WORX Europe Reviews 

I would have given zero stars, but unfortunately the system does not allow it.

Our experience with WORX and its customer service has been absolutely unacceptable. We purchased a Landroid WR213E for high price, and for more than a year the machine has been sitting uselessly in our garden. It constantly gets blocked, does not function as promised, and, to make matters worse, it has caused significant damage to our garden.

Despite repeated complaints, WORX has done nothing to properly resolve the issue. We have received nothing but standard, impersonal responses telling us to “send this” or “do that.” The machine has been sent for repair several times, yet every time it is returned with exactly the same problems. It still does not work, and customer service continues to provide the same useless, repetitive answers. Their handling of this case has been completely hopeless.

At this point, enough is enough. I have already reported this matter to consumer associations and will be pursuing the case in the local court. WORX needs to learn how to treat its customers with respect and take responsibility for defective products.

I strongly advise others not to buy WORX products. In our experience, the product is unreliable, the after-sales service is ineffective, and even during the warranty period they appear to do nothing except delay matters by sending the machine back and forth until the warranty expires. This is unacceptable and feels like a complete scam.

I purchased 3 years ago a landroid vision mower. I was not able to use it more than 2 months in a row. I had to return it to repair center 4 times. Each time the repair took 3 to 4 months. Once, they even returned it to me without fixing it and I had to sent it back. This mower is incredibly unrealiable. Customer support didn't offer any alternative than "sent it back one more time, this time repair will be faster". Now warranty is expired and there is nothing I can do. What is sure is it is the first and last time I purchase a Worx product.

3 years ago I have purchased Landxcape LX790. I have tried to installed this unit and run but after few tries eventually I got upset and its landed in garage. Now I have come back to this machine as still was in my garage like ne in box and what happen as in the first time when I gave up the charger in base is not charging battery.
Presently I have set up again this unit and I am trying to investigate on my own as I kept this machine in garage as new in the box for to long. The issue I have I belive you are great company but from my story side I don't have now recites when I purchased as I have lost it.
Can I get assistance from you??? Is any one can help?
I bought new battery as I thought that this in the issue as I have measured the outlet of transformer and I found nearly 24V. Now I went deeply to a charger but in base where machine is docking I don't have any outcome (I have pressed link switch - switch when unit is docking just to let you know that I am on right truck) but still nothing comes from the charger. Is any thing else you will suggest to my issue?
Just to let you now - have tried to get n contact with your representative n Poland but after 2 weeks of mailing just got tired as its go to nowhere.
Regards
Henry Niemczynski

Vision Cloud 4wd.

Impossible to setup, no contact from APP, not possible to connect to wifi.
2 days off trying different phones, access points, USB sticks with wifi access downloaded from worx account,
manual registration on the account, moving access points within 1 m distance. To no avail.
The support is really no help, and you will only be able to call someone if you take a day off from work, because of the opening hours.

Am I frustrated.....
It goes back, to the seller.

Keep away unless you are prepared to dance naked around it in the moonlight, to get it startet.
I have not tried, maybe it will work:-)

I am a really big fun of WORX units. I have bought like 15 different units and there was no problem with buying any of them. Most of the tools are used on the house renovation. So far, I have had about 3 faulty units (small issues)usually from heavy usage. They did not repair them, they just replaced to a new kit in the box!! I think you get a good peace of the tool for the reasonable price,

I am compelled to convey my profound dissatisfaction with your company's practices, which have forced me to seek alternative options for my tool purchases.

The new tool I obtained is irreparably damaged after only two uses within a six-month period, despite being under a three-year warranty.

Additionally, I have been informed that I will bear the shipping charges while processing my warranty claim.

This situation is exceedingly frustrating considering the substantial amount I invested in your equipment. Consequently, I will be purchasing from other suppliers moving forward, as I refuse to be subjected to additional Shipping & Handling fees to receive a warranted replacement.

My Landroid has been away over 5 months for a warranty repair and they are "waiting for parts". In fairness the mower worked quite well when it worked but the warranty service is abysmal. Definitely steer clear

Item DOA, over a week to get a return arranged and they wont sent out a replacement until they've recieved original back at their depo.

God knows how long they'll take to do that.

Very slow Customer Services response and no effort to make up for inconvience caused, by arranging a replacement quickly.

The Landroid WR155E has been a big disappointment. The robot gets stuck or out of boundary 3-4 times per day on average. This is the fourth summer it runs and it will be the last, i'm sick and tired of it. I have tried everything to fix it. Chicken net in slopes, spiked wheels, filling holes in the yard to make it level, etc. Software updates hasn't fixed the issues. Sometimes it's not even stuck, just sits somewhere random and thinks it's stuck. This morning it managed to run almost two hours and is out of boundary now. Do not buy!

Before buying a Landroid Vision please join some Facebook groups, We are so many customers who has so many problems, and I am sorry to say it doesnt look like Worx are able to solve them.

I'm very sorry that it's not possible to give nop stars. The product (here a landroid) is great. But pray to anybody you believe in, that you'll get no problems. I don't know why they have a support, because you can't get anyone at the phone (line will be cut after two seconds). And there not way to open a ticket online.

