My mum brought a handset from Crawley county mall store but realised after 1 week the screen was too small as she has poor sight in one eye! We went into the store to see if there was any chance... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I can’t recommend Mobilebitz Hereford highly enough. After visiting eight different repair shops, all of whom insisted my Motorola Razr 50 Ultra needed a full screen replacement, Mobilebitz were... See more
Company replied
Went to the Banbury kiosk today to have the screen changed on my very new iphone 15 after the phone had been driven over by a car last week. The screen was completely smashed as was the back. I though... See more
Company replied
I stumbled upon Mobilebitz by accident while in Watford, on my way to the Apple Store to replace a broken iPhone 13. Trying my luck, I popped in to see what they would charge for a scr... See more
Company replied
Company details
Written by the company
Mobile Bitz - The UK's Leading Mobile Phone Repair Specialists
Contact info
Unit 8, The Bridge Business Centre Bridge Road, Southall, UB2 4AY, London, United Kingdom
- 02088139930
- admin@mobilebitz.co.uk
- www.mobilebitz.co.uk
4.9
Excellent
163 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Visited the Epsom branch today with my…
Visited the Epsom branch today with my friend. Was served by a very knowledgeable and friendly man who provided us both with top service and great advice. Very impressed with his work when adding a screen protector and cases to our phones. Absolutely perfect service, will be back for a cordless charger!! Many thanks :)
July 17, 2026
Unprompted review
Excellent Customer Service
I had an excellent experience thanks to Sajjad's outstanding customer service. He was professional, friendly, and made me feel genuinely valued throughout my visit. His excellent communication and positive attitude made the whole experience smooth and enjoyable. Sajjad went above and beyond to ensure everything was taken care of, and his exceptional customer care is the reason I'll be coming back again and again. Highly recommended!
July 15, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you found exactly what you needed and that you were happy with the service you received. Your kind words mean a lot to our team, and we truly appreciate your support. We look forward to helping you again in the future!
#Mobilebitz Team
Excellent service friendly advice…
Excellent service friendly advice always come back
July 13, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your fantastic 5-star review! We're so pleased to hear that you received excellent service and friendly advice during your visit. It's wonderful to know that you keep coming back to us—your continued support means a great deal to our team. We look forward to welcoming you again soon!
#Mobilebitz Team
I have used this company several times…
I have used this company several times and always received a good service, the staff is very helpful.
July 12, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your wonderful 5-star review! We're delighted to hear that you've used our services several times and have consistently received great service. It's especially rewarding to know that our team has been helpful and able to assist you whenever needed. We truly appreciate your continued trust and support, and we look forward to serving you again in the future.
#Mobilebitz Team
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you found our staff nice, friendly, and helpful. Providing excellent customer service is our top priority, and it's wonderful to know that our team made your experience a positive one. We truly appreciate your support and look forward to helping you again soon!
#Mobilebitz Team
Always use Mobilebitz excellent service…
Always use Mobilebitz excellent service good price.
July 9, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you continue to choose Mobilebitz and that you've consistently received excellent service and great value. Customer satisfaction is our top priority, and your continued support means a lot to us. We look forward to serving you again soon!
#Mobilebitz Team
Very prompt and friendly service
Very prompt and friendly service. Many thanks Ali.
July 7, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your 5-star review! We're pleased to hear that you received prompt and friendly service. We'll be sure to pass your kind words on to Ali. Your support and appreciation mean a lot to us, and we look forward to helping you again in the future!
#Mobilebitz Team
Repaired in an hour! Brilliant!
My phone had suddenly gone haywire - the screen not responding but still having a mind of its own! I wasn't expecting great news when I took it along to their Plymouth outlet, as it was basically unusable. I thought they were going to tell me it would need to be sent off, or new parts ordered, etc. To my surprise and great relief, they had it back in full working order in around an hour! Amazing! Can't recommend the team highly enough! Thank you.
July 5, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your fantastic 5-star review! We're delighted to hear that our Plymouth team was able to diagnose and repair your phone quickly, getting it back to full working order within an hour. We understand how frustrating it can be when your phone suddenly stops responding, so we're really pleased we could provide a fast and convenient solution for you.
