Worst experience of my life. I placed a €500 order with Sweeek for a desk and a bed base. I received a broken desk, and they refuse to refund me. The bed base still hasn't left the warehouse after thr... See more
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I would say that, for the price you pay, it’s a really good product. However, the instructions definitely need improvement. The pictures are not very clear, and the door could already be partially a... See more
Company replied
Easy to navigate website, good price-quality products. The delivery was quick and reliable. One of the products had a tiny bit of damage, not unusable but not very nice to look at, so I contacted th... See more
I was impressed with the price–quality ratio. The chairs are beautiful and excellent value. Unfortunately I'm disappointed with the aftersales: I reported a weaving defect in the fabric and have recei... See more
Company replied
Company details
Written by the company
sweeek. Stijl. De beste prijs. Wij zijn een merk van meubels en accessoires voor binnen en buiten, waarbij design centraal staat in elke collectie. Onze ambitie: sterke en goed doordachte stukken aanbieden tegen betaalbare prijzen. Banken, tafels, opbergmeubels, tuinmeubels, accessoires... Wij bedenken producten die karakter geven aan ruimtes. Strakke lijnen, details die het verschil maken, collecties die gemakkelijk te combineren zijn om stijlvolle ruimtes te creëren. Wij geloven dat het mogelijk is om esthetiek en een eerlijke prijs te combineren. Stijl mag geen privilège zijn. Wij ontwerpen collecties om ruimtes in te richten, te transformeren en opnieuw uit te vinden. Een uitgesproken design. Toegankelijke prijzen.
Toegankelijkheid, nabijheid en eenvoud ten dienste van jouw tevredenheid
Written by the company
- De tevredenheid van onze klanten staat bij ons centraal. Onze klantenservice is bereikbaar via het contactformulier of per telefoon, van maandag tot en met vrijdag, om vragen te beantwoorden en elke bestelling te begeleiden.
Contact info
France
- sweeek.nl
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Worst experience
Worst experience of my life. I placed a €500 order with Sweeek for a desk and a bed base. I received a broken desk, and they refuse to refund me. The bed base still hasn't left the warehouse after three weeks. It’s been three weeks since I ordered, and I’m spending all my time filing complaints just to get answers. I’m stuck with a broken desk I can’t assemble and still no bed base. I strongly advise against buying from this site, it’s a scam.
Good
Good information about shipping. Quick processing time. Good price for the quality you get.
Good experience
Easy to navigate website, good price-quality products. The delivery was quick and reliable. One of the products had a tiny bit of damage, not unusable but not very nice to look at, so I contacted the costumer care and they came up with a satisfactory solution immediately.
Overall a great experience and will definitely order here again!
Wonderful quality
Wonderful quality, i really mean it. Came faster than i expected. Great job, thanks!
May use AI-assist with repliesRead more
I would say that
I would say that, for the price you pay, it’s a really good product. However, the instructions definitely need improvement. The pictures are not very clear, and the door could already be partially assembled before shipping.
I think it would really help if there were a QR code you could scan to watch an assembly video, or at least clearer photos showing each step. This would be especially useful for the more complicated part of assembling the door.
Reply from sweeek Nederland
Product got delivered quickly
Product got delivered quickly. However, both products were a bit damaged when they got delivered. Customer service did offer a partial refund (€15 on a €80 product). I am still waiting on a response for the second damaged product.
Overall, the products are nice looking and easy to assemble. I am aware that they sell relatively cheap furniture, but the quality was just not that great, even for this price point.
Reply from sweeek Nederland
Reply from sweeek Nederland
Good quality product. Trustworthy website
Good quality product. Easy ordering process. Trustworthy. Number of payment options were good including 3 month instalment option. Delivery was as on predicted date. No complaints overall.
Reply from sweeek Nederland
Cheap is never good
I have bought a papasan chair for 139 euro. Looked great on the website…
I have several issues with this chair. 1. It came in a damaged box, the courier didn’t say anything like it’s an okay thing to give a damaged box to a customer. But he was nice enough to bring it inside (right at the entrance door), we have a lift. Thanks for that. 2. The plastic strings (the plastic rattan-looking wrapper) were unattached in two (2) places (it is visible on the bottom). And this is a very strange thing… You made all this effort to wrap the whole chair why not to finish the last two strings? Or they are even the bottom ones and they hold everything together but they were undone! It will be an issue after a few sittings as the duct tape can’t hold this. So the chair will become unusable.
3. To put it together was a bigger pain than to collect a furniture of another cheap “you know what” brand furniture. 4. The cushion is a different story! It’s the biggest disappointment of this chair as you would think after being delivered broken/with unattached strings (unfinished/undone), it will be compensated by a great/full cushion… But no, it is as miserable and thin and doesn’t provide any nice feeling for your bum, it feels like siting on a metal strings chair (you can feel them through this cushion) on a thin thin Thin piece of fabric. And with time it will get even worse! All that volume is a trap created by a very bad filling. I’d add photos but there is no option. There are also two dirty spots the this light coloured cushion! Looks like those who packed it didn’t bother at all. And of course I sent my review in their website and it wasn’t posted…
Advice to all people who think to buy this chair if my review will be posted, look further don’t be cheap. Nothing cheap is ever good. If you are looking for at least decent quality.
Reply from sweeek Nederland
Being gaslit by customer service instead of resolving their issue
I finally got a reply from Sweeek, they’re now gaslighting me. Trying to tell me that I received the correct colour item, when it’s very obvious I did not.
Awful customer service from the agent going by Justin.
It’s a shame I can’t add photos because it’s comically obvious.
Reply from sweeek Nederland
Awful customer service
Ordered a tuin set which arrived timely and is very nice. I also ordered the tanning beds which can not be put together because one of the parts is damaged and not functional. I contacted the customer service and they take forever to answer. Still waiting for a solution which I did not receive.
Update: it has been a month and the replacement part is not even sent a month after. I’m in weekly contact where I have to remind them nothing has been done. This is unacceptable
Reply from sweeek Nederland
Impressed with product. Needed some aftersale support.
I was impressed with the price–quality ratio. The chairs are beautiful and excellent value. Unfortunately I'm disappointed with the aftersales: I reported a weaving defect in the fabric and have received no response to my service complaint, even after sending a reminder. Really a pitty, I still hope they will reply and handle this properly. (request number 8090062). Soon after my review, there was a great response and they offered 2 scenario's to resolve. All in all really pleased with how they handled the situation !!
Reply from sweeek Nederland
I still haven't received the product
I placed the order on 20 May, and as of today, 8 June, it still hasn’t arrived. I’ve sent several emails, but after more than a week I still haven’t received a reply as to where my order is.
Reply from sweeek Nederland
Cheap AND Great
I bought a vinyl furniture piece which exceeded my expectation. It looks fantastic. While the material isn’t premium, the aesthetics more than make up for it. For the price, I’m really happy with my purchase and have no complaints!
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