roselabel.com Reviews 

158
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing items feature stunning details, beautiful designs, and comfortable fits that make them feel special. People also genuinely appreciate the fast shipping, reliable delivery, and overall smooth service when ordering their favorite wardrobe pieces. However, some customers also noted that returning items can be complicated and very expensive, especially when sending packages internationally back to the overseas origin. A few shoppers additionally mentioned encountering unexpected sizing discrepancies or fit issues with certain garments that made them run much smaller than expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality and unique designs. Consumers express great... See more

Quality

Customers report strong satisfaction with the product quality, describing the fabrics as luxurious, soft, and... See more

Order

Consumers express satisfaction and delight with their order experience, highlighting a smooth process from... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting that orders arrive... See more

Return policy

Users describe widespread frustration with the return policy. Consumers report that returns are complicated,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Roselabel exceeded my expectations! The Colette Set is definitely the new favorite set in my closet and a wardrobe staple for years to come. I didn't expect this set to be so NICE, it's like a set... See more

Rated 5 out of 5 stars

Now have purchased 4 items from Roselabel. These are all well made, good quality fabrics and generous relaxed fits. They are a little pricey but if requiring something special I would recommend. My on... See more

Rated 5 out of 5 stars

I recently received two 100% silk dresses from Rose Label and was so impressed with the quality and fit. It's hard to find unique clothing with natural materials (silk, cotton, linen, etc.) nowadays a... See more

Rated 5 out of 5 stars

My dress was exactly as shown and described on the website, and I am very much enjpying wearing it. The colours are lovely, and it is comfortable and easy to wear. It was easy to order, swiftly dispat... See more



Contact info

4.0

Great

TrustScore 4 out of 5

158 reviews

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No recent history of asking for reviews

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4.0

All reviews

(158)

111 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such a good experience ordering from…

Such a good experience ordering from Rose Label. Everything was easy from ordering to delivery, and I’m really happy with the shirt. The velvet is beautiful, the fit is flattering and it feels like a really versatile piece in my wardrobe. ❤️

August 29, 2026
Unprompted review
Rated 5 out of 5 stars

I’m really happy with this blouse

I’m really happy with this blouse! 💙 It fits perfectly and feels so flattering. I especially love the quality — the fabric feels really beautiful and high-end. Definitely a piece I’ll be wearing a lot!

August 28, 2026
Unprompted review
Rated 1 out of 5 stars

Their size guide is completely off

Their size guide is completely off. I’m in between a small and a medium. Based off of my measurements it said I should order a medium. It was so small I couldn’t even try and zip it. I requested a refund, they said I have to pay $35 to ship it back to CHINA!!! I have ordered from so many different fast fashion stores even though this was the most expensive. I’ve never had to pay to ship to CHINA.

August 19, 2026
Unprompted review
Rated 1 out of 5 stars

Company refuses to refund my money for…

Company refuses to refund my money for the return of two dresses. Numerous emails back and forth.... They are now saying they didn't receive the return but I have now doubt they did. I tracked the package to China. DO NOT TRUST THIS COMPANY

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

I recently ordered 2 silk dresses ..

I recently ordered 2 silk dresses from Rose Label and they were even more beautiful than on photos. Fabric is thin and beautiful, dresses are so elegant and gorgeous, I’ve got so many compliments. Quality is very good! Pretty fast delivery.

August 1, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love Rose Label

Absolutely love Rose Label. The pieces are beautifully made, feminine and elegant, but still feel unique and different from what you see everywhere else. The quality has always impressed me, and I’ve received so many compliments whenever I’ve worn their clothes. You can really feel that there’s thought behind the fabrics, cuts and little details. Such a beautiful brand and one I genuinely enjoy wearing.

July 14, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t

The cloths are ok. Average quality - not cheap but reasonable. Returns are complicated and expensive business with this company. The return policy on the website is very unclear and deceiving… the full information isn’t disclosed and very confusing. I would not recommend to buy anything from them since the return should be approved with back and forth emails and the shipping from US is around $47-60 with USPS. Lesson learned - never again!

July 22, 2026
Unprompted review
Rated 1 out of 5 stars

Waiting to be refunded 0/10

I've been waiting for a refund of my return for over a month now. I followed their return process to the letter, they refuse the parcel on delivery - and then its send on to a parcel pick up shop, where they.. do not pick it up!
It's been nearly a month now since the parcel has been delivered to the pick up point and despite repeated writing to the customer service they undertake no action whatsoever. 0/10, do not buy from this business.

Ordered: 26th May
received: 4th June
Requested return: both on the 8th + 16th of June
Request accepted: 19th of June
Shipped back: 23rd of June
Retour delivered: 10th of June

Throughout all this I kept them updated, provided tracking and requested repeatidly to be assisted, and refunded. Nothing.

August 6, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted

I am absolutely delighted with the dress; the details, quality, originality of the design, and the pattern are all top-notch. And love this luxury silk.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely in love with this dress

Absolutely in love with this dress . The broderie detailing is beautifully crafted, the fabric feels premium, and the fit is effortlessly flattering. It's elegant, timeless, and perfect for summer days.

July 29, 2026
Unprompted review
Rated 5 out of 5 stars

Great Shopping Experience

Great Shopping Experience

I had a great shopping experience with Roselabel. The ordering process was smooth, my order arrived on time, and the quality met my expectations. I absolutely love the embroidered set i purchased . The embroidery is beautiful, the fabric feels great, and it’s so comfortable to wear. Perfect for summer I would definitely shop here again. Highly recommended!

July 13, 2026
Unprompted review

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