refurbed Reviews 

203,413
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Simple, easy website, just click on their big range of phones, and add your address, great tracking and delivery within 2/3 days. As new phone- very happy- wait 15mins before purchase, so you get the... See more

Rated 5 out of 5 stars

The expedition was rapid and professional, the product seems actually real good (aspect and functionalities). We shall see during the coming weeks of use.One minor point is the keyboard which actually... See more

Rated 5 out of 5 stars

Great products all well presented, any flaws clearly pointed out, prices very fair, delivery superlative. Quality of refurbed product excellent. I would definitely use this company again...

Rated 4 out of 5 stars

The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality i... See more

Company details

  1. Online Marketplace
  2. Appliance Store
  3. Cell Phone Store
  4. Computer and Accessories Store
  5. Electrical Supply Store
  6. Fitness Equipment Store

Written by the company

Your trusted online platform for everything refurbished, from smartphones, tablets and laptops, to home appliances, sports equipment and much more. All refurbed products work just like new with a minimum 12-month warranty and free 30-day trial period. So you have nothing to worry about! refurbed products are also up to 40% cheaper compared to new and far more sustainable. We have millions of satisfied customers across 12 markets in Europe. Don’t be a stranger! If you have any questions our award-winning customer service team is here to help you Rethink New.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

203K reviews

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4.6

All reviews

(203,413)

51,076 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The phone is exactly as I ordered

The phone is exactly as I ordered, delivered super quiqly. The only problem is that the bill is not sent by email, and I cannot acess my account on the webpage to get it, although I regirsted as was asked. It would be much more convenient to get the bill by email

July 1, 2026
Rated 4 out of 5 stars

Recommended service

The website is easy to navigate and offers an easy and transparent way to order a phone without any hidden surprises. Delivery was very fast and secure. Phone quality is so far so good and quality is very acceptable.

One small annoyance was shipping the phone and protective casing + glass in two different shipments.

June 30, 2026
Rated 5 out of 5 stars

I ordered Samsung Tab S9 and it came…

I ordered Samsung Tab S9 and it came for around 2-3 days, very fast. It came with simple Pen, not an original magnetic one, I wrote an e-mail right away and I received the original pen right away in 2-3days. Tablet looks like new. Well packed, everything works, but we will use it longer later, because it is for present.

July 15, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely terrible experience

Absolutely terrible experience. I would strongly advise anyone thinking of buying from this company to look elsewhere. They give the impression that they sell laptops themselves, but in reality they act as a middleman for third-party sellers. When something goes wrong, they take no responsibility whatsoever. Instead of helping the customer, they simply pass the blame onto the seller and leave you to deal with the problem yourself.
Trying to get a refund was incredibly frustrating. Customer service was dismissive, unhelpful, and seemed more interested in avoiding responsibility than resolving the issue. I felt completely let down after spending my money with them.
Another thing customers should be aware of is that they appear to market themselves as an Irish company, but they're actually based in Spain. I only discovered this when trying to sort out my issue, which made the whole process even more complicated.
Overall, I found the experience stressful, disappointing, and a complete waste of time. If you value good customer service, transparency, and a straightforward returns process, I recommend buying from a retailer that actually sells and stands behind its own products instead of acting as a middleman. I certainly won't be using this company again.

July 21, 2025
Unprompted review
refurbed logo

Reply from refurbed

Hi Barry,

We apologize for the inconvenience. We do, however, thank you for choosing refurbed and for joining us and our sellers in contributing to more sustainable consumption.

We’ve noticed that our Special Support team is already handling your request. We’re working to find a solution as soon as possible, and we thank you once again for your patience!

Best regards,
the refurbed team

Rated 4 out of 5 stars

Item as described - battery alert not ideal

Item delivered in timely manner as in the condition as advertised.
However, the phone continues to advise “unable to determine if battery is genuine Apple part”.
Seems to be working fine but the continued alert from the phone is annoying.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

NOT a new battery

I ordered an iPhone 15 pro and chose the option for a new battery. I paid €80 extra for this so was expecting it to be 'new'. However, that was not the case. iPhone models 15 and above show a battery cycle count (how many times it has been charged to 100%) in the battery area in settings. It showed a cycle count of 200+, clearly not a new battery! So I got in touch with the seller and all they said was that I had to send it back. I contacted refurbed themselves (they were friendly) and they said the same thing. So I sent it back and thankfully got a refund.

I have used them in the past but refurbed need to ensure sellers are being honest with their customers as I know I'm not the only one who was misled into buying a phone with a new battery when it wasn't even new and still having to pay for it! I won't be using them again!

June 15, 2026
Unprompted review
refurbed logo

Reply from refurbed

Hello Kelsey,

We’re really sorry to hear about your experience and understand how frustrating it can be.

We’ve checked your case, and we’re happy to confirm that the refund has already been issued by our refurbed seller. Depending on your payment provider, it may take a few business days before it appears in your account.

Customer satisfaction is very important to us at refurbed. For this reason, we would like to review your request and intervene if necessary. Feel free to contact us in your refurbed account for any further questions.

Kind regards,
your refurbed team

Rated 5 out of 5 stars

Very good value

Very good value, fast shipping and even though by mistake I ordered wrong phone first time - I was able to get refunded and buy the one I wanted. Phone arrived in a pristine condition, new battery and all is perfect! Absolutely recommend it!

June 29, 2026
Rated 5 out of 5 stars

Refurbed's service is excellent

Refurbed's service is excellent. Their website is clear and concise, and they offer a great choice in products. I have purchased from them on a number of occasions and have always been happy with their service.

June 22, 2026

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