Wayfair Ireland Reviews 

1,647
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,018 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the straightforward ordering process, wide product selection, and often praise the fast, reliable delivery. Consumers are also satisfied with product quality, finding items to be good value and matching expectations. However, some people mentioned significant issues with customer service, describing it as unhelpful or difficult to reach a live person. Delivery problems are also a concern, including missing items, delayed shipments, or parcels left insecurely. Additionally, some reviewers reported dissatisfaction with product quality, receiving damaged items, or products not as described.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous, with many expressing satisfaction with items... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising fast and reliable delivery,... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many finding the ordering process simple and... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction, noting items... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the very good and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

By tracking it’s says that my order has been delivered but in reality I didn’t receive anything Contacted next day Wayfair costumer service and they are sending me replacement order Great shop wit... See more

Company replied

Rated 4 out of 5 stars

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multi... See more

Company replied

Rated 4 out of 5 stars

A big range of products, interesting ideas for your home. The prices are ok meaning affordable. I don’t like to get the code every time I need to see something like if it’s a high security place. And... See more

Company replied

Rated 4 out of 5 stars

I really love the towels they are so soft and lovely. The only think I can complain about is all the face cloths it would have been better if there was an extra hand towel and bath towel instead of s... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. e-Commerce Solution Provider
  4. Home Improvement Store
  5. Outdoor Furniture Store

Written by the company

Wayfair has everything for your home, all in one place. From furniture to finishing touches, you’ll find inspiration for every style and space.

Wayfair.ie

Written by the company

All Things Home
We’re here to help whenever you need us. Whether you’re browsing, buying, or have already placed an order, our friendly team is on hand to make things easy. We’re just a call or email away. You can reach us Monday–Friday, 08:00–19:00, and Saturday–Sunday, 08:30–17:00.
Quality
Quality you can rely on. With a wide range across every category, it’s easy to find exactly what you need in just a few clicks. And if you can’t spot it? Our team is here to help.
Support
Support you can count on. Alongside products from leading brands and manufacturers, we share helpful details and customer reviews so you can shop with confidence.

Our Satisfaction Guarantee

Satisfaction, Guaranteed

At Wayfair.ie, we want you to love your home finds. If something isn’t right, just let us know within 30 days of delivery and we’ll help put it right. You can track orders, manage deliveries and arrange returns anytime through My Account. Need more guidance? You’ll find step-by-step support in our Help Centre.

Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

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3.6

All reviews

(1,647)

1,013 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is our 3rd order with Wayfair.we…

This is our 3rd order with Wayfair.we have always found the furniture to be excellent value for money. Delivery has always been as promised and the van drivers were always happy to deliver to room of choice.

June 20, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that you've consistently had positive experiences with your Wayfair orders! It's wonderful to know you find our furniture to be excellent value and that our delivery service has met your expectations. Thank you for your kind feedback!

Wayfair Ireland

Rated 5 out of 5 stars

Brilliant highly recommend

Brilliant highly recommend

June 20, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 1 out of 5 stars

Awful

Awful. Bought a very expensive mirror on the 25th of May, still have no received it! And getting through to customer service is a nightmare! Avoid!!

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Products

Fantastic Products

June 29, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for your kind words! We're delighted to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Wayfair IE

Rated 5 out of 5 stars

The product is really good and the…

The product is really good and the delivery was faster than I expected, 3 days before the stipulated day.

June 19, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so happy to hear you're pleased with the product and our speedy delivery! We appreciate your kind words.

Wayfair Ireland

Rated 2 out of 5 stars

Order sitting in warehouse

Placed order on June 18th, still no sign of it, and zero communication received from Wayfair or UPS , the courier they use

June 18, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused.
Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/my_account.
Thanks
Wayfair Ireland

Rated 5 out of 5 stars

Great experience

The price, service and quality

June 18, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're glad you enjoyed our service and quality.

Wayfair Ireland

Rated 5 out of 5 stars

Lovely curtains

Lovely curtains delivered very promptly. They are exactly what I ordered. Very happy with the whole process!

June 17, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so pleased to hear you are happy with your curtains and our prompt delivery! We appreciate your kind words.

