Very shady business but great prices. They lie on the tracking information, saying that they have expedited the parcel 11 days before they actually do. They try to trick you to paying extr... See more
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I am very satisfied by the product and the customer service so far
Company replied
Merci super.
Quick delivery. Ordered article has a little default, but acceptable
Company replied
Company details
- Garden Furniture Shop
- Bar Restaurant Furniture Store
- Fitness Equipment Store
- Furniture Store
- Living Room Furniture Store
- Office Furniture Store
Written by the company
ProduceShop est la destination en ligne incontournable pour la Maison et le Temps Libre à des prix qui ont du sens. Né en 2015 et relancé en octobre 2025 par Pasmara Srl, le site propose des collections à marque propre ainsi que des marques partenaires sélectionnées : mobilier intérieur/extérieur, décoration, éclairage, bricolage, fitness et loisirs. Grâce à un assortiment soigneusement conçu et à un service fiable, ProduceShop est devenu un leader du secteur, avec des milliers d’expéditions quotidiennes en Europe et plus de 1,7 million de clients servis. Aujourd’hui, nous opérons avec des processus entièrement renouvelés : paiements sécurisés, expéditions suivies avec des partenaires de confiance, politiques transparentes et assistance rapide avec des réponses plus précises. Certaines évaluations antérieures à la relance peuvent se rapporter à l’ancienne gestion : sous la nouvelle propriété de Pasmara Srl, nous travaillons chaque jour pour vous offrir une expérience toujours meilleure.
Contact info
3.9
Great
5K reviews
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This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
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Lies and non delivery
I ordered a set of patio furniture, salon de jardin, on May 29th with 2-4 week delivery according to the website at the time. After two weeks I asked for an update because the tracking on the website said the order was shipped on June 1st, and was told that only half of the official lead time was passed but my order would be processed very soon and they'd keep me posted. On 30th June, after not hearing anything, I chased again and was told that the despatch had been initialised again and they were waiting to hear back from the supplier. Ten days later, no word from anyone, after chasing them up again they tell me that due to a large volume of orders my order, contrary to the tracking on the website, had not yet been shipped, and they would only be able to ship it the last week of July. I was offered a refund at this stage which I asked for, fingers crossed I'll actually get my money back..
July 9, 2026
Unprompted review
Reply from ProduceShop France | Official®
Dear Customer,
We are very sorry for the inconvenience you experienced, and we thank you for your feedback, as it helps us identify areas where we can improve.
We will, of course, proceed with the refund and monitor that it is credited back to the same payment method used for your purchase.
Once again, we sincerely apologize and thank you for your cooperation.
Kind regards,
Team ProduceShop
great experience with good delivery…
great experience with good delivery service
April 24, 2026
Unprompted review
Faulty massage chair
Faulty massage chair. Impossible to contact the customer service through their website.
January 2026 update : I was contacted by someone explaining that ProduceShop is currently run by a new management that is not willing to take responsibility for previously sold faulty products. They are offering as a "gesture of goodwill" a 50 euro coupon in compensation for a massage chair worth almost 700 euros that came with a warranty ! Unbelievable...
January 1, 2025
Unprompted review
Reply from ProduceShop France | Official®
Cher client,
Nous sommes désolés d’apprendre que vous avez rencontré une expérience négative au cours des derniers mois.
Malheureusement, la société qui gérait jusqu’à présent la marque ProduceShop a cessé son activité en juin 2025, et depuis cette date, tout était à l’arrêt.
Aujourd’hui, ProduceShop redémarre sous une nouvelle direction. Tous les actifs numériques et matériels liés à ProduceShop ont été repris par Pasmara Srl.
Nous sommes une équipe de professionnels possédant une longue expérience dans la vente en ligne de produits pour la maison. Nous croyons en la valeur de la marque et souhaitons rétablir une relation de confiance avec vous et avec tous nos clients fidèles.
Pasmara Srl n’est pas responsable des événements survenus par le passé et ne peut pas intervenir sur ceux-ci. Cependant, nous pouvons vous assurer qu’à présent, nous sommes là, avec un service client et une assistance à la hauteur de vos attentes.
Nous vous contacterons personnellement afin d’écouter votre situation et d’essayer, dans la mesure du possible, de réparer les désagréments subis.
Cordialement,
L’équipe Pasmara Srl
ProduceShop
Reply from ProduceShop France | Official®
Dear customer,
we extend our heartfelt gratitude for your wonderful comment about our online store, ProduceShop.
We are delighted to have provided you with a pleasant and quality shopping experience.
We hope to have the pleasure of counting you among our customers in the future.
Best regards,
ProduceShop.
Very big choice and declinations of…
Very big choice and declinations of articles
March 31, 2025
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we are thrilled to hear that you had a positive experience with ProduceShop!
We strive to consistently provide high-quality products and excellent service.
Thank you for your kind comments and for choosing to shop with us.
Best regards,
ProduceShop.
Just disgraceful - DO NOT USE!
