Premier Property Lawyers Reviews 

44,176
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,817 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, which made the process smoother and less stressful. Many highlight the excellent service, noting prompt answers and clear explanations that kept them well-informed. The user-friendly online platform and dashboard were also appreciated for easy document access and progress tracking. However, some customers also noted issues with communication, reporting a lack of responsiveness from their lawyers and unreturned calls or emails. These experiences sometimes led to a long-winded process and frustration, with some feeling they had to constantly chase for updates or that cases were not properly transferred.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their communication, clarity, and dedication as top-notch... See more

Service

Users describe positive interactions with service, highlighting efficiency, professionalism, and... See more

Customer service

Customers had positive experiences with customer service, highlighting prompt responses, clear explanations,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting swift and smooth handling... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the online platform and app easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When looking at the reviews of PPL I was filled with dread. However my experience with Taylor Smyth was nothing short of fantastic. Even when she was on holiday she had people covering my remortgag... See more

Company replied

Rated 5 out of 5 stars

Paula Morris has been absolutely fantastic. We were buying a first home and we tried on on property for a year and a half with impossible sellers and a terrible estate agent. We moved on to another pr... See more

Company replied

Rated 5 out of 5 stars

A big thank you to Jamie for her outstanding support with my house purchase. From start to finish, she handled everything professionally and guided me through every stage with great care. Her ha... See more

Company replied

Rated 5 out of 5 stars

I want to say a huge thank you to Sonal Modhwadia for all her help and expert advice throughout my recent house purchase. The whole process felt smooth and stress-free thanks to her guidance. She... See more

Company replied


Company details

  1. Conveyancer

About Premier Property Lawyers

Written by the company

Premier Property Lawyers are the UK’s largest conveyancing law firm and have a proud tradition of delivering outstanding customer care. We understand that moving home is both incredibly important but can be something that can feel daunting for you. We are here to look after your interests first and foremost and to ensure that you move home safely and securely.

Dedicated conveyancer
To guide and assist you through the entire conveyancing process, you will be assigned your own, personal conveyancer.

Regular status updates
You will receive regular status updates via email, SMS, phone call or letter, whichever you prefer.

eWay (online case-management)
A revolutionary online service that allows you to manage your case whenever you want, from wherever you are using a smartphone, tablet or PC.

No move, no legal fee
Finally, if your move falls through, through no fault of your own, we won’t charge you a penny in legal fees.

Opening Hours
  • Monday - Friday: 9am - 5pm

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

44K reviews

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4.6

All reviews

(44,176)

3,697 reviews in the last 12 months

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Rated 5 out of 5 stars

Efficient

Efficient, fast service with good customer service

July 22, 2026
Unprompted review
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi Maria,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Excellent Service from Start to Finish

This was the third time I've used Premier Property Lawyers, and once again they provided a great service. The whole process of selling my property was handled efficiently, and everything was well organised from start to finish. They kept things moving, met deadlines, and made what is often a stressful process feel straightforward.

I'd especially like to thank William Townsend, who handled my recent sale. He was always quick to respond whenever I had a question, kept me updated throughout the process, and dealt with everything thoroughly and professionally. It was reassuring to know the case was in such capable hands.

Another reason I've returned to Premier Property Lawyers is their online portal. It's easy to use, makes uploading documents straightforward, and keeps all correspondence and paperwork in one place. Being able to track progress and access everything whenever I needed it made the whole process much more convenient and organised.

After using Premier Property Lawyers multiple times, I wouldn't hesitate to use them again or recommend them to anyone buying or selling a property. Thanks again to William and the rest of the team for another smooth and hassle-free experience.

July 13, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Josh,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to William.

Kind regards,
Premier Property Lawyers

Rated 4 out of 5 stars

Pretty good experience

From previous experience I would say that Premier Property Lawyers were pretty good compared to other solicitors I have dealt with

July 16, 2026
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Reply from Premier Property Lawyers

Hi Debbie,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Steph was superb

I had the pleasure to work along with Steph Buckley on a property sale, Steph was quick to respond emails, very easy to communicate, professional and friendly. I really hope I will work with you again as you are amazing!!!! Thank you!!!

July 23, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Izabela,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Steph.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Great communication

Great communication and easy access to all information, transparent fees. Supportive and clear with expectations, much easier than previous experiences with other companies

July 23, 2026
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi Karen,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 4 out of 5 stars

Few bumps along the way but overall a…

Few bumps along the way but overall a pleasant experience and everything was sorted and went through as it should have done

July 22, 2026
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Reply from Premier Property Lawyers

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Rob was very efficient and responsive…

Rob was very efficient and responsive to my queries. Everything went through smoothly

July 22, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 1 out of 5 stars

The RyanAir of conveyancing

I had used PPL before and although not great they were cheap and passable but this time what an absolute shocker. This is like the Ryanair of conveyancing. Luckily in the end thanks to a great estate agent it went through but PPL were shocking throughout.

