Rentumo really made my apartment search so much easier. Instead of jumping between ten different websites every day, I got all the listings I needed in one place. The daily alerts kept me on top of... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Rentumo really made my apartment search so much easier. Instead of jumping between ten different websites every day, I got all the listings I needed in one place. The daily alerts kept me on top of... See more
Company replied
I wanted to leave a sincere thank you to the support team, specifically Carmen. I got into a bit of a bind: I forgot to cancel my subscription, and also got a wrong amount to pay. I wrote to support,... See more
Company replied
I really liked using Rentumo.nl! What stood out to me was how easy it is to navigate. With just one click, you're taken directly to the original website where the room/studio is listed. From there, co... See more
Company replied
I'm really impressed with Rentumo! The platform is super easy to use and has a great variety of rental options. But honestly, the best part was the amazing customer service. They were quick to respond... See more
Company replied
Written by the company
Netherlands
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Damian was amazingly helpful and solved my problem in less than hour. Thanks for the great support
SCAMMERS. They charge you even after you cancel the subscription. DO NOT TRUST. These people are the scum of the earth.
“Rentumo does not continue charging users after a subscription has been successfully cancelled before renewal.” Well it happened. So that’s a lie. And it’s happened to multiple people. Scummy practice from a scummy company. Customer service also sucks.
Reply from Rentumo.nl
I had some big issues with my subscriptions. Damian replied to me as soon as possible and the problem was solved efficiently. I am more than satisfied with his work!
Could identify many options for rent. Would have helped to be traded a discount in the subscrition with other sites where from Rentumo obtain informations.
Customer service from Rentumo (Damian) very friendly and professional in the approch (thumb up!).
Total cheaters, no one ever finds a house. Just extorting money from people. All the good reviews are paid ones, don't bite the bait. Stay away.
Reply from Rentumo.nl
Safe web site with a lot options. Great help. Quickly support.
Was super fast and supportive resolved my issues
Damian helped me a little with questions about subscription
The website accumulates a lot of different offers and advertisements of relevant rooms and apartments, I love the design as well’
After speaking with Damian from the Rentumo team, I found the customer service of Rentumo to be exceptional, timely, and responsive. Due to these qualities of the Rentumo team, my questions and concerns were adequately addressed, and I was satisfied by the responses of the team. Further, I would highly recommend to reach out to the service desk with important inquiries, and you can expect an answer to bring you ease and a good experience! Thank you for your quality customer service Rentumo!
It was okay, it could have been beter. I didnt get much things to look at. But the site and houses that i got to look at wear great.
Great site for finding a place for yourself
Reply from Rentumo.nl
I contacted Rentumo customer support regarding an issue with my account. The support team responded and assisted in resolving the situation. I appreciate their help in handling the matter.
Reply from Rentumo.nl
i really appreciate the help I got from Rentumo support team today. i couldn't get the cancellation to work on my phone, but after reaching out, Carmen(very understandingly) sorted everything out for me in no time and very on point. Really happy with how they handle their customers!
Reply from Rentumo.nl
My matter was dealt with efficiently and in good time by customer services.
Reply from Rentumo.nl
I wanted to leave a sincere thank you to the support team, specifically Carmen. I got into a bit of a bind: I forgot to cancel my subscription, and also got a wrong amount to pay. I wrote to support, and Carmen got back to me very quickly. I was pleasantly surprised by the tone of the conversation—polite and human, without any robotic templates. Carmen was very quick to respond, and in the end, the issue was resolved in my favor. I really appreciate such an attitude and tone of voice! Thank you for working with heart:)
Reply from Rentumo.nl
I used this platform for my recent apartment search. Unfortunately, I didn’t manage to find a place through the platform, yet, but I did find the website itself clear and very easy to use. The listings are organised in a way that makes the search easy, and getting updates in one place definitely saves time compared to checking multiple websites separately. It’s straightforward and doesn’t feel overwhelming, which I appreciate during a stressful housing search.
What left the strongest impression on me though, was Carmen from the customer service. When I contacted Rentumo about my subscription, she responded quickly and handled everything in a very professional and understanding way. The communication felt respectful and fair, which made the overall experience much more positive. Even though I’m still looking for housing, I can say that the platform and support team gave me a good impression and to be frank a willingness to search more !
Reply from Rentumo.nl
Excellent experience and speedy, friendly and efficient service from Carmen. Great and helpful product. Overall would definitely recommend.
Reply from Rentumo.nl
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.