Simple, easy website, just click on their big range of phones, and add your address, great tracking and delivery within 2/3 days. As new phone- very happy- wait 15mins before purchase, so you get the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The expedition was rapid and professional, the product seems actually real good (aspect and functionalities). We shall see during the coming weeks of use.One minor point is the keyboard which actually... See more
Great products all well presented, any flaws clearly pointed out, prices very fair, delivery superlative. Quality of refurbed product excellent. I would definitely use this company again...
The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality i... See more
Company details
- Online Marketplace
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electrical Supply Store
- Fitness Equipment Store
Written by the company
Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.
Written by the company
Contact info
Jakov-Lind-Straße 7, 1020, Wien, Austria
- 08007001210
- service@refurbed.com
- refurbed.com
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The phone is exactly as I ordered
The phone is exactly as I ordered, delivered super quiqly. The only problem is that the bill is not sent by email, and I cannot acess my account on the webpage to get it, although I regirsted as was asked. It would be much more convenient to get the bill by email
The product I bought is in excellent…
The product I bought is in excellent condition at an affordable rate
The phone i bought is in perfect…
The phone i bought is in perfect condition,clean and good battery. Am ❤️ it.
Would use again
Good comms through the buying and delivery process, product delivered to time and quality offered.
Recommended service
The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality is very acceptable.
One small annoyance was shipping the phone and protective casing + glass in two different shipments.
My phone came in perfect condition
My phone came in perfect condition with good battery life and storage well priced and will be buying more phones from here when neeeded
I ordered Samsung Tab S9 and it came…
I ordered Samsung Tab S9 and it came for around 2-3 days, very fast. It came with simple Pen, not an original magnetic one, I wrote an e-mail right away and I received the original pen right away in 2-3days. Tablet looks like new. Well packed, everything works, but we will use it longer later, because it is for present.
May use AI-assist with repliesRead more
Absolutely terrible experience
Absolutely terrible experience. I would strongly advise anyone thinking of buying from this company to look elsewhere. They give the impression that they sell laptops themselves, but in reality they act as a middleman for third-party sellers. When something goes wrong, they take no responsibility whatsoever. Instead of helping the customer, they simply pass the blame onto the seller and leave you to deal with the problem yourself.
Trying to get a refund was incredibly frustrating. Customer service was dismissive, unhelpful, and seemed more interested in avoiding responsibility than resolving the issue. I felt completely let down after spending my money with them.
Another thing customers should be aware of is that they appear to market themselves as an Irish company, but they're actually based in Spain. I only discovered this when trying to sort out my issue, which made the whole process even more complicated.
Overall, I found the experience stressful, disappointing, and a complete waste of time. If you value good customer service, transparency, and a straightforward returns process, I recommend buying from a retailer that actually sells and stands behind its own products instead of acting as a middleman. I certainly won't be using this company again.
Reply from refurbed
Samsung watch exactly as advertised on the website
Item as advertised on the website, quick delivery and very good value for money. I was very happy with the quality of the actual product when I recieved it.
Perfectly working as for now...
Item as described - battery alert not ideal
Item delivered in timely manner as in the condition as advertised.
However, the phone continues to advise “unable to determine if battery is genuine Apple part”.
Seems to be working fine but the continued alert from the phone is annoying.
NOT a new battery
I ordered an iPhone 15 pro and chose the option for a new battery. I paid €80 extra for this so was expecting it to be 'new'. However, that was not the case. iPhone models 15 and above show a battery cycle count (how many times it has been charged to 100%) in the battery area in settings. It showed a cycle count of 200+, clearly not a new battery! So I got in touch with the seller and all they said was that I had to send it back. I contacted refurbed themselves (they were friendly) and they said the same thing. So I sent it back and thankfully got a refund.
I have used them in the past but refurbed need to ensure sellers are being honest with their customers as I know I'm not the only one who was misled into buying a phone with a new battery when it wasn't even new and still having to pay for it! I won't be using them again!
Reply from refurbed
Good as new!
Very good value
Very good value, fast shipping and even though by mistake I ordered wrong phone first time - I was able to get refunded and buy the one I wanted. Phone arrived in a pristine condition, new battery and all is perfect! Absolutely recommend it!
Refurbed's service is excellent
Refurbed's service is excellent. Their website is clear and concise, and they offer a great choice in products. I have purchased from them on a number of occasions and have always been happy with their service.
Reliable fast service
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.