JS Law Reviews 

5,859
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 847 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, helpful, and polite, ensuring a smooth and stress-free process. Many highlight the exceptional service, noting clear communication and efficient handling of their cases. Reviewers frequently mention prompt response times and appreciate the user-friendly online portal, which provides timely updates and makes tracking progress easy. However, some people were dissatisfied with the company's communication, reporting that emails and phone calls often went unanswered. A few customers also noted issues with slow response times and difficulty reaching their assigned contacts, leading to frustration and delays in their processes.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers praising their professionalism, helpfulness,... See more

Service

People report positive experiences with service, with many reviewers highlighting the efficiency,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, responsive, and clear... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting quick and efficient... See more

User experience

Customers consistently note positive experiences with user experience, finding the process stress-free,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more

Company replied

Rated 5 out of 5 stars

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professio... See more

Company replied

Rated 5 out of 5 stars

Highly recommended. They say moving house is one of the most stressful experiences you encounter... NOT with JS Law!! We sold & found our new home May BH. We exchanged today. Move in end of July... See more

Company replied

Rated 5 out of 5 stars

I've been using JS Law to procced with my property purchase and is been a pleasure to choose them, as all the process was explained in detail to understand (being my first property, I was a bit lost... See more

Company replied


Company details

  1. Conveyancer
  2. Lawyer

Written by the company

An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(5,859)

829 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not good at all

We unfortunately had to coordinate with JS Law as part of the sale of our home. They were the solicitor for our purchaser and were terrible throughout in terms of communication and just seemed to be (for the most-part) incompetent.

It was routine for them to take many weeks to send simple emails, be completely uncontactable - even when other solicitors throughout the chain tried to reach them - and when they did eventually respond, it would be vague and incomplete (they seem to be big fans of selective reading).

There were multiple instances where the whole process was put at risk through their inability to action matters in a timely manner. They also seemed to not know how to respond to follow-up questions from our solicitor with regards to issues they created themselves, requiring standard correspondence go through multiple layers of approval before being submitted.

The person assigned to the case also went on leave at a few critical points without notice and didn't feel the need to alert anybody that this was going to happen, leaving everyone else in a tough spot. No one was also assigned to pick up communication in their absence either; everyone that works here seems to be entirely unreachable even in extremely urgent circumstances.

People would be wise to check this review and others similar before using their services if they want a smooth service and would also like to maintain their current levels of sanity. The one star is due to the fact that we did eventually sell our property, despite JS Law's apparent best-efforts to prevent that. I would probably give a 1/2 star if I could.

July 22, 2025
Unprompted review
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Reply from JS Law

Hi Neil,

Thank you for bringing this to our attention.At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

Truly 1st Class service right from…

Truly 1st Class service right from start to end. Proper professional case handling with fast and efficient communication. The transparency in their online portal system is very reassuring. I would like say a special thank you to Bryony Gunn for handling my case so well.

July 22, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Bryony.

Kind regards,
JS Law

Rated 5 out of 5 stars

Would recommend

I really love the app as we could keep track of progress at every given time.

Our conveyancer Nicole was really great with great attention to details and responding to our questions.

In addition, she showed commitment to finalize purchase quickly as we were pressed for time for our mortgage offer because a new offer would have costed us more. Most delays were third party (Land Registry, Management company) hence nothing could be done to fast track.

One thing I would love to see improve is better communication when assigned convenyancer is off work.
Overall, JS Law got the job done efficiently.

June 1, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Great service

Amy was absolutely on it. Super efficient, responded immediately to all queries and questions and has been a pleasure to deal with. Thank you so much for all your help in selling my house.

July 21, 2026
Unprompted review
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Reply from JS Law

Hi Yasmin,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Louie was brilliant

Louie was brilliant. He was always patient, sympathetic and understanding during a very long process. I felt that I could ask him anything and I always got a sympathetic and informative reply. He made the process a lot more bearable and for that I will always be grateful.

July 21, 2026
Unprompted review
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Reply from JS Law

Hi Mona,

Thank you for reviewing the service and taking the time to leave your feedback, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

House sale

Thank you for your help with selling our property. Very efficient and straight forward as we had a short time frame.

July 21, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you so much for sharing your experience with others, we really do appreciate it.

Kind regards,
JS Law

Rated 5 out of 5 stars

Holly was Excellent she drive me…

Holly was Excellent she drive me through all the process it all went very smoothly she is a true professional.
Thanks a lot Holly
Mr & Mrs Dar

June 30, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Holly.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS LAW have been absolutely brilliant.

JS LAW have been absolutely brilliant.
There is always someone there if you need to speak to them and they have a lot of patience.
They went above and beyond as they pushed our sale and purchase through to completion for us.
I cant recommend them more.

July 2, 2026
Unprompted review
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Reply from JS Law

Hi Alina,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 4 out of 5 stars

Highly professional

We were referred to JS Law through our estate agents. Chloe was our contact through the sale of our house and the purchase of our new home. She called to introduce herself and replied to our queries in a timely manner. She was very professional on all of our calls and was extremely helpful in dealing with a very late exchange and completion of contracts caused by others in our chain. We would highly recommend them and her.

July 16, 2026
Unprompted review
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Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

JS Law were fantastic

JS Law were fantastic, I've never experienced such speed and efficiency with an organisation, especially a law firm. We dealt mostly with Bryony Gunn who was especially brilliant, instantly responsive in her email and telephone communications throughout the entire conveyancing process. If only our buyers solicitor had possessed the same quality, I'm sure we would have broken the all time record for completing on the sale of a property. I would absolutely recommended JS Law for all your property conveyancing needs.