My case was a simple sale of a freehold with the mild added complication of a Probate. This turned out to be quite the opposite. PPL can only cope with textbook cases with no complications otherwise they are clueless and useless. The slight addition of any complexity and they have no idea how to handle it. They also managed to add several unseen charges such as a 'Fast' exchange and completion charge which means they can't cope with exchange and completion in less than 3 days so they charge you £165.00 extra. For any normal solicitor this is standard practice.

Total lack of urgency, had to chase them throughout with terrible communication. This culminated in a final week of stress and anxiety when my assigned solicitor went on holiday and never told me. I received no replies to any e-mails in the last week and the remainder of the chain below went into panic mode. When I rang them nonchalantly someone had the audacity to say someone else was dealing with it but couldn't be bothered to reply to any e-mails. AVOID.

July 21, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Daniel,

Thank you for bringing this to our attention.We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Premier Property Lawyers

Rated 4 out of 5 stars

Professional Service with Room for Better Communication

I had a very positive experience with Paula Morris at Premier Property Lawyers during the purchase of my first property.

As a first-time buyer, the conveyancing process was completely new to me and, at times, quite stressful. However, Paula remained professional, approachable and responsive throughout. She kept me informed at every key stage, answered my questions clearly and ensured the transaction progressed as smoothly as possible.

That said, the overall experience was not without frustrations. On some occasions, I received repeated requests for information that I had already submitted, which made it feel as though communication between the teams could have been better. There were also times when it was difficult to reach someone by telephone, which added unnecessary stress during an already time-sensitive process.

Overall, I really appreciated her dedication and support in helping me complete the purchase successfully. Thanks to Paula and the team, I am now the proud owner of my first home in England.

June 29, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Sephen,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with Premier Property Lawyers and we will be sure to pass the feedback on to Paula.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Great experience and service from William

Great experience and service from William would use again thank you

July 21, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Molly,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 1 out of 5 stars

Extremely disappointing remortgage experience

Avoid. They completely mishandled my remortgage application and left me in an incredibly difficult position despite having months to get everything sorted. The communication was poor, the process was confusing, and there was a complete lack of urgency and ownership when it mattered most. Extremely disappointing experience.

July 22, 2026
Unprompted review
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi James,

Thank you for bringing this to our attention.At Premier Property Lawyers we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Really helpful Conveyancer

Really helpful Conveyancer, answered any questions and put my mind at ease. Explaining things I didn't understand.

July 22, 2026
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi Jan,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Helpful Conveyancer

Andrea always had a friendly, helpful and professional approach.
At first, I found using the eway portal rather impersonal but Andrea made it easier to deal with.

July 20, 2026
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Reply from Premier Property Lawyers

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Abdul was brilliant

Abdul was brilliant, made the whole process really easy and stress free. Even sped the process up to help us

July 17, 2026
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Reply from Premier Property Lawyers

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Professional, empathetic

Professional, friendly and does exactly what she promises to do
Hayley has been an absolute joy to work with, informative, re assuring, explained everything and what to expect of the process, available at any time we needed to speak to her or ask a question
Thank you Hayley, you've been amazing through an extremely stressful time Kim & Family

July 22, 2026
Unprompted review
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Hayley.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Amna Bibi- superb consultant

Firstly our remortgage took nearly 5 months. But Amna Bibi our conveyancer, was superb. She looked out of the box, listening to me as to specifically what the delays were in getting our remortgage through. She was patient, caring, professional, responsive and went extra mile to ensure we were not disadvantaged with a higher rate and pushed the necessary channels before deadline date. I was so anxious, but I cannot be more grateful, thank you!

July 22, 2026
Unprompted review
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Reply from Premier Property Lawyers

Hi Mina,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with Premier Property Lawyers, and we will be sure to pass the feedback on to Amna.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Comfortable Experience

The Dashboard to begin with was very easy to follow from the start so I always knew where I was up to with the sale of my house. Jack was always responding on time which was great especially whilst I was away on holiday so made things even easier. I would certainly recommend these solicitors to use for buying and selling houses.

July 22, 2026
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

Conveyancing by e-Way

When we started the conveyancing process we found it hard to do the tasks on e-Way, but we soon adapted and then found it relatively easy. Our solicitor was patient, helpful and understanding.

February 27, 2026
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
Premier Property Lawyers

Rated 5 out of 5 stars

The Servi experienced was nothing short…

The Servi experienced was nothing short of exceptional throughout the process. I would highly recommend using this company.

July 17, 2026
Unprompted review
Premier Property Lawyers logo

Reply from Premier Property Lawyers

Hi Chris,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
Premier Property Lawyers

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