Top class experience. Highly recommended. The Portal works very well and is very comprehensive and clear. Never any problem making prompt phone contact. Every person is easy to talk to with c... See more
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An exemplary conveyancing service based on dedication, speed, efficiency, excellent communications and professionalism. JS Law is one of the country’s largest independent property law firms with unparalleled market knowledge delivering residential conveyancing across England and Wales.
Frances Way, Enderby,, LE19 1SH, Leicester, United Kingdom
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We unfortunately had to coordinate with JS Law as part of the sale of our home. They were the solicitor for our purchaser and were terrible throughout in terms of communication and just seemed to be (for the most-part) incompetent.
It was routine for them to take many weeks to send simple emails, be completely uncontactable - even when other solicitors throughout the chain tried to reach them - and when they did eventually respond, it would be vague and incomplete (they seem to be big fans of selective reading).
There were multiple instances where the whole process was put at risk through their inability to action matters in a timely manner. They also seemed to not know how to respond to follow-up questions from our solicitor with regards to issues they created themselves, requiring standard correspondence go through multiple layers of approval before being submitted.
The person assigned to the case also went on leave at a few critical points without notice and didn't feel the need to alert anybody that this was going to happen, leaving everyone else in a tough spot. No one was also assigned to pick up communication in their absence either; everyone that works here seems to be entirely unreachable even in extremely urgent circumstances.
People would be wise to check this review and others similar before using their services if they want a smooth service and would also like to maintain their current levels of sanity. The one star is due to the fact that we did eventually sell our property, despite JS Law's apparent best-efforts to prevent that. I would probably give a 1/2 star if I could.
Reply from JS Law
Truly 1st Class service right from start to end. Proper professional case handling with fast and efficient communication. The transparency in their online portal system is very reassuring. I would like say a special thank you to Bryony Gunn for handling my case so well.
Reply from JS Law
I really love the app as we could keep track of progress at every given time.
Our conveyancer Nicole was really great with great attention to details and responding to our questions.
In addition, she showed commitment to finalize purchase quickly as we were pressed for time for our mortgage offer because a new offer would have costed us more. Most delays were third party (Land Registry, Management company) hence nothing could be done to fast track.
One thing I would love to see improve is better communication when assigned convenyancer is off work.
Overall, JS Law got the job done efficiently.
Reply from JS Law
Amy was absolutely on it. Super efficient, responded immediately to all queries and questions and has been a pleasure to deal with. Thank you so much for all your help in selling my house.
Reply from JS Law
Louie was brilliant. He was always patient, sympathetic and understanding during a very long process. I felt that I could ask him anything and I always got a sympathetic and informative reply. He made the process a lot more bearable and for that I will always be grateful.
Reply from JS Law
Thank you for your help with selling our property. Very efficient and straight forward as we had a short time frame.
Reply from JS Law
Holly was very efficient and loved how the documents were loaded onto Eway
Reply from JS Law
Holly was Excellent she drive me through all the process it all went very smoothly she is a true professional.
Thanks a lot Holly
Mr & Mrs Dar
Reply from JS Law
JS LAW have been absolutely brilliant.
There is always someone there if you need to speak to them and they have a lot of patience.
They went above and beyond as they pushed our sale and purchase through to completion for us.
I cant recommend them more.
Reply from JS Law
We were referred to JS Law through our estate agents. Chloe was our contact through the sale of our house and the purchase of our new home. She called to introduce herself and replied to our queries in a timely manner. She was very professional on all of our calls and was extremely helpful in dealing with a very late exchange and completion of contracts caused by others in our chain. We would highly recommend them and her.
Reply from JS Law
JS Law were fantastic, I've never experienced such speed and efficiency with an organisation, especially a law firm. We dealt mostly with Bryony Gunn who was especially brilliant, instantly responsive in her email and telephone communications throughout the entire conveyancing process. If only our buyers solicitor had possessed the same quality, I'm sure we would have broken the all time record for completing on the sale of a property. I would absolutely recommended JS Law for all your property conveyancing needs.
Reply from JS Law
Today (17th July) we exchanged contracts, and as first-time buyers we didn't really know what to expect. We began our house-buying journey in the middle of March, and throughout the process Irfaan Hafejee at JS Law was our main point of contact.
I had plenty of conversations with Irfaan via email, and he was always helpful and responsive. We were also provided with an online portal containing all the relevant information and documents we needed, which I found extremely useful and made it easy to keep track of the progress.
I would like to thank Irfaan for all his help, professionalism, and support throughout the process. He made what could have been a stressful experience much easier to navigate, and I would happily recommend both him and JS Law to other first-time buyers.
Reply from JS Law
Poor service. Difficult to get hold off. Didn’t reply to other solicitors. Quoted a price which ended up being a lot more than expected. Definitely would not use again or recommend to anyone else.
Reply from JS Law
As first-time buyers, we couldn’t have asked for a better experience. Chloe Finch at JS Law made the whole process stress-free, straightforward, and easy from start to finish. She was always professional, helpful, and kept us informed every step of the way. We genuinely couldn’t fault the service and would highly recommend Chloe and JS Law to anyone buying a home. Thank you!
Reply from JS Law
Excellent Service from Kelly Hulley at JS Law! We recently completed the sale of our property and our onward move, and I wanted to express how grateful we are for the outstanding support provided by Kelly Hulley at JS Law throughout the entire process.
Thank you, Kelly, for your hard work and patience throughout this whole process (its been a tough few months).
We would not hesitate to recommend both Kelly and JS Law to anyone buying or selling a property
Reply from JS Law
Unfortunately I’ve had to take to writing here as I’m not getting responses to my emails or calls regarding our purchase and sale. We’ve had issues outstanding for over a month and keep being advised it’s resolved to then find out it’s not actually been actioned. Communication is so bad and we made it well known to our estate agent and solicitor that this needed to be completed by mid July due to work and potential of surgery however we’re obviously still waiting and at risk of one of us being out of action when this actually completes. I’ve had to take to gaining updates from our buyers as they’re family members. It started so well too however from the moment enquiries started and delays happened and queries ignored we’ve lost total trust in the responses we’re receiving advising things have been actioned. Considering how expensive conveyancing is we are paying to essentially chase stuff and get information from external parties ourselves
Reply from JS Law
I recently used Kelly Hulley for the conveyancing of my property sale, and I couldn’t be happier with the service I received.
Kelly was clear, polite, and professional throughout the entire process. She kept me informed, explained everything in a way that was easy to understand, and was always responsive to any questions I had. Her efficiency and attention to detail helped make what can often be a stressful process feel straightforward.
I would highly recommend Kelly to anyone looking for a reliable and professional conveyancing solicitor. Thank you for all your hard work!
Reply from JS Law
I would never use this company again and will certainly not recommend them. They made many mistakes which they admitted to, these mistakes caused many problems, a great deal of stress and frustration throughout the chain.
Reply from JS Law
Extremely slow. Theyve had all information for 3 months but keep relentlessly coming back with more & more & more queries. Could have asked them in April, but waited until July. Nearly 4 months so far.
Absolute shambles.
Reply from JS Law
I was kept informed throughout, problems were dealt with quickly in a friendly professional manner. Conveyancing can be a stressful and frustrating experience but Louie always remained calm whilst taking my concerns serioulsy.
Reply from JS Law
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