July 17, 2026
Unprompted review
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Reply from JS Law

Hi Gary,

Thank you for reviewing the service and taking the time to leave your feedback. It is great to hear, and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 5 out of 5 stars

Today (17th July) we exchanged…

Today (17th July) we exchanged contracts, and as first-time buyers we didn't really know what to expect. We began our house-buying journey in the middle of March, and throughout the process Irfaan Hafejee at JS Law was our main point of contact.

I had plenty of conversations with Irfaan via email, and he was always helpful and responsive. We were also provided with an online portal containing all the relevant information and documents we needed, which I found extremely useful and made it easy to keep track of the progress.

I would like to thank Irfaan for all his help, professionalism, and support throughout the process. He made what could have been a stressful experience much easier to navigate, and I would happily recommend both him and JS Law to other first-time buyers.

July 17, 2026
Unprompted review
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Reply from JS Law

Hi Jason,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Irfaan.

Kind regards,
JS Law

Rated 1 out of 5 stars

Poor service

Poor service. Difficult to get hold off. Didn’t reply to other solicitors. Quoted a price which ended up being a lot more than expected. Definitely would not use again or recommend to anyone else.

December 1, 2025
Unprompted review
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Reply from JS Law

Hi Judith,

Thank you for taking the time to leave a review. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case.
Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

FTB Experience

As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professional, helpful, and kept us informed every step of the way. We genuinely couldn’t fault the service and would highly recommend Chloe and JS Law to anyone buying a home. Thank you!

July 16, 2026
Unprompted review
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Reply from JS Law

Hi Joey,

Thank you for taking the time to leave your review. We’re delighted to hear that you had a positive experience with JS Law and we will be sure to pass the feedback on to Chloe.

Kind regards,
JS Law

Rated 5 out of 5 stars

Excellent Service from Kelly Hulley at…

Excellent Service from Kelly Hulley at JS Law! We recently completed the sale of our property and our onward move, and I wanted to express how grateful we are for the outstanding support provided by Kelly Hulley at JS Law throughout the entire process.

Thank you, Kelly, for your hard work and patience throughout this whole process (its been a tough few months).

We would not hesitate to recommend both Kelly and JS Law to anyone buying or selling a property

July 16, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law and we will be sure to pass the feedback on to Kelly.

Kind regards,
JS Law

Rated 1 out of 5 stars

Communication bad. Unable to trust responses anymore

Unfortunately I’ve had to take to writing here as I’m not getting responses to my emails or calls regarding our purchase and sale. We’ve had issues outstanding for over a month and keep being advised it’s resolved to then find out it’s not actually been actioned. Communication is so bad and we made it well known to our estate agent and solicitor that this needed to be completed by mid July due to work and potential of surgery however we’re obviously still waiting and at risk of one of us being out of action when this actually completes. I’ve had to take to gaining updates from our buyers as they’re family members. It started so well too however from the moment enquiries started and delays happened and queries ignored we’ve lost total trust in the responses we’re receiving advising things have been actioned. Considering how expensive conveyancing is we are paying to essentially chase stuff and get information from external parties ourselves

July 16, 2026
Unprompted review
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Reply from JS Law

Hi Emily,

Thank you for bringing this to our attention. At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details.
Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 5 out of 5 stars

I recently used Kelly Hulley for the…

I recently used Kelly Hulley for the conveyancing of my property sale, and I couldn’t be happier with the service I received.

Kelly was clear, polite, and professional throughout the entire process. She kept me informed, explained everything in a way that was easy to understand, and was always responsive to any questions I had. Her efficiency and attention to detail helped make what can often be a stressful process feel straightforward.

I would highly recommend Kelly to anyone looking for a reliable and professional conveyancing solicitor. Thank you for all your hard work!

July 16, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for reviewing the service and taking the time to leave such a glowing review. It is great to hear and we appreciate you sharing your recommendation with others.

Kind regards,
JS Law

Rated 1 out of 5 stars

Lapse

I would never use this company again and will certainly not recommend them. They made many mistakes which they admitted to, these mistakes caused many problems, a great deal of stress and frustration throughout the chain.

July 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention.At JS Law we take all feedback very seriously and would like to investigate this further for you. Trustpilot have contacted you on our behalf to request further details. Please could you respond to Trustpilot with your full name, address and case-reference number and we can look into this matter for you.

Kind regards,
JS Law

Rated 1 out of 5 stars

Extremely slow

Extremely slow. Theyve had all information for 3 months but keep relentlessly coming back with more & more & more queries. Could have asked them in April, but waited until July. Nearly 4 months so far.
Absolute shambles.

July 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi,

Thank you for bringing this to our attention. We strive to deliver the best experience possible and are disappointed that you feel that this has not been the case. We would like to investigate the issues that you have raised and Trustpilot have contacted you on our behalf to request further details.
If you could please respond to Trustpilot with your full name, address and case-reference number we will ensure that you are contacted with an update.

Kin dregards,
JS Law

Rated 5 out of 5 stars

I was kept informed throughout

I was kept informed throughout, problems were dealt with quickly in a friendly professional manner. Conveyancing can be a stressful and frustrating experience but Louie always remained calm whilst taking my concerns serioulsy.

July 15, 2026
Unprompted review
JS Law logo

Reply from JS Law

Hi Pippa,

Thank you for taking the time to leave a review. We’re really pleased to hear that you had such a good experience with JS Law, and we will be sure to pass the feedback on to Louie.

Kind regards,
JS Law

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