What started as a research phase for us quickly turned into a firm order once we stepped inside the Utrecht showroom - Emre was amazing in walking with us and exploring different options. The delivery... See more
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5 stars for the full experience from start to finish. The advisor guided me with care and clarity. Every question was answered with patience and focus. I felt welcomed the moment I walked in. I also f... See more
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I’ve been using my Swiss Sense bed and mattress since February 2024, and I can confidently say it’s one of the best purchases I’ve ever made. Over the past year, my sleep quality has improved signific... See more
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Very easy and satisfying purchase experience! Even though the website offers a step by step process of online purchase, it really made a difference for us to show a salesman the list of items we were... See more
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Company details
About Swiss Sense
Written by the company
Met boxsprings, bedden, matrassen en beddengoed biedt Swiss Sense alles op het gebied van lekker slapen. Met de gedachte dat je het lekkerst slaapt op een bed en in een omgeving die jou op het lijf geschreven zijn, kun je bij Swiss Sense zelf je bed samenstellen en eindeloos variëren met de onderdelen van je bed. Zo is Swiss Sense er voor iedereen die op zoek is naar alles voor een fijne nachtrust. For. Every. Body. Bekijk de gehele collectie op swisssense.nl
Swiss Sense Boxsprings & Matrassen
Written by the company
- Kwaliteit en vakmanschap
- Wij garanderen jou de zekerheid van een jarenlange en zorgeloze nachtrust. Daarom ondergaan alle bedden en matrassen uit onze collectie intensieve kwaliteitscontroles in het Swiss Sense Quality Control Center in Uden, Nederland. Dé plek waar meer dan 100 jaar aan innovatie en onderzoek samenkomt in hoogwaardige slaapoplossingen. Zo weten we zeker dat, wanneer je gaat liggen op een bed uit de collectie van Swiss Sense, het jouw beste slaapervaring tot nu toe is.
- Slaapadvies met 100% tevredenheidsgarantie
- Wij bieden je de zekerheid van een goede nachtrust met altijd het beste productadvies. Omdat we daar zo zeker van zijn, mag jij 90 nachten proefslapen. Ben je daarna tóch niet helemaal tevreden? Dan vinden we samen een oplossing die jou geruststelt. Daarnaast bieden we uitgebreide productgaranties zoals 25 jaar garantie op frame- en veerbreuk, zodat jij jarenlang geniet van jouw nieuwe bed of matras. Dat is slapen zonder zorgen.
- Meer dan 100 winkels
- Ben je op zoek naar persoonlijk en deskundig advies? Bezoek één van onze meer dan 100 Swiss Sense winkels in Nederland, België of Duitsland. Onze ervaren slaapadviseurs staan altijd voor je klaar bij het samenstellen van jouw persoonlijk slaapsysteem of het beantwoorden van al je vragen. Ontdek de verschillende stijlen, kom proefliggen en ervaar alle mogelijkheden in comfort.
- Altijd een bed speciaal gemaakt voor jou
- We beloven jou altijd een bed dat jou op het lijf geschreven is. Of je nu jong bent of oud, klein of groot. Of je van klassiek houdt, modern of juist héél romantisch. Omdat geen mens hetzelfde is, stel je alle bedden uit onze collectie helemaal naar wens samen in stijl, comfort en budget.
- Zorgeloze slaapklaar-service
- Als jij zorgt dat de weg naar je slaapkamer vrij is, doen wij de rest. Onze vriendelijke nachtrustbezorgers leveren jouw nieuwe bed gratis en nemen de tijd om het vakkundig te monteren. Verpakkingsmateriaal nemen zij weer mee, zodat jij heerlijk kunt slapen vanaf het moment dat wij je slaapkamer verlaten.
Contact info
Meer dan 100 winkels in Nederland, België en Duitsland, Uden, Netherlands
- 085 068 7777
- contact@swisssense.nl
- swisssense.nl
4.5
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
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SCAMMERS!
SCAMMERS!
Paid €3,000 for an oak bed that became visibly dry and damaged within days. Both store and technician confirmed it was abnormal and promised replacement. SwissSense later refused and closed the case. Complaint now filed with De Geschillencommissie Wonen.
September 17, 2025
Unprompted review
Reply from Swiss Sense
Dear Sir Karaman,
Thank you very much for posting your review.
We regret that you are not satisfied with our service and would like to see what we can do for you.