I have to say that I don't understand such a low average rating for this company. I bought a robot lawnmower (Landroid 143E) from Worx 5 years ago, and during all this time it always worked very well. It takes a lot of work off my hands while before I had to go up and down the lawn with a tractor at least once a week. Today the robot does it for me, and it only takes one day out of three, with almost identical results. I also bought a second charging base (without the robot) for a second circuit in a smaller and more distant area of ​​the lawn where the same robot works as well one day out of three. The battery lasts a long time and in any case I bought another one that I keep charged thanks to a chainsaw (and a hedge trimmer, both from Worx and also very functional), which use and recharge the same batteries. In short, fully satisfied. Of course, all robot lawnmowers have some limitations when compared to a tractor, for example if the terrain is uneven or the grass has been left to grow too much; but these are marginal problems compared to the service provided (after all, even tractors have their drawbacks). I would add that there is a toll-free number where it is possible and easy to ask for technical assistance in case of need. In short, I am personally very satisfied with their products.

I bought the Landroid S 250 SQM lawn mower in May 2025 and I have not used it yet as it is difficult to install! You have to go through each syep several times to get it right, it is trial and error eg. how to pair it to the wifi. It is not plug and play as advertised. Now, I cannot apply multizone, it is frustrating, and you cannot get any telephone support, which does not make sense. I regret my purchase!

I have just spent the best part of an hour 'chatting' to a support person who kept sending me pre-written, stock answers.
It is impossible to register a WORX tool if you live in Ireland - first you are told to visit the EU website and there you find a list of 16 countries - not Ireland. Full stop, you can't proceed.
Then you are advised to call a premium phone number in Britain - and they're not even in the EU! Why should I pay for a phone call when other EU citizens can register online? Oh yes, United Kingdom is on the list as if Brexit never happened.
Luckily, I only opened the box an hour ago and haven't even assembled the tool so it's going back for a full refund. WORX should not be allowed to sell their products in Ireland because they don't acknowledge the existence of our country!

Setting up the Worx Landroid Vision WR208E has been complicated, and unfortunately, it’s not working as expected. I contacted Worx Support (#22945185152), and after they requested documentation, I submitted everything — but never heard back. Despite multiple follow-up emails, I received no reply. I've now had to return the unit for repair at Bauhaus, where I purchased it. I'm very disappointed, both with the product and the lack of customer support. I cannot recommend this product.

I'm generally a big fan of WORX tools and have many that are great- but the lawn trimmer WG163E is pretty useless. Difficult to get the tool at right angle to cut as wanted and the line feed repeatedly fails. Buy one of the others, the gimmicks on this are unreliable. Unfortunately, reviews tend to lump all WORX reviews together and not item by item-so easily missed.

Model Landroid Vision M:
1. A robot that is meant to avoid obstacles drives into obstacles -> Worx says that is no fault !
2. A robot driving on sight and planning its working times based on online information drives during sunset and fails -> Worx says that is no fault!
3. A robot that can be programmed to drive at specific daytimes drives way beyond the programmed times -> Worx says that is no fault!
4. A robot that is supposed to stay within the boundaries defined by a magnetic band which has been delivered with the robot drives over the band and gets stuck on the other side -> Worx says that is no fault!
20.000kr for a mower on wheels to anywhere it wants to go. That is all reliable functionality for that price! And also all the service you will get from support!

I have many Worx tools, including two Landroid lawnmowers. The tools are OK and the mowers also work after a lot of adjustment.
However one of the robot mower base stations have gone wrong rendering the mower unusable.
5 year warranty is worthless as the Worx support is completely useless. It has been months now and absolutely no help. If they reply, they want proof of purchase, pictures, videos and log files and after sending these (now three times) they do nothing.
No contact, no solution. Nothing.
Worx are the worst company I have ever come across with customer service or support.
DO NOT buy anything from this company, unfortunately I did.

After a firmware upgrade, in an attempt to fix another issue, the robot lawn mower has changed in such a way it gets stuck 5 times day making it unusable. Support has been unable to help providing the old firmware.

This is the worst product that I have ever seen. I am British and have a Danish girlfriend and fitted her new Landroid M500 mower after reading and re-reading the instructions. I fitted it 100% according to the installation booklet.

Within 2 minutes of running it for the first time after charging it, it had cut the perimeter wire. I run a design practice in the UK and so from a professional point of view, surely the number 1 design principle for this piece of kit should be that the cutting blades never get within 100mm - 120mm of the wire!!!! This thing goes over them every F***ING time!!!

It took something like 3 weeks before it did a full cut and returned to the charging station without having to repair the wire, or retrieve it from outside the wire, or it had run out of battery before it got home, ETC ETC.

The review that my girlfriend bought this piece of s**t on, was apparently sponsored by Worx and was entitled "Best in Test". Do me a favour Worx and change the title to "You might as well buy a pair of scissors to cut your lawn, because this machine in S**T!!!!!"