Quick intervention in the appartment, no any damage or dirt left behind. Well mannered mechanics although they had to wait long for all the tenants to be at home to pull all cables their way up, they... See more
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The appointment was rescheduled multiple times. First, it was moved to a date two weeks later. Then, the rescheduled appointment was never confirmed, which led to another rescheduling and an additiona... See more
Company replied
Same experience as most other people. They will tell you on the phone that they are working on your issue, but they are actually not doing anything. Numerous emails and telephone calls later and abs... See more
Overall the ODF support was great, probably most professional, knowledgeable and understanding I've ever dealt with. Was quite a refreshing experience in time when a lot of support is offloaded on u... See more
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About Open Dutch Fiber
Written by the company
Open Dutch Fiber bouwt aan het netwerk van de toekomst. In een wereld die steeds afhankelijker is van digitale connectiviteit zorgen wij voor snelle, stabiele en veilige glasvezelverbindingen voor huishoudens en bedrijven in heel Nederland. Onze ambitie is helder: binnen enkele jaren willen we twee miljoen huishoudens aansluiten op ons open glasvezelnetwerk. Inmiddels hebben we al meer dan één miljoen aansluitingen gerealiseerd.
Ons netwerk is open. Zo bieden we keuzevrijheid en toegang tot supersnel internet. Op ons netwerk zijn meerdere providers actief, waaronder Odido, TriNed, MultiFiber, SNLR, Fiber.nl, RapidXS, Stipte en Freedom Internet. Het aanbod verschilt per gebied. Wil je weten welke providers beschikbaar zijn op jouw adres? Doe eenvoudig de postcodecheck op onze website en bekijk jouw opties.
Check jouw postcode →Glasvezel biedt veel voordelen. Het is supersnel, tot wel twintig keer sneller dan traditionele verbindingen. Je hebt gelijke upload- en downloadsnelheden, wat ideaal is voor videobellen en het delen van bestanden. Glasvezel is betrouwbaar, stabiel en toekomstbestendig. Bovendien is het duurzaam: het verbruikt minder energie en gaat langer mee dan koper.
Bij Open Dutch Fiber staat kwaliteit en veiligheid centraal. We zijn ISO 27001 gecertificeerd en werken volgens de Gedragscode Veilige Aanleg Digitale Infrastructuur. Dat betekent dat we zorgvuldig omgaan met data, veilig werken en overlast voor bewoners zoveel mogelijk beperken.
We zijn geregistreerd bij de Autoriteit Consument & Markt (ACM) en lid van NLconnect, de branchevereniging voor digitale infrastructuur. Dit benadrukt onze inzet voor transparantie, samenwerking en innovatie. Daarnaast geven we inzicht in wat we doen en waarom dat belangrijk is, zodat je altijd weet waar je aan toe bent.
Veel antwoorden op verschillende vragen vind je op onze pagina met veelgestelde vragen.
Veelgestelde vragen →Staat jouw vraag er niet tussen? Neem gerust contact met ons op. Onze medewerkers helpen je graag verder.
Neem contact met ons op →Contact info
Kosterijland 50, 3981AJ, Bunnik, Netherlands
- 0881633633
- info@opendutchfiber.nl
- www.opendutchfiber.nl
3.2
Average
1K reviews
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Reply from Open Dutch Fiber
Good afternoon, thank you for your 5-star review! Great to hear that you experienced our service and communication as fast and perfect. Enjoy your fiber connection!
Very disappointing and unprofessional service
Very disappointing and unprofessional service
At the first appointment, the technician installed the Odido fiber connection point in the wrong location. When I asked if it could be placed in the correct location, I was told that they did not have a ladder or the necessary equipment to do the job properly.
Later, when the Odido technician came to install the Wi-Fi router, he was unable to complete the installation because there was no electricity connection available at the location of the fiber point.
A second appointment was then arranged, and I was specifically told that they would come and relocate the fiber optic point to the correct location inside the apartment, where it should be, next to the existing Ziggo connection point. The appointment was scheduled between 9:00 AM and 12:00 PM.
I waited all day, but nobody showed up and I received no proper update or explanation. This was a complete waste of my time and extremely frustrating.