Wayfair Ireland

Rated 4 out of 5 stars

Good Choice in products

Good Choice in products, easy to order, good tracking system to plan for delivery. On this occasion there was only one item in the order so delivery was straightforward. On previous order with multiple items there was some delay and confusion, but the entire order did arrive.

June 17, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you sharing your feedback. It's great to hear that you found our product selection good and the ordering process easy, with helpful tracking. We understand your concern regarding the previous multi-item order, and we are always working to improve our delivery consistency.

Wayfair Ireland

Rated 5 out of 5 stars

Haven't received my goods yet so it's a…

Haven't received my goods yet so it's a bit early for this question ⁉️

June 27, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate you taking the time to leave a review. We understand you're still awaiting your goods. We are here to help!

Wayfair Ireland

Rated 5 out of 5 stars

A very good website with a large…

A very good website with a large selection of furniture and home goods. Easy navigation, high-quality photos, and detailed descriptions make it easy to find the right product. The prices are quite reasonable, and delivery is fast and reliable. I was very pleased with my purchases and would recommend this website to others.

June 18, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are so glad to hear you found our website easy to navigate and appreciated the quality of our product photos and descriptions. It's wonderful to know you were pleased with your purchases and our fast, reliable delivery. Thank you for recommending us!

Wayfair Ireland

Rated 5 out of 5 stars

Great delivery

Great delivery , product perfect

June 16, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that your delivery was great and that you found the product to be perfect. Thank you for your positive feedback!

Wayfair Ireland

Rated 4 out of 5 stars

Only reason for 4stars only is the…

Only reason for 4stars only is the delivery - the parcel was left in annopen bin storage area, which is almost the same as leavingvit out on the street - without any call or message or anything.

June 15, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We appreciate your feedback regarding the delivery. We are concerned to hear the parcel was left in an unsecured location without notification. We will review this with our delivery partners to prevent future occurrences.

Wayfair Ireland

Rated 5 out of 5 stars

Everything went so well from order…

Everything went so well from order right through to delivery it actually arrived before the delivery date
Couldn't be happier with my purchase
Thank you

June 14, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad to hear everything went well with your order and that it arrived early! We truly appreciate your kind words and positive feedback.

Wayfair Ireland

Rated 2 out of 5 stars

Still have not received the dragon…

Still have not received the dragon garden statue

June 5, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We are sorry to hear this. This is certainly not the service we aim to provide for our customers, and we apologise for any inconvenience caused. Please be advised that as there are multiple factors that influence the delivery process, we cannot guarantee delivery dates as things can move faster than expected sometimes, or can encounter unexpected delays. Whilst we strive to provide our customers with the most accurate delivery expectations possible, we can only provide estimates.
If you have not received your order within 10 days of the original estimate please reach out to us so we can provide you with a resolution. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.ie/myaccount
Wayfair Ireland

Rated 5 out of 5 stars

Chair is exactly what I was looking for…

Chair is exactly what I was looking for at a very reasonable price. Easy to assemble and fast delivery. I’m ordering a second one.

June 13, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so pleased to hear that our chair was exactly what you were looking for and that you found the price reasonable. We appreciate your positive feedback on the easy assembly and fast delivery, and we're thrilled you're considering a second one!

Wayfair Ireland

Rated 5 out of 5 stars

The speedy delivery

The speedy delivery. Quality of each item. The ease of assembly

June 12, 2026
Wayfair Ireland logo

Reply from Wayfair Ireland

We're so glad you enjoyed the quick delivery, product quality, and easy assembly. Thank you!

Wayfair Ireland

Rated 1 out of 5 stars

Return collection service a nightmare

I had a very poor experience with Wayfair.ie in relation to a return. They undertook to collect the item again and again on different dates, never turning up. Their courier eventually came to collect it on a day I hadn't been notified of at all! Communication was extremely difficult using their online chat and I was fobbed off many times before finally getting a result, with a huge amount of persistence. Unfortunately I cannot recommend Wayfair.ie.

June 24, 2025
Unprompted review
Wayfair Ireland logo

Reply from Wayfair Ireland

Thank you for sharing your experience. We are truly sorry to learn of the difficulties you encountered with your return and our communication. We are reviewing our processes to prevent similar issues.

Wayfair Ireland

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