Your kind words and recommendation mean a great deal to the team. Thank you for choosing Mobilebitz, and we look forward to helping you again whenever you need us!
#Mobilebitz Team
I visited the mobile bitz shop in…
I visited the mobile bitz shop in Bromley, and Faik Shakeel, who was very patient, helped me to find my new phone cover. I just needed something strong, as I often drop my phone on the ground.
July 4, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your wonderful 5-star review! We're delighted to hear about your experience at our Bromley store. We're pleased that Faik Shakeel was able to patiently assist you in finding the perfect phone cover to suit your needs. We understand how important it is to have a strong and reliable case, especially for protecting your phone from everyday accidents.
We'll be sure to share your kind words with Faik. Thank you for choosing Mobilebitz, and we look forward to helping you again in the future!
#Mobilebitz Team
Reply from Mobilebitz
Thank you for your lovely 5-star review! We're delighted to hear that you had a great experience and found our staff to be so friendly and welcoming. Our team always strives to provide excellent service, and your kind words are truly appreciated.
Thank you for choosing Mobilebitz, and we look forward to seeing you again soon!
#Mobilebitz Team
Great advice and service
Great advice and service. Pleased with my purchased.
June 29, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you were happy with the advice and service you received. It's great to know that you're pleased with your purchase, and we truly appreciate your support.
Thank you for choosing Mobilebitz, and we look forward to helping you again soon!
#Mobilebitz Team
Amazing quick service
Amazing quick service, screen protector to suit my phone. Strongly recommend!
July 1, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your fantastic 5-star review! We're delighted to hear that you received quick and efficient service and that we were able to provide the perfect screen protector for your phone. Your recommendation means a lot to us, and we're grateful for your support.
We look forward to helping you again in the future!
#Mobilebitz Team
Excellent store with great staff
July 1, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your fantastic 5-star review! We're delighted to hear that you had a great experience with us and found our staff to be excellent. Our team always strives to provide friendly and helpful service, and your kind words mean a lot to us.
Thank you for choosing Mobilebitz, and we look forward to welcoming you again soon!
#Mobilebitz Team
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you received great service and found our products to be good value for money. Providing quality products and excellent customer service is what we strive for, and it's wonderful to know we met your expectations.
Thank you for choosing Mobilebitz, and we look forward to serving you again soon!
#Mobilebitz Team
Fab experience
Fab experience. Really lovely chap doing the screen for me
Excellent thank you
June 28, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your wonderful 5-star review! We're delighted to hear that you had a fantastic experience and that our team member provided excellent service while replacing your screen. We truly appreciate your kind words and will be sure to share your feedback with the team.
Thank you for choosing Mobilebitz, and we look forward to helping you again in the future!
#Mobilebitz Team
Very helpful and friendly
June 26, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you found our team helpful and friendly. Providing great customer service is very important to us, and we truly appreciate your kind feedback.
Thank you for choosing Mobilebitz, and we look forward to helping you again soon!
#Mobilebitz Team
Reply from Mobilebitz
Thank you for your 5-star review! We're delighted to hear that you had a positive experience and were happy with the service you received. Your satisfaction means a lot to us, and we truly appreciate your support.
Thank you for choosing Mobilebitz, and we look forward to serving you again soon!
#Mobilebitz Team
Amazing service
Amazing service! Super precise, quick and tidy :) The person working here puts a lot of care into her job. Strongly recommend!
June 22, 2026
Unprompted review
Reply from Mobilebitz
Thank you for your fantastic 5-star review! We're delighted to hear that you were impressed with our service and appreciated the care, precision, and attention to detail shown by our team member. Providing quick, tidy, and high-quality service is something we take great pride in.
Your recommendation means a lot to us, and we'll be sure to share your kind words with the team. Thank you for choosing Mobilebitz, and we look forward to helping you again in the future!
#Mobilebitz Team
Great customer service and a very nice…
Great customer service and a very nice gentleman running the stool
June 23, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.