Overall, I found the service unprofessional, poorly organized, and unreliable. I expected much better communication and workmanship.
July 31, 2026
Reply from Open Dutch Fiber
Good morning, we are sorry to hear that you have had this experience. I can see that you have not yet been in contact with our service department regarding this matter. If you would still like our assistance, we would be happy to look into this for you. Please feel free to contact us via our contact form https://opendutchfiber.nl/en/contact-form , and we will see how we can help you further.
Everything good
July 29, 2026
Reply from Open Dutch Fiber
Good afternoon, thank you for your positive feedback. If we can be of any service to you in the future, we would be happy to hear from you. For now, we wish you a great day.
Reply from Open Dutch Fiber
Bedankt voor uw positieve review! Fijn om te lezen dat alles goed is verlopen. Geniet van uw snelle internetverbinding.
Quick intervention in the appartment
Quick intervention in the appartment, no any damage or dirt left behind. Well mannered mechanics although they had to wait long for all the tenants to be at home to pull all cables their way up, they just kept working with smile and good knowledge until all was done
July 11, 2026
Reply from Open Dutch Fiber
Good morning, thank you very much for your 5-star review! We're delighted to hear that our technicians worked efficiently, left everything clean and undamaged, and remained friendly and professional throughout the installation. It's great to know they stayed patient and kept a positive attitude while making sure every resident was connected properly. Thank you for your kind words, and we hope you enjoy your fiber connection!
ODF support was great, the rest was insane
Overall the ODF support was great, probably most professional, knowledgeable and understanding I've ever dealt with. Was quite a refreshing experience in time when a lot of support is offloaded on useless bot chats.
Meanwhile interacting with ODF subcontractor, namely Circet, is like the most infuriating **** in my life. The central office (the one you call through ODF) has zero idea of what's going on on the ground, while the regional office which actually does the work doesn't pick up the phone in 80% of cases, ignores whatsapp messages for like a week and etc. I think it's quite remarkable it took me more than 6 months between expressing the desire to have fibre to Odido and actually having it. ODF was trying to do their best but unfortunately there are not many ways they can put pressure on the subcontractor, it seems.
July 9, 2026
Reply from Open Dutch Fiber
Good afternoon, thank you very much for your detailed review and for your kind words about our support team. We really appreciate you taking the time to share your experience. We're sorry to hear that your experience with our subcontractor did not meet your expectations. We understand how frustrating it must have been, especially given the long wait between requesting a fibre connection and having it installed. Your feedback is valuable to us, and we will make sure it is shared internally with the relevant parties. We're glad we were able to support you throughout the process, and we hope you now enjoy a stable and fast fibre connection!
Reply from Open Dutch Fiber
Good afternoon, thank you for your positive message. Should we be able to do anything for you in the future, we would be happy to hear from you. For now, we wish you a very nice day.
Reply from Open Dutch Fiber
Goedemiddag, bedankt voor uw positieve review. Mochten wij met oog op de toekomst nog iets voor u kunnen betekenen, vernemen wij graag van u. Voor nu wensen wij u een fijne dag toe.
Everything that could possibly go wrong…
Everything that could possibly go wrong has already gone wrong & they haven't even had time to do anything with the cables sticking out of the pavement in front of our complex
They're already @ least 1 yr (yes 1 yr!!) later than planned; they sent us (8 addresses) a letter out of the blue 3 was agi that they'd B
installing a wk later (2 was ago) People in the complex took dys off, worked from home etc etc to make sure there were no more delays; the mechanics turned up on one afternoon without a key to a certain area essential for the installation ( and left without informing any of the residents of our complex) if they had prepared properly, this could've been avoided: when they came to post the letters (by hand) with the appointment, if somebody had bothered to take a quick look in the hallway, they'd have known about the key being essential on their next visit) it's been almost 2 wks since and they still don't seem to have a key, as no new appointments been planned: it's a joke: they don't seem to realise or care that people are eagerly waiting for the glass fibre connection; it just seems to be the luck of the draw as to which team turns up @ your location; when you call them, you get "lip service" Nice enough on the phone but no action: I guess we'll have to go with Ziggo coax-glass fibre instead: especially as the football World Cup starts in approx 1 month and there are no signs of life from ODF; BYW I don't & cann't believe any of the positive/good reviews re these guys. Gr
April 7, 2026
Unprompted review
Reply from Open Dutch Fiber
Good morning, Ttank you for sharing your experience. We are sorry to hear that the process has not gone as expected and that you have experienced delays and inconvenience. This is certainly not the service we aim to provide. We would be happy to look into this situation and see how we can further assist you. To do so, we kindly ask you to fill out the contact form on our website: https://opendutchfiber.nl/nl/contact-formulier. Once we receive your details, we can investigate the status and follow up internally. Thank you in advance. We hope to provide you with more clarity soon.
