ManoMano Reviews 

29,900
TrustScore 4 out of 5

3.8

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Rated 5 out of 5 stars

Purchased a large bathroom wall mirror which is backlit and is anti fog. The mirror looks absolutely fabulous in our bathroom and looks so expensive although it was a very good price. Easy online o... See more

Rated 5 out of 5 stars

Item supplied had a flaw in the fabric. Within 48 hours ManoMano had sorted issue with supplier and we had received the replacement. 1st class service & great prices.

Rated 1 out of 5 stars

I ordered on 31/03/2026… I had notification of delivery on 10 April 2026 … in real I did not received delivery .. when I claimed for delivery … they replied … they delivered on wrong address .. they w... See more

Company replied

Rated 4 out of 5 stars

I bought a an extremely well priced mattress and was happy but ordered orthopaedic pillows from the same company and never received them. The company was gracious and reimbursed me and dealt with the... See more

Company replied

3.8

Great

TrustScore 4 out of 5

30K reviews

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3.8

All reviews

(29,900)

1,373 reviews in the last 12 months

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Rated 5 out of 5 stars

Purchased a large bathroom wall mirror…

Purchased a large bathroom wall mirror which is backlit and is anti fog. The mirror looks absolutely fabulous in our bathroom and looks so expensive although it was a very good price. Easy online ordering and brilliant delivery, which was free which is always very acceptable. Always very happy with purchases from manomano and certainly not disappointed with this mirror. Would definitely recommend manomano.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Item supplied had a flaw in the fabric. Within 48 hours ManoMano had sorted issue with supplier and we had received the replacement. 1st class service & great prices.

May 18, 2026
Unprompted review
Rated 1 out of 5 stars

No delivery .. no refund.. no reclaim 😞

I ordered on 31/03/2026… I had notification of delivery on 10 April 2026 … in real I did not received delivery .. when I claimed for delivery … they replied … they delivered on wrong address .. they would rideliver my order … today it is 25/04/2026 … they did not deliver my order … I have lost a lot of time in wait and I lost money … and now when I try to open link to reclaim .. I cannot open it … it is stress and waste of time and money …. Zero response

April 26, 2026
Unprompted review
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Reply from ManoMano

Buongiorno,

Grazie per il suo messaggio. I suoi commenti sono di grande aiuto per noi, sia quelli positivi che quelli negativi!

Mi dispiace che non sia rimasto soddisfatto della sua esperienza con https://www.manomano.it/ 

Come vedo, ha già contattato il nostro servizio clienti.
Le assicuro che per noi è una priorità assoluta risolvere il suo problema in modo soddisfacente.

La preghiamo di contattarci per qualsiasi domanda o problema, saremo lieti di aiutarla.

Buona giornata,

Il team di ManoMano IT
(inviato via e-mail)

Rated 1 out of 5 stars

Got an email informing me not only have…

Got an email informing me not only have they had a data base breech. But I am one of those affected. So now I’m having to check my affairs, be careful of phishing emails etc. Not good enough as I’d emailed my concerns as invited to. Guess what, no reply. I’m going to seek compensation whether or not any fraud is committed against me.

February 17, 2026
Unprompted review
ManoMano logo

Reply from ManoMano

We sincerely apologize for the lack of a timely response to your initial email and understand your frustration. Following the compromise of a subcontractor in January 2026, we chose total transparency by notifying you immediately to help you stay vigilant.
We have already revoked the provider's access, reinforced our security controls, and informed the authorities (CNIL, ANSSI). Our teams are working through an exceptionally high volume of requests, but please be assured that we are taking your concerns seriously. We remain at your disposal to provide any information needed to secure your account and personal affairs.
(inviato via e-mail)

Rated 1 out of 5 stars

Inadequate service followed by a…

Inadequate service followed by a massive data breach of customers personal details onto the dark web.
AVOID , dangerous.

February 4, 2026
Unprompted review
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Reply from ManoMano

Hello,

Thank you for highlighting this critical issue. We agree that cybersecurity must be a top priority. Following a breach at one of our service providers in January 2026, we took immediate action by revoking their access and significantly strengthening our security controls.

Transparency is essential to us: we have notified the relevant authorities (CNIL, ANSSI) and contacted all affected customers directly with safety recommendations. We are fully committed to protecting your data against increasingly sophisticated threats and remain at your disposal for any further information.
(sent via mail)

Rated 3 out of 5 stars

Come shop ok

Come shop ok, ma assistenza manomano fa pena quanto le sue promesse di garanzia

June 5, 2025
ManoMano logo

Reply from ManoMano

Buongiorno,

Grazie per il suo messaggio. I suoi commenti sono di grande aiuto per noi, sia quelli positivi che quelli negativi!

Mi dispiace che non sia soddisfatto della sua esperienza su ManoMano.it  

Speriamo di avere la possibilità di vederla nuovamente sul nostro sito e fornirle una nuova e migliore esperienza.

Cordiali Saluti,

Il team di ManoMano IT
(inviato via e-mail)

Rated 1 out of 5 stars

Tried to contact ManoMano about a…

Tried to contact ManoMano about a delivery not being received. Spoke to Isa on the web chat who was not remotely helpful. Other orders have not been problematic which was why I ordered again, will not be doing that in a hurry.

