Ordered late morning on a Friday. Delivered to small town Saskatchewan mid day Monday. Decent price and fairly easy to install. Only issues were electrical fiitngs didn't match and rubber boot cone on... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It took a few minutes to figure out which version of the party i needed but once i did ordering was simple and safe plus delivery was quick. Not sure why they packaged the 2 parts separately when th... See more
Company replied
The website was easy to navigate and I found the part I wanted quickly. Although it said genuine OEM parts, I couldn't really determine that from the branding on the part I ordered. It still worked f... See more
Company replied
Original part was lost during renovations and thought it would be impossible to find the part since the re released Hamilton Beach retro looking appliance is now discontinued. Wow, I found it onli... See more
Company replied
Company details
- #3 of 4 best companies in Kitchen Supply Store
- #1 of 2 best companies in Appliance Parts Supplier
- #13 of 20 best companies in Business to Business Service
- #1 of 2 best companies in Furnace Parts Supplier
Written by the company
Parts Town Canada makes finding, ordering, and managing genuine OEM restaurant parts for your kitchen equipment and HVAC parts one of the easiest tasks on your to-do list. Our huge selection of commercial kitchen parts from the world's most trusted manufacturers helps you find parts for your fryers, grills, ovens, ranges, ice machines and more all in one easy to use place. Our commitment to customer service, industry-leading technology, and same day shipping keeps your kitchen running efficiently, reliably and safely.
Written by the company
Flat Rate Shipping
Parts Delivered to You in 2 Days or Less!
All in-stock orders placed before 9 PM ET ship out the same day and will be delivered to you within 2 days or less! Our convenient flat rate shipping options includes all duties and fees and gives you the peace of mind that you're paying exactly what you would expect with no hidden charges.
Contact info
100 Thorncliffe Park Drive, M4H 1L9, Toronto, ON, Canada
- 800.239.5152
- needhelp@partstown.ca
- partstown.ca
4.3
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The delivery service
The delivery service, order process and overall experience was great!
August 28, 2026
Thank you very good service
August 27, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Parts Town Canada
Hello Mark,
We're so glad you had a great experience with our quick, top-notch service! We appreciate your positive feedback and look forward to serving you again.
Sebastian
Shipping has been a nightmare
Shipping has been a nightmare. The part was delayed in customs. Now it is delayed because of the rail system. Currently there is no date for when the part will arrive and I ordered it over a week ago.
August 24, 2026
Reply from Parts Town Canada
Hello Al,
We sincerely apologize for the significant shipping delays you've experienced. We understand how frustrating it is when a part you ordered over a week ago is held up in customs and then by the rail system with no clear delivery date. We are actively looking into the status of your shipment and will reach out to you shortly.
Sebastian
amazing service when i got the wrong…
amazing service when i got the wrong part. you speak with a true human!
August 25, 2026
Reply from Parts Town Canada
Hello Arianne,
We are so happy to hear that our service team could assist you effectively with the part exchange. We truly value your kind words. Thank you for choosing Parts Town Canada!
Sebastian
sent wrong part, i even sent part number sent wrong one
sent wrong part i even gave part number
August 17, 2026
Reply from Parts Town Canada
Hello Norman,
We are sorry we sent the wrong part. We are reviewing your order and will reach out to you shortly to rectify this issue.
Sebastian
Reply from Parts Town Canada
Hello Clay,
We appreciate your positive feedback and are glad to hear that your delivery was on time. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
Thank you for your positive feedback! We're so glad to hear that your shipping experience was both simple and quick. Thank you for choosing Parts Town Canada!
Sebastian
Quick and d’easy to se the right thing
Quick and d’easy to se the right thing. Thé command follow up did bit show latest updayes on thé command.
August 24, 2026
Reply from Parts Town Canada
Hello Sylhou,
We appreciate your feedback. We are always working to improve our systems.
Sebastian
Quick response
Quick response. Quick delivery and good quality parts .. within 3 days I was able to order the AC motor and parts, receive them and complete the repair. Thank you!
August 24, 2026
Reply from Parts Town Canada
Hello Adam,
We are so pleased to hear about your positive experience with our quick response and delivery! It's fantastic that you were able to complete your repair efficiently. Thank you for choosing Parts Town Canada!
Sebastian
Delivery was quick and the part worked…
Delivery was quick and the part worked and I was able to fix my coffee machine.
August 25, 2026
Reply from Parts Town Canada
Hello Rene,
We're so pleased to hear that your delivery was quick and that the part worked perfectly, allowing you to fix your coffee machine. Thank you for choosing Parts Town Canada!
Sebastian
Reply from Parts Town Canada
Hello,
Thank you so much for the 5 Star rating and positive review. We are thrilled that you are happy with your fast delivery. We appreciate your business.
Sebastian
Reply from Parts Town Canada
Hello Mohit,
We're so glad to hear that our service was very good and that your delivery arrived on time. Thank you for your positive feedback and 5-star rating!
Sebastian
Reply from Parts Town Canada
Hello Brad,
Thank you for your positive feedback and 5-star rating! We're delighted to hear that your parts arrived promptly and that you found the price to be good. Thank you for choosing Parts Town Canada!
Sebastian
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