In order to discuss your experience with you, we requested further contact details via Find Reviewer. Unfortunately, we have not received a response.
If you would still like to contact us, please feel free to send an email to webcare@swisssense.nl.
We look forward to hearing from you.
Kind regards,
Famke from Swiss Sense
Order delayed 5 times and for 16 weeks
Entire order delayed 5 times. to be delivered week 41, now best case week 4. Called 6 times, order can't be changed online, sheets can't be delivered later. They never called back, no compensation, no way to escalate to management, no apology, no proactive communication, just explaining the same story to a different person every day. If you wish to truely experience bad service, buy a bed at Swiss Sense. Never written reviews before, for this case I make an exception.
October 22, 2025
Unprompted review
Reply from Swiss Sense
Geachte heer Hamerling,
Hartelijk dank voor het voor het plaatsen van uw review.
Zojuist hebben wij telefonisch contact gehad en verwijzen wij u graag naar de zojuist gestuurde e-mail.
Mochten er verder nog vragen zijn, willen wij u vragen op de e-mail te reageren.
Met vriendelijke groet,
Linda van Swiss Sense
Most comfortable nights sleep ever!!!!
July 15, 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Milan,
How wonderful to hear!
That sounds like the ultimate in sleeping comfort, which is exactly what we strive for. Enjoy many more relaxing nights in your new bed!
Kind regards,
Lotte from Swiss Sense
Still waiting on a mattress that was…
Still waiting on a mattress that was supposed to be delivered 10 days ago.
Sleeping on the ground while Swiss Sense throws mud at third party delivery company. No focus on customer service. Rather than working on a solution they wait for me to complain before reaching out
October 11, 2025
Unprompted review
Reply from Swiss Sense
Good afternoon,
Thank you for your message. We understand that this is an unpleasant situation and apologize for the inconvenience.
As indicated in the email you received from us, the package is currently with GLS. In order to complete the delivery, it is important that you inform GLS of the address to which the package should be delivered. Once they have this information, they can schedule the delivery.
Kind regards,
Lotte from Swiss Sense
Richard at Amsterdam Johann Cruyff was…
Richard at Amsterdam Johann Cruyff was professional, friendly and knowledgeable. Helped us navigate the many choices by finding out our needs and matching them to the right bed. We are very happy with it
September 14, 2025
Unprompted review
Reply from Swiss Sense
Good afternoon Diane,
What a lovely review, thank you so much!
We’re thrilled to hear that Richard at the shop from Amsterdam was able to help you so well. Guiding our customers to the right choice is exactly what we aim for, and it’s wonderful to know you’re happy with your new bed.
Sleep well and enjoy it!
Kind regards,
Mylène from Swiss Sense
Reply from Swiss Sense
Beste heer of mevrouw,
Hartelijk dank voor de 5 sterren review.
Wat fijn te vernemen dat je tevreden bent over onze service. Leuk dat je bij ons een bestelling hebt geplaatst.
We wensen je heel veel plezier van je aankoop!
Met vriendelijke groet,
Sophie van Swiss Sense
Reply from Swiss Sense
Dear Anastasia,
Thank you so much for your 5-star review!
We’re delighted to hear that you’re happy with your bed. Wishing you many nights of wonderful sleep!
Warm regards, Sophie from Swiss Sense
Excellent customer service
Excellent customer service! High quality product with possibility to customise.
September 26, 2025
Reply from Swiss Sense
Dear Malwina,
Thank you so much for your kind words!
We're delighted to hear that you had an excellent experience with our customer service and that you're enjoying the high-quality, customisable product.
Your satisfaction means a lot to us, and we hope you continue to enjoy your purchase for years to come!
With kind regards,
Sophie from Swiss Sense
Reply from Swiss Sense
Good morning Fatemeh,
We truly appreciate your kind feedback.
It’s wonderful to hear that everything went smoothly. We always aim to provide the best possible service, and it’s rewarding to know that this was reflected in your experience.
Kind regards,
Mylène from Swiss Sense
Purchase of a box spring bed at the location in Alkmaar, NL
We purchased a king size box spring bed at the Swiss Sense location in Alkmaar on our vacation to the Netherlands.
At first we didn't have a clear picture of what bed we would like to purchase. However, we were greatly consulted by the sales clerk Timo, who led us step by step through the process to find out what matters most to me and my partner when it comes to our dream bed.
