NIBE Reviews 

My Nibe is a disaster. Has never worked since installation in 2018.
Alarms 2-3 times each week. Have had 3 service teams that have visited the property at least 30 times and they can not find what is wrong. NIBE gives no help
I must reset the alarm and than it works 1 or two days. Today i had 2 alarms during 6 hours.
I am using my separate airconditioning for heating /cooling as reserve. Have about 10 Nibe systems on my properties that work, but not this one. Will never buy NIBE again - no service or help when something fails.

Woking without problems.

Reasonably reliable but soft starter fails every 5years or so. More expensive to run than I expected.
I find very difficult to find an authorised agent that will come to fix problems.
Nibe are bad at answering the phone and organising regular servicing but charge quite a lot for the service contract.

So called Heat pump from NIBE is not at all cost effective alternative. Very expensive in winter months mounting huge electric costs. Our 3 year old installed heat pump, had some issues with coolant and fan, got froze even though it was +15 degrees outside temperature. Repair took 4 months time till the spare part arrived, even the spare part looked second hand as it was not new in box. The NIBE regional service/ support is pathetic
and unfriendly. Instead of NIBE i would have preferred Vailliant or Viessmann or even Bosch!!!

Your new app is worse than the old one. There is a lot of statetic and control that where lost with the new one. I want to be able to turn on/off the cooling.

Let the users be involved in creating manuals, instructions, tools for calibration and other information. It is written for your people who make the machines not the users.

Everything has worked very well, and the efficiency has been excellent. Other than firmware updates, no maintenance or corrective actions have been required throughout the entire period.

Works great, is very efficient and the new updates to the app make it very user friendly.

It’s constant problem!
It’s now 5 years since we bought it. They had to change the compressor once. During these 5 years our kind and handy maintenance operator has been visiting it many times.
Now it has a problem again which gives an error and shouts it if each 3 hour and we have to restart it otherwise the water would be cold. Even though it has 6 years of warranty, Nibe has pushed us to use our insurance and we are in lots of troubles to get all the paperwork to get it fixed… this problem is been running since February 2026 and still not solved…
Not recommended

The heatpump is working great. What I dont like is the room sensor rmu-s40. The radio signal is VERY poor. I can place the room sensor right next to the heatpump and only have 1 out of 4 stipes of signal strength. Every time there is a software update for the room sensor it takes me 3 to 4 days to get it to work again.

Sw updates cause cold machine should be Nibe who paid the bill not end customer

Silent machine doing its job. App is ok.

The pump has had issues with flow sensor/pump since the beginning, where flow sensor shows constant flow even if pump speed changes, causing defrosting issues when it happens. A reboot of the system clears the issue. Despite several contacts to support and the company who installed it the issue has not been resolved. Feels like no-one is acknowledging that the pump has been faulty since the start.

Great heating systen. No concerns, never.

Working smoothly but stop heating already in -19 and first repair needed after 4y (right after warranty) (expansion vessel needed to replace)

Great experience