Urban Plant Life Reviews 

218
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderfully vast selection of healthy, beautiful plants, flowers, and containers, alongside the professional and helpful advice provided by the staff. Many consumers also appreciate the smooth online ordering process, well-packaged items, and the convenience of being able to easily collect their purchases. However, some customers also noted that delivery times could be excessively long, with packages occasionally taking several weeks to finally arrive at their homes. A few reviewers additionally experienced frustrating issues with high delivery fees or missing items within their shipments.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a wonderful, healthy selection of plants and... See more

Staff

People report positive experiences with staff, frequently noting that team members are professional, polite,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising prompt and timely arrivals... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers express satisfaction with... See more

Quality

Users describe positive interactions with quality, noting that plants and garden equipment arrive healthy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I stay in Africa and wanted to send a friend a gift he would enjoy, so it was a gift voucher and the recipient bought the most exquisite plants and containers. Healthy plants! Communication through yo... See more

Company replied

Rated 5 out of 5 stars

Wonderful selection of plants that are clearly cared for before I got them. The staff are beyond helpful and I didn’t encounter any problems with my order. In fact they went out of their way to accomm... See more

Company replied

Rated 5 out of 5 stars

Great choice of all sort of beautiful plants. Very good compost and garden equipment. Nice atmosphere in the garden centre, feels like being on holiday away from city rush, yet being located in city... See more

Company replied

Rated 5 out of 5 stars

Good advice for bathroom plants, friendly and easy to deal with and very good selection of plants. Defo recommend. Tks

Company replied


Company details

  1. Garden Center

Written by the company

Urban Plant Life is the only established garden centre within Dublin city centre. Irish-owned and managed, Plant Life has been in business since the early 1980s providing plant maintenance and light landscaping work to Co Dublin. An urban oasis in the historic Liberties, we have products and plants to suit all of your gardening needs. We stock a large selection of indoor and outdoor plants. We also supply compost, planters and garden equipment such as tools, fencing and hanging baskets. We are located at 110-111 Cork Street, Dublin 8, D08 E1VN. For queries regarding quotes or product availability please email info@plantlife.ie or call 01 453 6201. We are members of SFA and the Dublin Chamber of Commerce.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

218 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(218)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Plants of good quality

Plants of good quality. It would be nice to get a notification with an estimated delivery date without having to request that information.
Once the delivery date and time agreed, everything went as planned.

August 6, 2026
Urban Plant Life logo

Reply from Urban Plant Life

Hi Brice, thank you for your feedback. We’re glad you’re happy with the quality of our plants and appreciate your feedback about providing estimated delivery dates in advance.

Rated 5 out of 5 stars

As good for delivery as in-person

I love Urban Plant Life - an oasis of calm in the city. This was my first time ordering for delivery and everything arrived on time and as expected.

October 5, 2026
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Reply from Urban Plant Life

Hi Teresa, thank you for your kind review. We’re glad you enjoy our urban oasis and that your first delivery experience was a good one!

Rated 5 out of 5 stars

As always

As always, great store and service. Thank you very much and I wish your team success!

September 14, 2026
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Reply from Urban Plant Life

Hi Iryna, Thank you for your review and kind wishes we really appreciate your continued support!

Rated 5 out of 5 stars

Perfect experience

Ordered a gift card online, it was sent on the correct date, recipient was very happy. Straightforward website, great experience, would use it again :)

September 27, 2026
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Reply from Urban Plant Life

Hi Katharina, thank you for your lovely review – we’re glad everything went smoothly and that your recipient was happy with their gift card

Rated 5 out of 5 stars

Good communication

Good communication, good selection of plants and good advice.

July 6, 2026
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Reply from Urban Plant Life

Hi Carl , Thanks for the review! Glad we could help and that you found what you were looking for.

Rated 5 out of 5 stars

Great products and excellent customer…

Great products and excellent customer service, got advice on the phone of products.

September 7, 2026
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Reply from Urban Plant Life

Hi Deirdre, Thanks for your review. Glad we could help with your questions over the phone and point you in the right direction.

Rated 5 out of 5 stars

Marvellous garden centre!

Great choice of all sort of beautiful plants. Very good compost and garden equipment. Nice atmosphere in the garden centre, feels like being on holiday away from city rush, yet being located in city centre. Very professional staff.

September 7, 2026
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Reply from Urban Plant Life

Hi Vassilina, thanks so much for the lovely review! Glad you enjoyed the plants and the atmosphere and we really appreciate the kind words about our team.

Rated 5 out of 5 stars

Gift voucher from afar

I stay in Africa and wanted to send a friend a gift he would enjoy, so it was a gift voucher and the recipient bought the most exquisite plants and containers. Healthy plants! Communication through your website was easy. This isn't the first time that I gave someone a gift voucher from you and it is always a favourite. Thank you so much!

