Metro Supply Chain Group Reviews 

Worst delivery company, delivery guys so dumb they don't know how to use door bell . 2 times we were home they come for Costco return, but never use door bell .all we c is sticker outside the door saying sorry we missed you. Costco ruining its reputation by tieing up with such a bad delivery company

Absolutely awful the courier today phoned my phone number and immediately hung up the same second I was unable to even answer the phone and then my package got marked as unable to deliver. Super frustrating. And of course no way to get a hold of someone in this company. So the courier just gets away with this poor delivery service.

I placed an order from an American company, who was to deliver said order to me in Toronto. The address to be delivered to is open and staffed 24/7. All that is required is to leave the package with the front desk which again, is never closed. I received two emails from Metro Supply Chain indicating that attempts were made to deliver the package without success. I clicked the links in the emails to follow up with Metro and the links were dead. The courier never contacted me at the provided number when attempting the delivery. In truth, the courier never even tried to deliver the package. I subsequently spend some time trying to follow up with Metro, however there is no customer service email or phone number. In fact, I cannot find any contact information for this company whatsoever, except for a web form that they do not reply to. Metro Supply Chain is an absolutely useless company in my experience, and their couriers lie about attempting delivery. Any company who cares about their customers should avoid Metro Supply Chain like the plague; you will. have nothing but problems. Absolute trash company.

BEWARE: I ordered a product from the US and Metro Supply Chain ended up being the end link in the delivery system as contracted by BROAD REACH/ASENDIA. Their driver pretended to attempt to deliver my package - they only called for a millisecond in order to have a time stamp to pretend they made an attempt. There was no time for me to pick up the call. I discovered this is known in the business as Ghost Calling. They did this to me three days in a row. I was home for the delivery and immediately called the phone number that appeared on my phone only to be sent to a generic voicemail service. I received no reply to the message I left. I entered my concern on their website service but received no acknowledgment of this experience by email or phone, and I did not receive the package.

Absolutely unacceptable delivery service.

Metro Supply Chain has failed to deliver my package TWICE. Both attempts were around 9 PM. The driver calls ONCE from a PRIVATE/BLOCKED number, and if you don’t answer immediately, they simply mark the delivery as “Customer not available.” There is no second call, no text, and absolutely NO WAY to call the driver back.

Even worse, Metro Supply Chain provides no customer service phone number for recipients to resolve delivery problems. Their “Chat with us” link does not work. So when their driver fails to deliver your package, you have practically no way to reach anyone.

How is this considered a delivery attempt? Calling once from a blocked number at 9 PM and then leaving is not a reasonable attempt to deliver a package.

I have now contacted Metro by email and expect my package to be delivered tomorrow, during reasonable hours, and left at my apartment door as requested.

This is by far one of the worst delivery experiences I have had. Metro needs to fix both its delivery procedures and its complete lack of accessible customer service.

could the company please actually take action with how bad their service has been instead of making us email them after ruining our weeks? like i don’t even know what these drivers get paid for it seems like they found a loophole to get money and do no work. metro e24 should be shut down.

This has been the worst delivery service I had to deal with. Made many "attempts" to deliver where they don't buzz my apartment, call my phone for half a second just for a "proof" of contact, just to leave and marked as undelivered within the span of 2-3 min. On top of that they attempt to deliver way out of service hours like 9-10pm. I contacted support to add special instructions to just leave it in the lobby and someone will come down and grab it later. Support said they told the delivery team, all for just the next attempt for the delivery guy to call me and ask for the buzzer, to which I say it doesn't work just leave it in the lobby someone will come get it in a bit, just to be hung up on after and marked as undelivered shortly after. Customer support has been widely unhelpful to the point where I felt like I was just getting nowhere. Next time I know if I ever know this company is being used to deliver something for me I'm just not gonna bother purely just from how frustrating this has been for one small package my guess its going to be the same again in the future.

I can say most horrible experience that I havehad with this company customer service over the phone. I had my pick up delivery upgraded to be room of choice pick up for a Costco very heavy huge item but the driver said"your delivery was scheduled for pick at the door not in room". It indeed was Costco fault that they has not updated the document for the delivery company, but when I called this company and talked to operator , he was too rude and started shouting at me!!!! Because the documdnt was not updated in their end by Costco! When I told him that Costco customer service has updated and yold me that you guys gonna pick it up from the unit, he said"they are told to tell you these things!!!!!" Anyways, I wanted to escalate this matter to upper management, but I noticed how bad is their reviews. I thought maybe just leave another review, so everyone knows how they treat people.

SCAMMERS
I am sick of couriers that cannot read English and do not know how to deliver a package.
My delivery was a joke. They took fake photos from another intercom board and pretended to call except it wasn't me then they took a photo of their phone calling no one except 00000000 FAKE I contacted the seller and it doesn't help that Walmart agents don't speak English either he didn't understand a thing I said.

