Pup Chic Boutique Reviews 

236
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products like harnesses and leads, noting their stunning, unique designs and excellent fit. Many consumers appreciate the owner's approachable and helpful nature, highlighting excellent service and support in choosing items. This positive experience often leads to repeat purchases and strong loyalty among customers. Reviewers are impressed with the diverse product range, from unique accessories and clothing to treats and supplements, all described with honest details. People frequently mention their pets look fantastic due to the stylish and well-fitting products.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many praising the amazing and beautiful... See more

Quality

Consumers consistently express high satisfaction with the quality of products, describing them as "perfect"... See more

Staff

Customers had positive experiences with staff, consistently describing them as lovely, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use ro... See more

Rated 5 out of 5 stars

Absolutely fantastic small business. I was super happy with my Otter collection, it’s stunning & so very well made ! The customer service I couldn’t fault. Sam kept me up to date the whole process... See more

Rated 5 out of 5 stars

I've made multiple purchases from Pup Chic over the past 3 months and every experience has been perfect. All items (dog accessories and clothing for pet owners) are high quality and look amazing.

Rated 5 out of 5 stars

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet... See more


Company details

  1. Pet Store
  2. Fashion Accessories Store

Written by the company

We offer a selection of accessories and apparel for small to large dogs and their humans. Inspired by you, designed by us. We are a female owned, family run business based in Essex and ship worldwide. We listen to what our customers want and then make it happen. We offer a mixture of pre-made accessories, printed to order clothing and custom dog bandanas and clothing. We have have clothing and accessories for dogs from puppies and chihuahuas to Alaskan Malamutes and Cane Corsos. We started the company in lockdown after we talked about our frustrations of finding quality stylish harnesses for my toy poodle puppy and my sister's Alaskan Malamutes. We think all dogs big and small deserve to be as stylish as the medium sized pooches, so we set up our own company. My sister designs all of our harness collections, we both design our human clothing, I do the marketing and boring business stuff and my mum packs the orders. We really are a family run business who put all of our passion into our products and our customers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

236 reviews

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4.9

All reviews

(236)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sam is a lovely and helpful person

Sam is a lovely and helpful person — nothing is ever too much trouble. I’ve had branded items from her, and the quality of her dog accessories and pet blankets is second to none. She also provides amazing treats and natural flea and worming products for pets. Everything is always high quality and you can tell she really cares about the animals she helps. I would highly recommend her.

June 15, 2026
Rated 5 out of 5 stars

Obsessed with the multi-use rope leads

I bought a couple of harnesses, which I love, they’re such good quality, and the bold colours really pop on my black dog (she has lots of harnesses from lots of different brands). But the multi-use rope leads from Pup Chic are the ONLY leads I use, other ones just sit in a drawer now. I have 8 of the multi-use leads, and a 9th one has been pre-ordered. I love going for a walk and having a hand for my coffee, and a free hand.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

love everything about pupchic

love everything about pupchic, my pup looks fantastic and they all fit so well. love all the designs as well she will soon have a better wardrobe them me

June 2, 2026
Rated 5 out of 5 stars

Simply Amazing!!!

Beautiful designs built for ultimate comfort while providing complete safety & style. Lots of amazing products including treats & supplements all with honest full descriptions so I feel safe knowing exactly what Im giving my pup. Super fast delivery time - Verrry happy customers 👍😊

May 14, 2026
Rated 5 out of 5 stars

I had a great experience with Pup Chic

I had a great experience with Pup Chic. Sam is lovely and really takes the time to demonstrate the products, which makes such a difference when choosing what’s best for your dog. The advice given was helpful and genuine, not pushy at all. Returns are also easy and hassle-free, which gives extra peace of mind. Highly recommend!

April 16, 2026
Rated 5 out of 5 stars

Amazing company !!

Brilliant company seller is very friendly and helpful. Not only do they offer you discounts on products but also help you choose the right size for your pets and give away some freebies too . 100% buying again in the future

March 27, 2026
Rated 5 out of 5 stars

Fantastic, friendly small business

Fantastic small business that offers so much variety. I started off by buying a mystery box almost 3 years ago and have been addicted ever since, even becoming a pup chic brand rep and attending meet ups with the lovely owner Sam and other fellow Pup Chic addicts.

March 12, 2026
Rated 5 out of 5 stars

I love this company

I love this company. Started off just wanting a nice harness for my giant dog, I now have 5 harnesses, 5 collars, a bunch of treats and a lovely community 🫶🏻

January 23, 2026
Rated 5 out of 5 stars

Excellent for giant breeds

I was looking for a harness for my giant breed dog (Newfoundland) after he injured his neck and we couldn't use his usual collar.
He is already recovering from major leg surgery so he has to walk as part of his rehab BUT cannot be allowed to walk too quickly!
I wanted one that was a Y shape (the other kinds I had read restrict their natural movements and can cause shoulder problems) was padded nicely to make it comfortable, had a front clip to reduce to pulling, was easy to get on and off and was the kind that didn't need tension on the lead to stay up so that when he can go off his lead again it will still be suitable.
I asked in several dog Facebook groups and this brand was recommended by a lot of people and luckily I found the design I liked was reduced in the xl!
Used it last night for the first time and it worked well.
My only suggestions for improvement would be a next day delivery option as we were in the position of being unable to walk our boy until we got a harness as we couldn't use his usual collar so we had to buy a different harness to use temporarily until this one arrived, which with the weekend in between took 6 days.
Also a larger or extra front clip to attach a light or tags would be a bonus! (with giant breeds a light up tag on the back doesn't work as well as they're higher up!)
I would also like the option of plain colours and a waterproof leather type fabric as I think our boys will get them muddy very quickly! but I understand that most people will be drawn to the fun designs!

January 31, 2026
Pup Chic Boutique logo

Reply from Pup Chic Boutique

Thank you so much for your lovely review,, sadly we don't get a collection at the weekend, but there is an option for Royal Mail 24 tracked which would have got you your deliver on Tuesday. I can see from Royal Mail that they took a day longer than normal to deliver it to you, so I'm sorry that it didn't get to you as quickly as you had hoped. If you order before midday on a weekday we always pack and ship the same day and if you select 24 tracked shipping you would get it the following day.

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