POSGuys Reviews 

3,092
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and knowledgeable customer service team for guiding them through purchases and resolving technical issues very quickly. Consumers also appreciate the remarkably fast delivery times, the smooth ordering process, and the dedicated team's ongoing commitment to finding hard-to-source office equipment. However, some people mentioned challenges regarding inadequate product descriptions or occasionally receiving incorrect items that did not fully meet their specific business needs. A few reviewers also expressed dissatisfaction regarding order handling problems, inconsistent communication, and disappointing support interactions when attempting to efficiently resolve various customer disputes.

What people talk about most

Product

Consumers find product experiences to be positive, highlighting fast shipping and items arriving in perfect... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and efficiency.... See more

Customer service

Clients share positive opinions on customer service, highlighting helpful and professional representatives... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting rapid shipping times and... See more

Order

Reviewers mention positive feedback about order processes being quick, easy, and supported by helpful staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had an issue right out of the gate with the Zebra printer. I called support and spoke with a technician who spent about an hour helping me get everything sorted out—and taught me a few things along th... See more

Rated 5 out of 5 stars

Story Time! Our dealership just switched over its major software and because our previous system was so old we had to buy a networkable Receipt printer. I found one and ordered it! Quick and easy purc... See more

Rated 5 out of 5 stars

POS Guys always answers the phone, look up your account and bingo ship your goods right away. I have been using POS Guys for oh so many years and they have been there for me through a business change... See more

Rated 5 out of 5 stars

For the first time I experienced a shipping issue that damaged the device I ordered. I initiated the RMA, which was easy & quick. POSGuys took care of me and had a replacement device sent the next d... See more



Company details

  1. Business and IT Consulting Agency
  2. Business to Business Service

Information provided by various external sources

POSGuys.com prides itself on being the best provider of point of sale equipment for businesses of all sizes. Our in house tech support team works closely with our sales team to make sure that when you buy from us you are getting the right piece of equipment or software for your business. Our large selection of hardware and software is available for Windows, Mac, iOS, Android, or other desktop and mobile platform. Call today 1-800-903-6571.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,092)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Service was prompt

The technician responded promptly. Several options were tried but there was a need for a .dll printer driver from the program using the printer. We are still in contact with the store.

August 17, 2026
Rated 5 out of 5 stars

Chadwick was a pro

Chadwick was quick, professional, and efficient. He took the time to answer my further questions even after he had resolved the initial issue.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Everyone was very helpful with the entire experience. I had a couple of special requests that were accommodated quickly. Will definitely be on the short list for future purchases.

July 30, 2026
Rated 1 out of 5 stars

Bought a brand-new zebra zt230 printer…

Bought a brand-new zebra zt230 printer and comes with aftermarket head not original head was found the label on the head says compatible.
I finding since printer was only prints only one side of the label.

May 7, 2026
Unprompted review
POSGuys logo

Reply from POSGuys

Renewed products are tested before being sold and come with a 1-Year Warranty that covers out of the box defects, please contact us regarding warranty replacements.

Rated 5 out of 5 stars

After the initial surprise that the…

After the initial surprise that the base and the stand were to be purchased separately, Kyle was amazing. His customer service skills were wonderful and helpful. I would have been very dissatisfied but Kyle managed to help in a way that took care of the problem quickly.

July 22, 2026
Rated 5 out of 5 stars

I am rating solely based on the…

I am rating solely based on the customer service.

David helped me. Great customer service!

David is patient and helpful.

He assisted me with my concerns and questions surrounding my order's delivery. And he made that process easy and seamless.

Thanks again David!

July 28, 2026
Unprompted review
Rated 5 out of 5 stars

POSGuys has outstanding customer…

POSGuys has outstanding customer service! They were able to find two power supplies for our Cognitive printers, which had been very difficult to locate. I was so excited to receive the email letting me know they had found them and that they were available. Their dedication to helping customers find hard-to-source parts is truly appreciated. I highly recommend POSGuys for their excellent service and commitment to customer satisfaction.

July 7, 2026

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