I had an issue 𝑔ℯ𝓉𝓉𝒾𝓃𝑔 𝒾𝓃𝓉ℴ 𝓂𝓎 𝒶𝒸𝒸ℴ𝓊𝓃𝓉 with my new phone number. Youssef was 𝓋ℯ𝓇𝓎 friendly helpful and extremely efficient. He knew exactly what to do and i am greatful forhis e... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I often got my gift card ordered from Afterpay and received it from Prezzee.ca Sometimes it’s took awhile but at the end chat with support(s), issues solved accordingly. Good communication, well don... See more
Company replied
Princess was very helpful and very understanding of my concern. She easily understood what I needed to be resolved. She is knowledgeable and excellent at her job. She is respectul and friendly and she... See more
Company replied
The support from Youssef Mousa was exceptional today. Over the past few days my support from other representatives was not resolved even though i was guided in the oroper direction. Today support was... See more
Company replied
Company details
Written by the company
Prezzee is a leading global eGift card platform with operations in North America, United Kingdom, Australia and New Zealand. Prezzee is your one-stop-shop for buying, sending, storing, and redeeming eGift Cards from hundreds of top retailers instantly via email or SMS. Gift Cards easier than ever before! Shop online today for the best present!
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4.7
Excellent
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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After dealing with the help desk via…
After dealing with the help desk via email and no resolution and then an agent dropping me on live chat, Jessa logged on and solved my problem immediately. She was extremely helpful
September 3, 2026
Unprompted review
Reply from Prezzee CA
Hi Sarah,
Thank you so much for the compliment about Jessa!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Aldione is very helpful finding my…
Aldione is very helpful finding my order!
August 16, 2026
Unprompted review
Reply from Prezzee CA
Thank you, May! 😊 We're so pleased to hear that Aldione was able to help you locate your order efficiently. We will be sure to pass on your kind words to him. We look forward to serving you again soon. Team Prezzee! 🎁
The agents are incredibly understanding…
The agents are incredibly understanding and help us resolve all our issues. I'm really glad I dealt with them; I highly recommend them—five stars. AND THANK YOU TO REY Mondragon
August 13, 2026
Unprompted review
Reply from Prezzee CA
Hi Arthur, thank you so much for the five-star recommendation! It means a lot to us to know that our team made such a positive impression. A big shoutout to Rey, he’ll be thrilled to see your kind words. We truly appreciate your support and are always here whenever you need us. Team Prezzee! 🎁
I had a slight technical issue
I had a slight technical issue. It was more on the my user end John was great to walk me right through what to do as soon as I sent him a screenshot, he was able to determine what I had done incorrectly.
August 12, 2026
Unprompted review
Reply from Prezzee CA
Hi Melissa,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee CA
Hi Queen, thank you for the lovely shoutout! We'll make sure Max knows his efforts were appreciated. He'll be stoked to hear it! 😊
Jessie was great!
July 16, 2026
Unprompted review
Reply from Prezzee CA
Hi Mary,
Thank you for your wonderful feedback!
We're delighted to hear that Jessie provided you with great service. We'll be sure to pass your kind words on to her, recognition like this means a lot and helps us celebrate the team members who go above and beyond for our customers.
Thank you again for taking the time to share your experience with us. We truly appreciate your support.
My phone call with Max today was…
My phone call with Max today was exceptional. He went above and beyond my expectations. He was kind caring patient and understanding. Thank you Max
July 11, 2026
Unprompted review
Reply from Prezzee CA
Hi Amanda, thank you so much for your amazing 5-star rating and thoughtful feedback! We’re delighted to hear Max provided such exceptional support and went above and beyond for you. We truly appreciate your kind words and will be sure to share them with him.
John Rey was great
John Rey was great! He was very prompt and got back to me right away!
June 24, 2026
Unprompted review
Reply from Prezzee CA
Hi Anne,
Thank you so much for the compliment about John!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Customer service was fast and showed…
Customer service was fast and showed patience with my questions.