Just disgraceful - ordered a fireplace via Leroy Merlin - arrived this morning - both boxes damaged/electric fire damaged in multiple places, remote control damaged, all instructions crumpled / dents in materials - and the list goes on. And miraculously there is no telephone number to ring. If we don't receive any response from photos sent, we will be taking further legal action -DO NOT USE!
February 11, 2025
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we apologize for the inconvenience you experienced during the purchasing process on our website.
We would like to further investigate the issue to identify the cause and offer an appropriate solution.
We will contact you shortly to provide personalized assistance.
Best regards,
ProduceShop.
I've ordered a bike and it doesn't work…
I've ordered a bike and it doesn't work as soon as I've tried it.
I've immediately inform the after sale service. No answer
what a joke
I'm still waiting for the email btw
November 29, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we apologize that your purchase did not meet your expectations.
We would like to have the opportunity to speak with you to better understand the issues and find a suitable solution.
We will contact you as soon as possible to address your concerns.
Best regards,
ProduceShop.
Very shady business but great prices.
Very shady business but great prices.
They lie on the tracking information, saying that they have expedited the parcel 11 days before they actually do.
They try to trick you to paying extra for insured shipping, even though it’s their legal obligation in France to deliver the parcel intact, and if it isn’t they must reimburse you, even if you didn’t pay for the insurance.
The only way to contact them is by using one of two buttons: signaling that your order was never delivered, or signaling that you refused the delivery. Other than these two buttons there’s absolutely no way to contact the SAV.
The custormer service is rude and unhelpful.
The prices are great though, and if you happen to get lucky and have no issues, you can get really good deals. Still I’d warn you that it’s rather risky to order from them.
October 1, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we apologize that your purchase did not meet your expectations.
We would like to have the opportunity to speak with you to better understand the issues and find a suitable solution.
We will contact you as soon as possible to address your concerns.
Best regards,
ProduceShop.
Reply from ProduceShop France | Official®
Dear customer,
we are pleased to hear that you are satisfied with your purchase from ProduceShop.
Our team works hard to ensure the quality of our products and the best online shopping experience.
We appreciate your preference and positive feedback.
Best regards,
ProduceShop.
I am very satisfied by the product and…
I am very satisfied by the product and the customer service so far
September 27, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we express our deep gratitude for your positive comments regarding our service.
We are proud to learn that we have met your expectations.
Your support is highly appreciated, and we look forward to serving you again in the future.
Best regards,
ProduceShop.
Reply from ProduceShop France | Official®
Dear customer,
we sincerely appreciate your positive feedback about our website and products.
We are glad to hear that you found what you were looking for on ProduceShop.
We will continue to strive to offer you the best and meet your expectations.
Thank you again, and see you soon on ProduceShop!
Best regards,
ProduceShop.
Reply from ProduceShop France | Official®
Dear customer,
we sincerely thank you for your positive feedback about ProduceShop.
We are glad to hear that our products and service have lived up to your expectations.
We will continue to work hard to maintain our level of excellence.
Once again, thank you, and see you soon!
Best regards,
ProduceShop.
Good qualité
May 15, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
Quick delivery.
Quick delivery.
Ordered article has a little default, but acceptable
May 13, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we are delighted to learn that your purchase from ProduceShop was satisfying.
Our priority is to ensure your complete satisfaction, and your positive feedback confirms that we are on the right track.
Thank you sincerely, and we look forward to serving you again on ProduceShop.
Best regards,
ProduceShop.
Quick delivery
Quick delivery.
Ordered article has a little default, but acceptable
April 29, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we are thrilled to hear that you had a positive experience with ProduceShop!
We strive to consistently provide high-quality products and excellent service.
Thank you for your kind comments and for choosing to shop with us.
Best regards,
ProduceShop.
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM. Money hungry vendor that still sends your order hours after even though you cancelled within 7 minutes. They are a shameful company.
March 26, 2024
Unprompted review
Reply from ProduceShop France | Official®
Dear customer,
we apologize for the difficulties you encountered with our delivery service.
Your satisfaction is of utmost importance to us, and we aim to resolve the issue promptly.
Please contact us directly for personalized assistance.
Best regards,
ProduceShop.
Reply from ProduceShop France | Official®
Dear customer,
we sincerely appreciate your positive feedback about our website and products.
We are glad to hear that you found what you were looking for on ProduceShop.
We will continue to strive to offer you the best and meet your expectations.
Thank you again, and see you soon on ProduceShop!
Best regards,
ProduceShop.
Reply from ProduceShop France | Official®
Dear customer,
we extend our heartfelt gratitude for your wonderful comment about our online store, ProduceShop.
We are delighted to have provided you with a pleasant and quality shopping experience.
We hope to have the pleasure of counting you among our customers in the future.
Best regards,
ProduceShop.
Franchement on adore la piscine facile…
Franchement on adore la piscine facile à monter je recommande
June 8, 2023
Reply from ProduceShop France | Official®
Dear customer,
we extend our heartfelt gratitude for your wonderful comment about our online store, ProduceShop.
We are delighted to have provided you with a pleasant and quality shopping experience.
We hope to have the pleasure of counting you among our customers in the future.
Best regards,
ProduceShop.
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