ATG Tickets Reviews 

We had great service from Johnathon today. He was extremely pleasant and professional, he helped us change our tickets to a different night for Lord of the Dance. Well done

I’m very disappointed with the lack of response from ATG Tickets’ group bookings team. I first contacted them 11 days ago to ask about group pricing for a school trip, as I am bringing a group of students from Senegal to London to see several shows.

I received an automated response confirming my request and saying I would hear back within five business days. I waited the full five business days and have since contacted them three more times, but have still received no response.

I now need to purchase our tickets within the next day or two in order to finalize the trip budget, so unfortunately the delay has made it very difficult to take advantage of any potential group rates or support. I’m still hoping someone will respond before I have to make the booking.

Very helpful

Wanted to change seating, but not experienced with computers. Customer services were very helpful when I couldn't get exchange to work. Seats exchanged within minutes.

It was a bit annoying having to call and speak to someone, as I was using gifted Theatre Tokens, which aren’t the same as ATG tokens, so can’t be used to pay for tickets via the website. More annoying, the tokens were £20 & £5 denominations, the tickets being £185. Fortunately, I got through to Hannah after a short wait. Hannah was extremely patient as I read out the 10 token numbers and scratch off and read her the PIN number for each one. Thanks Hannah!

Sean was fantastic sorting my tickets out after I booked the wrong performance
Luckily I had ticket protection
Brilliant service
Always book with ATG
Absolutely love seeing shows

Wanted to buy 8 tickets using a code,Zareen took me through it and I received the tickets on email.Excellent customer service

Ticket query was resolved and rectified very quickly and very satisfactorily in a very quick time! All done with great professionalism too. It involved tickets to Paddington that were not showing in my app and they are now there!!! Well done team!! AOKR

For some it is great to have access to go through most / much of the process and information on what was needed to book accessible tickets in a dedicated section online.
Also reassuring there was a “ if your show is before your Nimbus card will arrive” option.

Only negative is with ADHD I was getting confused re the amount of steps and to my brain the names of steps were similar and so couldn’t keep track of whether I had done completed all the right steps.
Talking to a person who can complete process and booking in person is what I usually end up needing as I often miss out steps ( or book flights to the wrong city … yes …🤦🏻‍♀️)

Now waiting on an agent response within 5 days so I can discuss …. Possible by then I’ll have spent the money … impulse control

I can’t thank Kylie Dodd enough for her help on Friday.
I’d booked tickets to see the Bratpack at Sunderland Empire for my elderly mother and aunt. On the day of the show my mother realised I’d not sent her the tickets and asked me for them. However i was very poorly with a migraine and struggling to use my phone. I managed to find the helpline number and was on hold as I laid in agony and with extreme nausea. Kylie answered and must have thought I was a raving lunatic!!
She was patient and understanding as I explained why I was struggling to speak as I was about to be sick! I was petrified she would hang up but she didn’t and was an absolute star. Less than 5 minutes later I had the tickets and managed to send them to my mam.
If ATG have any form of staff reward program I’d like to recommend Kylie to receive a thank you. If there was anywhere I could send her flowers I would. There’s more than one superstar called Kylie!! Thank you from me, my mam and aunty xx

I needed to exchange my tickets for a different day. They were so helpful. Got me excellent seats. I couldn't have asked for a better service. Thank you

Very happy with the knowledgeable staff who recognised my needs and eagerly sought to meet them. Thank you Lisa for booking our tickets for Billy Elliot in Manchester

Sam did a wonderful job helping me with concession tickets, he also helped me tick the best seats. 10/10

Spoke to Sam to get help with my children's access requirements and book tickets for our local pantomime. Sam was excellent, so professional, patient and helpful. He didn't make me feel like my queries were wasting his time. Thank you Sam for making everything easy and being so helpful and kind.

Lovely helpful guy very friendly he helped us when tickets were not coming through. 10 out of 10

Great service! Sam listened intently and was super helpful when sorting a disabled booking 🙂.

Best customer service ever from Theo when booking tickets at the Palace Theatre Manchester. My access needs are complex and Theo went out of his way to help me - even sending photos so I could check visibility. The on line booking options with different packages are unnecessarily complex and Theo went out of their way to explain them and find the best options. Kat was also exceptionally kind and efficient. Highly recommend this service

Maya was 1st Class
This young lady is an outstanding example of both efficiency and professional courtesy. As an older person who sometimes has problems with modern technology and who prefers to speak in person by telephone, it was a treat to speak to Maya. My problem was solved in minutes and with her clarity of speech and her empathy I feel privileged to have her help. Thank you Maya.

Kylie could not have done enough to help.

Excellent service from Michelle
Never had a problem always friendly and helpful