April 1, 2025
Unprompted review
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Reply from ManoMano

Hello,

Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!

I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to "Delivery issue".

On checking I see the seller replied to you with the following message today:

"Sorry, I just received the latest news that your package was lost during transportation.

In order to reduce your waiting time, I have contacted the warehouse to send you another package.

As the package is still waiting to be shipped, there is no tracking number available yet.

I will send you an email with the latest tracking number as soon as possible."

Please contact us if you have any questions or problems, we will be happy to help you.

We hope to have the opportunity to see you again on our website and to offer you a new and better experience.

Best wishes,
ManoMano UK team
(sent via mail)

Rated 1 out of 5 stars

Useless Customer Service

Unreliable supplier and useless Customer Service!
I have bought a table listed under "garden tables". When it arrived the instructions in the package indicated it as a table for indoor use only!
I contacted the Customer Service to ask for clarifications. No clarifications provided. They just told me that if the instructions say for indoor use then this is how the table should be used. However this is not what it is reported in the table description on the ManoMano website.
They even contacted the seller who replied that the table is also sold for outdoor use.
Even with these evidences ManoMano refuses to provide the 2 years warranty on the table if used outdoor!
The lady of the Customer Service wrote me at least 20 emails and she is was just a rubber wall.
Awful!! Never again!

October 3, 2024
Unprompted review
ManoMano logo

Reply from ManoMano

Buongiorno,

Grazie per il suo messaggio. I suoi commenti sono di grande aiuto per noi, sia quelli positivi che quelli negativi!

Mi dispiace che non sia soddisfatto della sua esperienza su ManoMano.it.

Speriamo di avere la possibilità di vederla nuovamente sul nostro sito e fornirle una nuova e migliore esperienza.

Cordiali Saluti,

Il team di ManoMano IT
(inviato via e-mail)

Rated 1 out of 5 stars

ManoMano owners don't care that I have been robbed by their organization

On August 7, August 14 and August 19, I wrote reviews in regards to a payment through bank deposit I made on July 26 for the purchase of a LED mirror, corresponding to ManoMano's reference number CBQE8QSGTP85 , order number ITC240726-4F6F4BFD7337 which was canceled by ManoMano allegedly because they hadn't received the payment.
The payment, as per proof generated by my bank's system, was made to the account ManoMano provided, this is, to:
Beneficiario ManoMano
IBAN DE98 5021 0900 7036 7511 63
BIC/SWIFT CITIDEFFXXX
Importo 166,99 Euro
No. di riferimento (causale) CBQE8QSGTP85

Today's note is to warn other prospect buyers of the fact that as of today, September 5th 2024, ManoMano has not done a thorough investigation nor accepted their mistake and has not refund me.
Beware of the inability of ManoMano and their representatives to solve their own mistakes, leaving the occasional customer without both his money and the article he thought he was buying. Buy somewhere else is my recommendation.

July 26, 2024
Unprompted review
ManoMano logo

Reply from ManoMano

Buongiorno,

Grazie per il suo messaggio. I suoi commenti sono di grande aiuto per noi, sia quelli positivi che quelli negativi!

Mi dispiace che non sia soddisfatto della sua esperienza su ManoMano.it.

Speriamo di avere la possibilità di vederla nuovamente sul nostro sito e fornirle una nuova e migliore esperienza.

Cordiali Saluti,

Il team di ManoMano IT

Rated 1 out of 5 stars

Site internet à fuir

Site internet et application déplorable. On perd beaucoup trop de temps en tant que pro a réinitialiser les pages.

August 1, 2024
Unprompted review
ManoMano logo

Reply from ManoMano

Bonjour,

Nous vous remercions pour votre message. Vos commentaires sont d'une grande aide pour nous, qu'ils soient positifs ou négatifs !

Je suis désolée que vous ne soyez pas satisfait de votre expérience sur ManoMano.fr.

Nous espérons avoir la chance de vous revoir sur notre site et de vous offrir une nouvelle et meilleure expérience.

Meilleures salutations,

L'équipe ManoMano FR

Rated 1 out of 5 stars

Very bad service

Very bad service. Bought a bed but could not use it as had a fishy chemical smell, which after 1week still unable to use. Chemicals should not be allowed on beds as can cause issues with health, asked for remboursement and to send back, but supplier refused, saying that it could not have chemicals on it, however other reviews have also complained about this. ManoMano customer service are hands off and want communication between buyer and their suppler only. This is very bad business l. Going back on the app my order disappeared! Difficult to track this. I am going to take this further as it is totally against consumer rights. Do not use this company, they are not up to EU standards for products and customer service.
Answer to ManoMano — I have contacted supplier a few times. Firstly they told me to aire the bed, then they said they would give me 50% back. I do not want the smelly bed, pick it up and give full reimbursement and stop selling goods which are NOT fit for purpose l!

July 17, 2024
Unprompted review
ManoMano logo

Reply from ManoMano

Hello,

Thank you for your message. Your satisfaction is very important to us and we always strive to do our best. Your comments are a great help to us, both the positive and the negative ones!

I am sorry that you are not satisfied with your experience on ManoMano.co.uk due to an "unhappy shopping experience".

We hope to have the opportunity to see you again on our website and to offer you a new and better experience.

Best wishes,
ManoMano UK team

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