Webhallen Sverige AB Reviews 

I bought Boox Go 10.3. Within 3 days, after I inspected it, I found cracks on the stylus. The tablet itself works perfectly. Apparently, this is a known manufacturer's issue:
1) www_reddit_com/r/Onyx_Boox/comments/1g3rk0k/go_103_pen_starts_to_crack
2) www_reddit_com/r/Onyx_Boox/comments/1hsdol4/boox_103_stylus_cracked_after_1_month

When I asked for a stylus replacement, they wanted me to submit it for inspection. I did so as per the official procedure, however after receiving it, they sent it back without inspection with a note they need the *whole* product to "asses the defect." This is a mechanical defect on the stylus only! The tablet is not needed for it -- they admit it. I use the tablet on a daily basis, and sending it for 21 days (as they stated) would be a major inconvenience, and simply makes no sense for a pen-only manufacturer defect discovered within 3 days of purchase.

The so-called customer service cannot explain the reason behind the policy and declines to cooperate to propose any other solutions at all. First they said it is "manufacturer’s warranty procedure", now they changed their mind and say that it is actually "based on assessment under the Swedish Consumer Sales Act."

My correspondence with the support representative Elliot R. is a complete joke. He tries not to answer simple direct questions like "What specific assessment of the defect cannot be performed using the stylus alone?" It is clear that their motto is: Use made-up nonsense to evade liability.

All in all, incompetent customer support, fraudulent policies. Don't buy anything from these crooks!

My headphones broke, 1.2 years old so still under legal EU Garantie. Webhallen wants to charge me 500kr upfront to even check them. This is completely illegal!!!

You can run, but you can't hide. This is how they deal with clients. You can buy, but you can never return. Because they bid on that you don't know your rights.

I have been using webhallen since around 2015. They have never shipped a broken or incorrect product across all the years of ordering. I have built 4 different computers using components bought from them during this time and a vast array of other items such as drones, action cams, keyboards, mice, headsets, nas, nas drives and much more. I have found their pricing to be competitive and shipping is fast and well done to protect sensitive goods.

One of the best in my opinion

I've shopped with Webhallen for years and have always had excellent service with them.

I've received all of my items within three days of ordering, even using the standard shipping option.

If the item had issues, they immediately replaced it or got me in touch with the manufacturer of the item and it was resolved quickly.

Customer service has always been quick and appropriate.

Very quick response to my email. My issue was solved and customer support was very helpful and friendly :)

The sound quality is mid for the price. Battery lasts a solid 6 hours which is decent. The wireless headphones feel a bit tight after long sessions

I ordered some articles on 20 march they reached here within 1 week. Very carefully packed. I had no issues so I don't know about customer care as I didn't need them. The only thing they maybe need to look into......I forgot my password and asked for new they should send me link and I never received it. But I just filled in my details again and could still order. I would recommend this website for the good prices

Worst customer and support experience. Webhallen oversold on an pre-orderable item and wasn‘t able to keep me updated. Tried several times to get in touch with customer support but it‘s impossible to come through the queue. The times I came through I got unhelpful answers to simply wait. It took 3+ months to cancel my order due to overselling. I wrote a complaint to them via email beginning of December and I still haven‘t heart back. I will never order anything at Webhallen again. Disrespectful.

Bad service, I have ordered a mouse since November 30 and still have not receive the product, I tried reaching out to the customer service via phone calls for hours and emails for days. NO RESPONSE!!!! Works ever.

I ordered a router and network cable from Webhallen immediately after Black Friday to avoid the chaos during the campaign. I did not receive any Black Friday discount, but my order still has not been shipped, apparently due to Black Friday affecting the warehouse.

It is completely unacceptable that customers who did not participate in the campaign are treated worse than those who did. Orders should be handled in the order they are received, regardless of whether they were placed during a promotion or not.

Customer service has been utterly useless and has not been able to provide any solution or timeframe for when the products will arrive. Despite multiple attempts to get answers, all I received were excuses and deflections.

If Webhallen cannot handle the demand after Black Friday, then you should stop promoting the campaign. Prioritizing campaign participants at the expense of others is both unprofessional and disrespectful.

This is a warning to other customers: think carefully before ordering during or after Black Friday at Webhallen.

The recent reviews are correct. Webhallen sent my order somewhere else and doesn't even try to fix the problem.

I've been a loyal customer for more than 20 years. I will never buy anything from Webhallen again.

Very Horrible experience.
I order an item and Specifically choose Paketskåp (1 min far from my house). Here is what happen:

Automatically the package went to another place Ica Maxi, stating Paketskåp is full the reason (this place is 1.30 far walking and 1h by buss with ticket price).
Any way called PostNord, and they said it wasn't their fault since Webhallen didn't check this beforehand)

Now for the fun part, I chat with the customer support (very nice guy tho) and we agreed that I can return it without, to double check I sent an email and I got an answer that there is 150 kr will be reduced a fee

Finally, chat again with anohter agent (very nice person as well) and she made an exception that I will not have to pay 150 kr fee this time

Conclusion:
I am returning this package and buying the same item from NetOnNet with the same price and payed 25 kr extra to receive the package at 5 min from my house

I've been a loyal customer of Webhallen for over 17 years,
Spent a lot of money there.
That is why I feel so cheated by Webhallen right now,
They have changes the rules suddenly, without notify us, the customers.
Nowhere on the buying process it says that they will charge you for return,
Neither when you make the return on their website.
I've ordered PC fan that was NOISY like nuts.
The shipment was free, and nowhere on the buying process it says that they will charge you for return.
They demand me to pay 40% of the price for return, 49 kr on a product of 129 kr.
I feel cheated, I am never gonna buy there again,
and urge all other customers to stay away if they are not aware that unexpected costs would be demanded from them, without any warning.
The case is being investigated right now on Allmänna reklamationsnämnden (ARN).

Bought a headset for 200$ (razer blackshark pro 2023) less than a year ago and after visiting the store with a very obvious warranty case. The plastic piece connecting the right ear pad to the headband broke after just lifting the headset up from my desk, and to be clear, the headset was showing no damages from the outside. I was first denied my money back and if I wanted the repair people to take a look that would cost me another 50$ just for them to look at it. The cashier agreed that there was no damages on the outside but still refused to let the warranty cover the cost without giving me a good reason.

Never buying from this SCAM company again…

ZERO customer support
4 weeks without a word on my order, product in stock, zero response on email, no response on phone just an endless wait
Thankfully I used klarna and after showing them that I have tried to contact webhallen multiple times they could finally cancell the order for me

Ordered same thing from INET, less then 24h from order untill delivery

Used to love webhallen, always used them
Never again

Never send my 650 KR order, never answered to the email, they just said I have to go to the shop (1500 km from my home).
Ignore me since 3 weeks ... Garbage compagny, scammers, need to be reported to all association and law enforcement possible.

I received a gift card that was time limited. It was not working so I wrote to the customer support, 3 times within the time frame of the gift card. Estimated response time was 24h. I have as of now 2,5 weeks later not got any response from the tickets I have written.

Promises a specific day for delivery, multiple days later the order is not even processed. And when trying to reach their support they have a queue time of over 6h on phone and 3h on chat, all this while having a really low number of actual tickets in the queue (50 for the 3h chat queue).
By for the worst online shop in Sweden.