Equestrian Hire Reviews 

196
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful customer service, noting prompt email replies and detailed guidance provided when making purchases. Reviewers mention that the staff goes above and beyond to answer questions and help choose the right items. People also highlight the brilliant products, sharing wonderful stories about significant improvements in mobility and pain relief for their animals. Consumers appreciate the convenient two-week trial period, which offers great peace of mind before committing to a final purchase. Buyers consistently recommend the business for its reliable service, careful packaging, and overall outstanding quality.

What people talk about most

Product

Clients share positive opinions on product performance, describing items as durable, perfect, and exactly as... See more

Service

People report positive experiences with service, highlighting very helpful assistance, good products, and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as brilliant and incredibly helpful.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good customer service; great advice, prompt replies to email enquiries. Quick delivery. Fantastic gadget. Gives me peace of mind knowing I am doing everything I can to support my horse returning... See more

Rated 5 out of 5 stars

Contacted EH prior to purchase- very helpful, quick response and nice to deal with a real person with experience. Order fulfilled speedily. Fitted horse well and stayed on, which had been a probl... See more

Rated 5 out of 5 stars

I was looking to buy a Photizo Vetcare for my senior cat, who has walking difficulties due to weak back legs. Found a few sellers on Google, ended up choosing Equestrian Hire because Susannah is a... See more

Rated 5 out of 5 stars

I bought a Photizo from Equestrian hire because my dog has been diagnosed with osteo arthritis. He's only 6 so I didn't want to put him on long term meds straight away, so thought I'd try re... See more


Company details

  1. Equestrian Store
  2. Medical Equipment Supplier
  3. Pet Supply Store
  4. Physiotherapy Equipment Supplier

Written by the company

E-Commerce equestrian retailer, I hire & sell innovative equestrian products. You can try a product for 2 weeks before you commit to buying. My hot product for 2022 is the Photizo Red Light Therapy Units for both humans and pets. This hand held rechargeable led red light unit, helps relieve chronic pain and inflammation caused by long terms conditions like arthritis in both pets and humans. There is also a human Sport version which is aimed at acute injuries. The Photizo Vetcare is for all animals and available as a Silent version for small animals who don't like the bleep! The award winning Rambo Micklem Bridle, I have fitted and sold over 2000 Micklem Bridles, I give free fitting and sizing advice to customers. The Fenwick Titanium Calming Mask, a unique product which helps to calm spooky or stressed horses. The Horseware SportzVibe Massage Rug an all over wireless controlled massage rug, which is light and portable to it is easy to take with you to shows. All the products I sell have been trialed by me before I sell them and I get less than 10% back from hire so they do what they say on the tin!


Contact info

4.9

Excellent

TrustScore 5 out of 5

196 reviews

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4.9

All reviews

(196)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

I was looking to buy a Photizo Vetcare for my senior cat, who has walking difficulties due to weak back legs. Found a few sellers on Google, ended up choosing Equestrian Hire because Susannah is a seller as well as an user. Sent her an inbox message to inquire about the product and she pretty much replied immediately. It's nice to hear Susannah's and her client's experience with Photizo before I made my purchase.

Regarding the product itself, I'm extremely satisfied with it. My cat was frail and Solensia seemed to have lost its magic on her, but she was able to walk a lot better after only 2 days of treatment. She receives her daily treatment from then on. We're glad to see her moving around the house again.

As for my purchasing experience, I found it very pleasant. The communication was great, delivery was on time and the product itself works. I would recommend Equestrian Hire.

July 22, 2026
Rated 4 out of 5 stars

Easy to order

Easy to order
Quick delivery
Slight blemish to one item, but not a massive complainer to have to faff sending it back

July 13, 2026
Equestrian Hire logo

Reply from Equestrian Hire

If you had let me know you had a problem, I hopefully could sort it out.

Rated 5 out of 5 stars

Just do it!

Contacted EH prior to purchase- very helpful, quick response and nice to deal with a real person with experience.
Order fulfilled speedily.
Fitted horse well and stayed on, which had been a problem with a different brand.
Definitely works by chilling and focusing my TB. For the first few times, it took about 30-ish mins to see relaxation; with daily use, on my horse, I see the relaxation in a shorter time.
Don't mess about with any other brand/supplier- I recommend the Fenwick Mask from Equestrian Hire wholeheartedly.

June 11, 2026
Rated 5 out of 5 stars

Great company

I bought the Photizo for my French bulldog who has had spinal surgery and has mobility issues. Great product and very fast delivery. Excellent communication providing lots of information, including a personalised protocol for use. Highly recommend this company.

May 26, 2026
Rated 5 out of 5 stars

Great service

Great service, I really love the concept that you can trial the item for 2 weeks. We kept the mask that we tried, it was brilliant.
Susannah was great at communicating and I’d definitely use again, have been recommending to people and will continue to do so.

April 29, 2026
Rated 5 out of 5 stars

I found the company very helpful

I found the company very helpful , I was asking many questions regarding fenwick mask . My questions answered ,video also sent . Very helpful , would recommend to anyone else . I ended up keeping my fenwick mask after the 14 day trial

March 26, 2026
Rated 5 out of 5 stars

Hand held

Having bought a cheaper version for my French bulldog I wasn’t seeing any results.I have sen a massive improvement in her mobility now since using the easy hand held.She has had hip and knee surgery and was very stiff with lots of muscle loss.Now I can see muscle building I know it works

March 21, 2026
Equestrian Hire logo

Reply from Equestrian Hire

Thank you so much Rachel for your feedback. Such good news you are seeing such great results.

Rated 5 out of 5 stars

A five-star service

A five-star service. Fast dispatch. The Photizo came with instructions and guidance, enabling me to use it with ease and confidence.

March 9, 2026
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