June 18, 2026
Unprompted review
Reply from Prezzee CA
Thank you for your amazing feedback! We're glad to hear that our customer service team provided prompt assistance and demonstrated patience with your questions. If you need more help, feel free to reach out!
Really super service from John (CA…
Really super service from John (CA region) today. I had saved down my cards in a different account and he helped me sort it out, super quick and helpful. Thanks!
June 15, 2026
Unprompted review
Reply from Prezzee CA
Hi Hayley, thank you for your amazing feedback! We're delighted to hear that John provided super service in resolving your account issue quickly. If you need any more assistance, feel free to reach out. Thanks again!
Reply from Prezzee CA
Hi Veronica, thank you for your amazing feedback! We're delighted to hear that Angel provided exceptional service. We'll make sure to pass along your kind words to them. If you need more assistance, feel free to reach out!
Anthony helped me solve my issue
Anthony helped me solve my issue. I gained access to my account after only a few minutes on the chat with Anthony.
June 4, 2026
Unprompted review
Reply from Prezzee CA
Hi Fernanda,
Thank you for your kind feedback! We're delighted to hear that Anthony was able to assist you quickly and help you regain access to your account. We'll be sure to pass along your compliments to him. If you need anything else, we're always here to help!
Thank you Kenjie!
Kenjie provided the most efficient customer service I’ve ever had while handling my issue and being kind while doing so, definitely impressed!
May 29, 2026
Unprompted review
Reply from Prezzee CA
Hi, Meagan! Thank you so much for your kind words! We're thrilled to hear that Kenjie provided you with such efficient and kind service. Your recognition of his efforts is greatly appreciated and will surely motivate our entire team. If you have any more questions or need further assistance, feel free to reach out. We're here to help!
I was help by John
I was help by John, he was able to fix my gift card problem ;)
May 17, 2026
Unprompted review
Reply from Prezzee CA
Hi there,
Thank you for your lovely feedback!
We’re glad to hear that John was able to help resolve your gift card issue. We’ll be sure to pass your kind words along to him.
Great Customer service
Alfred was able to solve my issue in a timely and professional manner. He knew what he was doing.
May 17, 2026
Unprompted review
Reply from Prezzee CA
Hi Carly, thank you for sharing your experience! We’re pleased to hear that Alfred resolved your issue promptly and professionally. His expertise truly shines through. If you need any further assistance, don’t hesitate to reach out. We’re here to help!
I really really appreciate your help…
I really really appreciate your help and support. Thank you
May 2, 2026
Unprompted review
Reply from Prezzee CA
Hi Abiodun, we’re thrilled to know our support was valuable to you. Thank you for your amazing 5-star rating. If you need anything else, please feel free to reach out. Our team is always ready to assist.
I bought a card by mistake and they…
I bought a card by mistake and they refuse to give me my money back, when you chat with customer service it’s horrendous. What an horror of company. I will not recommend to purchase any gift cards here.
April 29, 2026
Unprompted review
Reply from Prezzee CA
Hi Raysa,
Thank you for taking the time to share this with us. Your feedback is crucial and we are dedicated to making improvements based on your input.
We responded to your existing inquiry 3434042 for further assistance.
Thanks for helping us improve.
Great service fast and responsive
Great service fast and responsive! Shout out to John for solving my matter quickly
April 28, 2026
Unprompted review
Reply from Prezzee CA
Hi Plays,
Thank you so much for the compliment about [Agent's Name]!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
Reply from Prezzee CA
Hi Sarah, thank you for sharing your feedback! We’re delighted to hear that Rita provided such polite and helpful support. We’ll be sure to pass along your kind words to her — it will mean a lot.
Maria from Preezee ♡
Maria from Preezee was such a huge help, I am very pleased with now having access to my account again. ♡ ☆☆☆☆☆
April 24, 2026
Unprompted review
Reply from Prezzee CA
Hi Kristen,
Thank you so much for the compliment about Maria!
We are so pleased to hear that they could help you properly.
Your feedback means a lot to our team and it boosts our team's morale. If you need any further assistance, let us know.
Thanks again for your support!
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