I had two separate Costco deliveries handled by Metro Supply Chain over about five months, and unfortunately, both resulted in property damage.

The first claim was easier to deal with, although it still required follow-up. The second became a nightmare.

I was actively trying to resolve the second claim with the initial adjuster when, about two months after the original damage occurred, a separate sewage backup happened in my home. Until then, I had been communicating with the adjuster about the delivery damage. Metro had still not sent anyone to inspect the original damage despite my efforts to have the matter addressed.

The flooring subsequently had to be removed because of the sewage backup. I had asked the restoration company to retain the damaged section, but because it had been exposed to sewage, it had to be safely disposed of. I had already provided photographs clearly documenting the original damage, but the adjuster would not accept them as evidence.

The adjuster suggested I go through my own insurance. I did not want to make a claim because of the deductible and potential impact on my insurance costs. She then told me she would not respond to any more of my emails because an inspection was no longer possible. I found this frustrating and unprofessional, particularly since I had already provided photographs of the original damage.

I then used Metro's online Contact Us form to escalate the matter. A resolutions manager became involved and ultimately denied my claim. I followed up with her twice but never received a response.

After these two experiences, I looked into Metro and found many other customers reporting similar problems - including damaged products, property damage, delivery problems, poor communication, missed delivery windows, and difficulty getting issues resolved. After experiencing this twice myself, I found the similarities difficult to ignore.

My advice to anyone having a Metro delivery: take photographs, keep detailed records, and save all communication in case something goes wrong.

I am very satisfied with their punctuality and the notifications regarding their arrival time. They were efficient and careful when unpacking and moving our dryer. They were well-organized—using straps—and communicated well with each other to ensure nothing got damaged. The guy took the time to explain every lines I had to initialize or sign. Really, I would recommend them and don't understand the reviews under 3,5 or 4 !

Jas and AJ made a fridge delivery and drop off August 14 morning. They arrived on schedule, were polite and cheerful. They did an exception job of navigating 15 steep stairs and tight doorway .. all without any damage. Thanks to them, delivery was a good experience,

Last mile delivery , was amazing delivering and setting up my new washer dryer . My old one was so heavy and awkward , also I mixed up the delivery and was not prepared at all . Jamn and Ade were so great, they said don’t worry we will take care of it all , and they did . 11 out of 10 . Team 903

One star is overly generous but zero isn't an option.

The scale of the incompetence makes me wonder why any respectable retailer would put their reputation in the hands of these buffoons.

Not at all trustworthy.

I had a confirmed day and time for delivery of a freezer ordered from Costco. It was 10 days after I ordered the appliance
1.5 hours before the start of the 3 hour delivery window, we get a call saying it wasn't coming, and that it would "maybe be tomorrow"
We'd already ordered food to be delivered for that freezer, which had to be cancelled since I don't know when I will actually have the freezer.
I have complained to Costco, and won't be buying appliances from them if they use this delivery service in the future

This company is a contractor used by Best Buy, Costco, Home Depot, etc. to deliver home appliances. I bought appliances online from Best Buy and scheduled the delivery for a certain date but had to reschedule it a couple of times because Metro Supply Chain did not receive the requests to accommodate the times. Moreover, their customer service agents are completely useless and tone deaf. At one point, Best Buy had made 3 requests on my behalf but I received a confirmation of delivery at a different time which could not be changed. When calling Metro SCG, the agents kept saying "I cannot do anything, the delivery has been scheduled by the machine to ensure the best route and the driver's safety" -they don't care about the customers! Since they use an automated scheduling system, the truck driver called me the day of their supposed delivery, but obviously it didn't work out for me and I had already rebooked it through Best Buy. I went through several hoops to reschedule and get my appliances delivered. The guys doing the actual delivery were nice and quick, but next time I'll hire someone to pick up and deliver my purchases.

Having our washer and dryer delivered was a fantastic experience thanks to Ali and Jesse. Their professionalism and experience made the process flawless and swift. Items were placed exactly where we needed them, no damage or issues in the house, garbage was all taken away and all materials were passed over to us. Their good humour and politeness was refreshing.
Thank you for this experience and would highly recommend this service.

Scratched my custom front front doors, and tried to hide it

The movers were in a big hurry and scratched my new fridge and I am now waiting for a replacement. The also were wanting me to sign a waiver...to xxxx with them! Thankfully Costco has an amazing return policy. Now to get the next one in one piece.

Discriminatory, abusive, unprofessional.

Took advantage of a single disabled mother and her disabled children and tried to make us wait 2 weeks for our washing machine, forcing me to miss classes I paid for as I go to school full time and cancel and reschedule several appointments for my autistic children. I will never ever buy from a company that uses them ever ever again.