I have been using PerfumeOnline for over 4 years now and always have a great experience. Always fast delivery, even though it live in Newfoundland. Product is well packaged to prevent any damage.... See more
Company replied
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The delivery was fast as usual. I've been dealing with this app for along time. The service was great from day one till now nothing has changed. However, I can't find any of my favorite perfumes any... See more
Been doing business with this vendor for a few years now and As always , the right product , at the right price , in right quantity & quality , delivered at the right time ….. that’s what is to b... See more
THIS WAS THE BEST THING I EVER BOUGHT!!!!! i was so sceptical at first about the shipping and the product it self but it was amazing the shipping was so fast i think it came in a day or two max, the p... See more
Company replied
Company details
- #3 of 9 best companies in Flavours, Fragrances and Aroma Supplier
- #3 of 8 best companies in Perfume Store
Written by the company
PerfumeOnline.ca Is Canada’s leading and most reputable online perfume store, where you will find 100% authentic fragrances from top luxury brands at the lowest price. Over the last few years, we have cemented our reputation as a leading perfume seller by selling quality, fresh and authentic perfumes online, which we deliver to our customers in a timely manner. We stock over 8000 fragrances, ranging from popular perfumes to miniatures, aftershaves, testers, gift sets. Our online perfume store gives you plenty of choices.
Canada's #1 Perfume Online Store
Written by the company
Contact info
Toronto, Canada
- info@perfumeonline.ca
- perfumeonline.ca
4.7
Excellent
21K reviews
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Bad fragrances, bad service
On July 11, 2026 I placed two orders on their website. All products from the brand Carner Barcelona. Upon receipt of the perfumes I noted that the perfumes were at least eight to ten years old. Never before had I recieved such old batches. Right there, I was a little dissapointed. About two weeks earlier I had ordered another perfume from them and it was a seven year old bottle. So obviously their stock of Carner Barcelona isn't new. Back to my order from July 11th, two perfumes came with a batch code that removed by hand and one with no batch code whatsoever. Besides that, the bottle of El Born came with a silver atomizer. Carner Barcelona fragrances come with their signature black atomizers, not silver atomizers. I even reached out to Carner Barcelona and they did confirm that El Born bottles do come with black atomizers. Besides that, the bottle of Costarela burns and irritates my skin upon contact with my skin. I reached out to Perfume Online and only recieved an email mentioning that the bottles are authentic. I do own other Carner fragrances which were not purchased from Perfume Online and they were all between a year to two years old. Also, their batch codes did not come off the bottle. I wrote many times to Perfume Online's customer service and they seem to now be ignoring my emails. It is a week that I am sending them emails and they do not seem to care that my perfume is old, one perfume burns my skin, and one bottle does not have an original atomizer. FYI, Three days ago I ordered another bottle of Costarela from one of their competitors and it was bottled in 2024, the batch code doesn't rub off, and it does not burn and irritate my skin. I am so ticked off because I never recieved this horrible service from Perfume Online, so why should I go through this now. I have been a customer since 2023. Where's the excellent customer service now? They better get back to me and refund me 100%. Are they willing to lose a good customer?
July 10, 2026
Unprompted review
I was pleased with my purchase
I was pleased with my purchase! It arrived on time and just as advertised! Will order again!
July 9, 2026
products are good and as expected like describred on the website
nice perfumes with good quality
July 8, 2026
Poor and Unnapreciative Customer Service
I placed Order Number: #572237 for $285.60 on June 26, 2026, arround 7:30AM and after few hours on the same day, I noticed that a 14% site wise was offered towards the Canada day sale. I tried to cancel my order as it was not processed so that I could take advantage of the discount. In order to cancel the order, I discovered the only way to do so is by submitting an online form on the website. The customer is unable to cancel the order on their own and there is no contact phone number or email address offered on the website. My request to have my order cancelled was not honoured, despite the order not even being shipped yet. Regardless, I placed a second order of $215.88 (order #573445).I requested to be given a discount as I was a repeat customer and was unable to receive the initial deal. My request was denied and instead I was offered a 10% off for a future third order. The perfumes however, were genuine and pleasant but the customer service was truly dissapointing and unnapreciative. My request was genuine and it was ignored.
June 26, 2026
Unprompted review
I bought Rog Bacharach $399 it came out…
I bought Rog Bacharach $399 it came out it’s fak they scammed me I hope no one gets scam from this website I can’t trust any other website to buy perfume anymore
August 31, 2025
May use AI-assist with repliesRead more
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Amazing service
My perfumes came right on time and in perfect condition, have been getting wonderful compliments from people just absolutely amazing and the price was great
June 14, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you so much for sharing your wonderful feedback! We are delighted to hear that your perfumes arrived right on time, in perfect condition, and that you have been receiving lovely compliments. It is always our goal to provide authentic fragrances, great value, and a seamless shopping experience.
We truly appreciate your support and look forward to serving you again soon.
Best regards,
Customer Care Team
PerfumeOnline.ca
TERRIBLE CUSTOMER SERVICE
TERRIBLE CUSTOMER SERVICE. WILL NOT BUY AGAIN FROM PERFUMEONLINE CANADA
June 9, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you for your kind review! We are thrilled to know that you were happy with our pricing and delivery service. Providing excellent value along with a smooth and reliable shopping experience is something we always strive for.
We appreciate your support and hope to welcome you back again soon.
Best regards,
Customer Care Team
PerfumeOnline.ca
Perfumes perfect
Perfumes perfect! Arrived super quick.
Easy to order and get favourite fragrances.
Will continue to use and recommend
June 27, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you for your fantastic feedback! We are so pleased to hear that your perfumes arrived quickly and that you enjoyed the ease of ordering with us. Helping our customers find their favourite fragrances is what makes our work so rewarding.
We truly appreciate your recommendation and look forward to your next visit.
Best regards,
Customer Care Team
PerfumeOnline.ca
Best foot forward
great prices, many good options, easy to order, timely delivery.... win win win win
June 26, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you for your excellent review! We are delighted that you enjoyed our fragrance selection, competitive pricing, easy ordering process, and timely delivery. Your satisfaction means a great deal to our team.
We appreciate your support and look forward to continuing to provide you with a great shopping experience.
Best regards,
Customer Care Team
PerfumeOnline.ca
Reply from PerfumeOnline Canada
Hi there,
Thank you for sharing your feedback with us! We are happy to hear that your order arrived on time and that you are satisfied with your purchase. We truly appreciate your support and are grateful that you chose PerfumeOnline.ca for your fragrance needs.
We look forward to serving you again in the future.
Best regards,
Customer Care Team
PerfumeOnline.ca
Easy to order hundred percent accuracy
Easy to order hundred percent accuracy, quick delivery
June 27, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you for your kind words! We are pleased to know that your ordering experience was smooth and that your order arrived accurately and promptly. Providing reliable service from checkout to delivery is always our priority.
We appreciate your trust and look forward to assisting you again.
Best regards,
Customer Care Team
PerfumeOnline.ca
Look like the perfumes delivered to me…
Look like the perfumes delivered to me are duplicate and they are just imitation ones
Smell is not up to the mark
June 27, 2026
Awesome experience so far,delivery is…
Awesome experience so far,delivery is on time,price is unbelievable affordable and products are authentic.
June 27, 2026
Reply from PerfumeOnline Canada
Hi there,
Thank you for your amazing review! We are thrilled to hear that you had such a positive experience with our delivery service, pricing, and authentic products. Ensuring our customers receive genuine fragrances at great value is something we take great pride in.
We truly appreciate your support and look forward to serving you again.
Best regards,
Customer Care Team
PerfumeOnline.ca
Reply from PerfumeOnline Canada
Hi there,
Thank you for your feedback! We are glad to hear that your product arrived as described and met your expectations. Providing accurate listings and a reliable shopping experience is very important to us.
We appreciate your support and hope to assist you again soon.
Best regards,
Customer Care Team
PerfumeOnline.ca
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