ResellerClub Reviews 

1,479
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 507 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the dedicated staff for being exceptionally friendly, polite, and remarkably quick to resolve various technical challenges encountered by users. People often mention that the customer service team provides prompt, professional assistance and guides users smoothly through every single step of the account setup process. However, some customers also noted severe service disruptions during major outages and experienced unhelpful, repetitive responses from support agents. A few reviewers stated that prolonged server downtimes lasted multiple days and shared that critical technical problems lacked proper resolution, leaving businesses without support or accountability.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, describing support agents as friendly, responsive,... See more

Staff

People report positive experiences with staff, praising the team for being extremely helpful, professional,... See more

Service

Customers report overall satisfaction and positive experiences with the service, highlighting reliable... See more

Response time

Consumers find response time to be exceptionally positive, praising instant replies, patience, and clear... See more

Website

Reviewers express mixed feelings about website services, reflecting both satisfaction and frustration. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am happy with the service provided by ResellerClub. The Support staff is very knowledgeable and experienced and they always try to resolve the issue at the earliest without delaying.

Rated 5 out of 5 stars

The experience was amazing on chat support with Mohd Rameez B he answered promptly to my questions with accuracy and kindness. I hope to get him again on my next chat :). Thank you Mohd Rameez B and r... See more

Rated 5 out of 5 stars

My favorite domain registrar of all time! Friendly, responsive, and incredibly helpful support. Many thanks Mohd Rameez B for looking into my issue. Best of Luck


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,479)

498 reviews in the last 12 months

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Rated 3 out of 5 stars

I have been using ResellerClub’s…

I have been using ResellerClub’s services for over **14 years**, and my overall experience has been quite positive. One of the things I particularly appreciate is their **support system** and how easy and straightforward it is to manage services on the platform. The interface and overall experience make day-to-day hosting and domain management relatively hassle-free.

However, there is one significant area that, in my opinion, needs improvement — **server security and flexibility around third-party security solutions**.

Coming from an **Antivirus and IT security background**, I feel that the current server security provisions could be strengthened further. In particular, ResellerClub should consider providing customers with greater flexibility to deploy **reputed third-party antivirus/endpoint security solutions** on their servers, where technically and operationally feasible. The existing security solution does not fully meet my expectations for hosting production-grade applications.

This has become a **major limiting factor for me when considering scaling up and hosting SaaS products on the platform**. For a long-term customer like myself, having enterprise-grade security options and the ability to choose or integrate a trusted third-party security layer would provide much greater confidence in hosting critical applications.

Overall, I value ResellerClub’s service and support and would like to see them address this area. If the platform can strengthen its server security and offer more flexibility in security configurations, I believe it would become a much stronger proposition for businesses looking to scale their SaaS and mission-critical workloads.

March 31, 2026
Unprompted review
Rated 1 out of 5 stars

Disappointing Support Experience

Unfortunately, Rishi K was unable to resolve my issue and I ended up wasting hours waiting for a solution.
I only needed the suspension on my license to be removed. The same issue has been resolved by other agents in just a few minutes, but this time I waited for hours without getting the help I needed.
I'm very disappointed with the support I received and I hope the company improves the way situations like this are handled.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jason was very helpful

Jason was very helpful, professional, and patient throughout the entire process. He took the time to understand our issue, personally followed up with the concerned team, and made sure our case was prioritized. He kept us informed and provided clear guidance at every step. We really appreciate his support and dedication. Excellent customer service! 5/5.

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

Jason M was courteous

Jason M was courteous, helpful, and responsive throughout the support process. He took the time to understand our concern, coordinated with the billing team, and escalated the case on priority. We sincerely appreciate his professional support, patience, and timely updates.

September 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue that needed immediate…

I had an issue that needed immediate attention, and Mohd Rameez B provided outstanding support. He was professional, knowledgeable, and extremely efficient throughout the entire process.

What impressed me the most was how quickly everything was resolved. The issue that had been causing concern was completely solved in about 5 minutes. Mohd clearly understood the problem, guided me through the solution, and ensured everything was working correctly before closing the case.

This was one of the fastest and most effective support experiences I have had. Thank you, Mohd Rameez B, for your excellent service and dedication to helping customers.

Highly recommended!

PM Cyber Tech

August 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great hosting experience

Great hosting experience! The support team is very helpful, responsive, and professional. They quickly understand the issue and provide clear explanations and solutions. Really appreciate their assistance and customer support. Highly recommended!

August 31, 2026
Unprompted review

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