September 5, 2026
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Reply from Urban Plant Life

Hi Elizabeth, thank you so much for your lovely review and apologies for the delayed reply. We’re so happy the voucher made its way from Africa to a friend who clearly put it to very good use. Thanks so much for coming back to us, it really means a lot!

Rated 5 out of 5 stars

Excellent

Excellent. Going to buy other plants from this shop. 10 stars ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

August 5, 2026
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Reply from Urban Plant Life

Wow, 10 stars! ⭐ Thank you so much, Aurora. We really appreciate it!

Rated 5 out of 5 stars

Super nice place for beautiful plants

Very happy with the place and the service. Strongly recommended for plant lovers.

July 6, 2026
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Reply from Urban Plant Life

Hi Alessandra, Thank you for your review. We’re glad you were happy with our service and enjoyed your experience with us. We really appreciate your recommendation and support.

Rated 5 out of 5 stars

Friendly and helpful

Fast, friendly service and helpful with plant selection

July 2, 2026
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Reply from Urban Plant Life

Hi Rachel, Thank you very much for your review. We're happy to hear you found our service friendly and helpful and that we could assist you in choosing the right plants. We really appreciate your support.

Rated 2 out of 5 stars

Order took a month to arrive. Missing items. Poor comms.

My order took about a month to arrive. I had to email a few times before they got back to me. During a call about the missing order I specifically asked it not be delivered on the weekend as we would not be home to collect it (we were well outside the delivery window at that point so I didn't plan for it) the plants were delivered on Saturday and we had to ask a neighbor to collect them so they wouldn't be destroyed. In the end my full order wasn't delivered and I had to be partially reimbursed for the missing items.

(Edit - I did receive calls from unknown numbers during the dates specified in the reply. I get many scam calls so I did not pick up the first call. I am happy to corroborate that element of UPL's feedback, this does not significantly impact my overall star rating. My disappointment with comms does not involve any expectation that a workplace email me back same day on a Sunday).

June 9, 2026
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Reply from Urban Plant Life

Hi Emily, Thank you for your review. I'm sorry that you were disappointed with your experience.
I can see that you first emailed us on 25th May looking for an update and I replied the same day to let you know that a member of our team would call you regarding your order. We subsequently attempted to call you and left a voicemail. You emailed us again on 31st May (a Sunday, when our offices are closed) to advise that you had not received an update and we replied promptly on Monday to explain that we had attempted to contact you.Unfortunately, there was a delay with your order as we were waiting for stock from our supplier and I apologise for the inconvenience this caused. I am also sorry that the compost was missing from your order and that we had to issue a refund. In addition, I apologise that your request not to deliver at the weekend was overlooked. This was our mistake and I understand your frustration. We appreciate your feedback and are sorry that we did not meet your expectations on this occasion.

Rated 1 out of 5 stars

The schefflera is dying

The schefflera is dying. Alot of dead leaves

June 4, 2026
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Reply from Urban Plant Life

Hi Vanessa, Thank you for your review. We're sorry to hear that your Schefflera is losing leaves.
Please email some photos of the plant to info@plantlife.ie and our team will be happy to assess its condition and advise on the best care to help it recover. We look forward to hearing from you.

Rated 5 out of 5 stars

Very reasonably priced

Very reasonably priced. Prompt delivery and very pleasant delivery driver. Deirdre Birrane Dublin

May 13, 2026
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Reply from Urban Plant Life

Thank you, Deirdre for your lovely review and apologies for the delayed reply. We’re glad to hear you were happy with our prices and delivery service. We really appreciate your support and hope to serve you again in the future.

Rated 5 out of 5 stars

Healthy Plants & Excellent Communication

Great experience overall. The plants arrived healthy, well-packaged, and exactly as expected. The team was also very responsive and clear with communication throughout the process. Would definitely order from them again.

February 20, 2026
Urban Plant Life logo

Reply from Urban Plant Life

Hi Marlo, Thank you for your lovely review. We’re so pleased to hear your plants arrived healthy and that you were happy with our packaging and communication. We really appreciate your support.

Rated 5 out of 5 stars

Would order from again

Great service from ordering to delivery

May 2, 2026
Urban Plant Life logo

Reply from Urban Plant Life

Hi Helen, Thank you for your review. We’re glad to hear you had a great experience from ordering through to delivery. We appreciate your support and hope to welcome you back in the future.

Rated 5 out of 5 stars

I highly recommend I recently got a…

I highly recommend I recently got a monstera albo from them and I was expecting it to come a small size but when the person showed up at my door with it I wasn’t expecting it to be that big I highly recommended buying plants from them as I’ll be coming back to do another order soon I also appreciate that the plants are at a good price thanks again 🫶

April 29, 2026
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Reply from Urban Plant Life

Hi Brandon, thank you so much for your lovely review. We’re pleased to hear that you’re happy with your Monstera Albo. We truly appreciate your support and look forward to welcoming you back for your next plant purchase.

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