers.