Mariov Vava

Always on the ball 🙂

On July 11, 2026 I placed two orders on their website. All products from the brand Carner Barcelona. Upon receipt of the perfumes I noted that the perfumes were at least eight to ten years old. Never before had I recieved such old batches. Right there, I was a little dissapointed. About two weeks earlier I had ordered another perfume from them and it was a seven year old bottle. So obviously their stock of Carner Barcelona isn't new. Back to my order from July 11th, two perfumes came with a batch code that removed by hand and one with no batch code whatsoever. Besides that, the bottle of El Born came with a silver atomizer. Carner Barcelona fragrances come with their signature black atomizers, not silver atomizers. I even reached out to Carner Barcelona and they did confirm that El Born bottles do come with black atomizers. Besides that, the bottle of Costarela burns and irritates my skin upon contact with my skin. I reached out to Perfume Online and only recieved an email mentioning that the bottles are authentic. I do own other Carner fragrances which were not purchased from Perfume Online and they were all between a year to two years old. Also, their batch codes did not come off the bottle. I wrote many times to Perfume Online's customer service and they seem to now be ignoring my emails. It is a week that I am sending them emails and they do not seem to care that my perfume is old, one perfume burns my skin, and one bottle does not have an original atomizer. FYI, Three days ago I ordered another bottle of Costarela from one of their competitors and it was bottled in 2024, the batch code doesn't rub off, and it does not burn and irritate my skin. I am so ticked off because I never recieved this horrible service from Perfume Online, so why should I go through this now. I have been a customer since 2023. Where's the excellent customer service now? They better get back to me and refund me 100%. Are they willing to lose a good customer?