Contractor could not fix the connection…
Contractor could not fix the connection at first visit. They had to come again because they did some mistakes.
April 7, 2026
Reply from Open Dutch Fiber
Good morning, thank you for your message. We are very sorry to hear that the installation took longer than expected. For now, we see that the cable crossing has been resolved and a solution has been offered. If we can do anything for you in the future, we would be happy to hear from you.
The installation was went fine and the…
The installation was went fine and the techincian professional and helpful.
The performances are good but not excellent, with the upload speed typically below 900 Mbps instead than 1 Gbps. There could be wide fluctuations during the day, with the speed occasionaly dropping to 600 Mbps.
March 26, 2026
Reply from Open Dutch Fiber
Good morning , thank you for your review and for sharing your experience. We’re glad to hear that the installation went smoothly and that our technician was professional and helpful. Regarding the speeds, please note that the upload and download rates are determined by your provider. They can investigate the fluctuations and help identify any issues that might be affecting your connection. We appreciate your feedback and hope your service continues to meet your needs.
It was a bit of a journey but the…
It was a bit of a journey but the actual installation was smooth once it happened
March 23, 2026
Reply from Open Dutch Fiber
Good morning, thank you for your review! We understand it may have taken a bit of time, so we’re glad to hear that the installation itself went smoothly once it took place. If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
I'm not a customer of ODF...it's a…
I'm not a customer of ODF...it's a fibre optic network provider but after about a year it still doesn't work.
March 2, 2026
Reply from Open Dutch Fiber
Good morning, thank you for your review. We’re sorry to hear that your connection is still not working. According to our system, the network on your address has already been marked as completed and ready for use, and we do not see any indication of a fault. If your provider has not yet been informed about this issue, we kindly ask you to contact them. They can report a possible malfunction to us so that we can investigate and resolve it if necessary.
Reply from Open Dutch Fiber
Goedemorgen,bedankt voor uw positieve bericht. Wij vinden het erg fijn om te vernemen dat de aanleg naar wens is verzorgd. mochten wij met oog op de toekomst nog iets voor u kunnen betekenen, vernemen wij graag van u. Voor nu wensen wij u een mooie dag toe.
All in all good
Clear agreements, timely and professional execution. Installation person was a friendly person who worked professional and clean
February 27, 2026
Reply from Open Dutch Fiber
Good morning, thank you for your message. We are very pleased to hear that the installation has been carried out to your satisfaction. Should we be able to assist you with anything in the future, we would be happy to hear from you. For now, we wish you a wonderful day.
Reply from Open Dutch Fiber
Good morning, thank you for your positive message. If we can be of any assistance to you in the future, we would be happy to hear from you. For now, we wish you a wonderful day.
Poor Appointment Scheduling
The appointment was rescheduled multiple times. First, it was moved to a date two weeks later. Then, the rescheduled appointment was never confirmed, which led to another rescheduling and an additional two-week delay. As a result, I received the service a full month later than originally planned
February 3, 2026
Reply from Open Dutch Fiber
Good morning, thank you for your message. We are very sorry to hear that the installation of fiber optic has been somewhat difficult and that, as a result, you were connected to the network later than expected.
Reply from Open Dutch Fiber
Good afternoon, thank you for your message. We are very pleased to hear that the installation went well and that the employees did their work neatly. For now, we wish you a great day.
Vantastice
The service was excellent.
Specialy Adel he was very nice politie and professional .
January 17, 2026
Reply from Open Dutch Fiber
Thank you for your positive feedback. We’re pleased to hear that you experienced our service as excellent.
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