At last we did purchase our dream bed (and also received a few free accessories - such as pillows and covers - on top of our purchase ;-). Now we are eagerly waiting for the delivery. Even though we purchased at the Dutch location, shipping to Germany (where we live) and installation is free of charge.
September 23, 2025
Reply from Swiss Sense
Good afternoon Marcel,
Thank you so much for your wonderful review!
We're thrilled that you found your dream bed during your visit to our Alkmaar store. It's great to hear that Timo guided you so well through the process. We're also happy you appreciated the extra accessories and free delivery to Germany.
We hope you enjoy your new bed and look forward to welcoming you again!
With kind regards,
Famke from Swiss Sense
It's a good purchase
It's a good purchase, the bed quality is great after 6 months after the purchase. Our rest improved tremendously and we cannot see ourselves sleeping in our old bed anymore.
February 28, 2025
Unprompted review
Reply from Swiss Sense
Good afternoon, Andi,
We are delighted to hear that you are satisfied with the quality of your purchase.
Thank you for your review, and we wish you a pleasant night's sleep!
With kind regards,
Famke from Swiss Sense
They practice exactly what they preach
They practice exactly what they preach, kudus
September 20, 2025
Unprompted review
Reply from Swiss Sense
Goodmorning,
Thank you for your review! We're glad to hear that you find we deliver on our promises.
We want to wish you a very nice day!
With kind regards,
Famke from Swiss Sense
Very good experience with Swiss Sense
Very good experience with Swiss Sense. The delivery dates were respected. The purchase process was smooth and very instructive. I highly recommend them
June 24, 2025
Reply from Swiss Sense
Good morning Zakariaâ,
Thank you very much for sharing your positive experience.
We’re delighted to hear that the delivery met your expectations and that the purchase process was smooth and informative.
Your recommendation means a lot to us!
Kind regards,
Mylène from Swiss Sense
*UPDATE*
*UPDATE*
I’m happy to say that SwissSense responded to my problem with professionalism and quickness.
They made a mistake, and eventho the first person I talked to didn’t help me, soon they realized that it was their mistake and responded inmidiatly after I expressed my bad experience.
Thank you for helping, I will definitely buy again.
September 11, 2025
Unprompted review
Reply from Swiss Sense
Good afternoon,
Thank you so much for your kind words and for giving us the opportunity to make things right.
We're truly sorry for the initial inconvenience, but we're glad to hear that our team was able to respond quickly and professionally once the issue was identified.
Your feedback means a lot to us, and we're happy to know that you're satisfied with the outcome.
We look forward to welcoming you back again soon!
Warm regards,
Linda from Swiss Sense
Horrible experience
Horrible experience. They took almost 3 months in deliver it and when it came they forgot a very important piece of the bed, that actually gives the warranty. They took another week to send the piece and when it came I had to do it myself. I didn’t chose such a “high brand” to have this experience…and the worst, they did not do anything for me, or to make my experience better. I would never recommend this company to anyone. They are not serious and they don’t respond when something is wrong.
September 5, 2025
Reply from Swiss Sense
Dear Lua,
We are sorry to hear that you are not satisfied with our service.
We recently tried to reach you by phone, but unfortunately we were unable to reach you. That is why we sent you an email, which you are welcome to reply to.
Once again, we apologize for the inconvenience.
Kind regards,
Famke from Swiss Sense
Good service
Mariska at the store gave me excellent service and people in the store are nice
September 3, 2025
Reply from Swiss Sense
Goodmorning Robert,
I'm glad to hear that Mariska provided you with excellent service and that the team in the store made you feel welcome.
We really appreciate your feedback and wishing you many more comfortable nights of sleep!
With kind regards,
Famke from Swiss Sense
Very nice and helpful staff
August 31, 2025
Reply from Swiss Sense
Good afternoon,
Thank you for posting your review.
We are pleased to hear that you are satisfied with our staff!
Kind regards,
Demi from Swiss Sense
Goede communicatie over de levering.
September 3, 2025
Reply from Swiss Sense
Goedemiddag Edwin,
Bedankt voor het plaatsen van je review.
Fijn om te vernemen dat alle communicatie naar tevredenheid is gegaan.
Met vriendelijke groet,
Demi van Swiss Sense
GREAT CUSTOMER SERVICE
We experienced a great customer service today in the store (son) with Mr.Bram. He is very friendly, knowledgeable and customer focused. 10/10 points.
August 31, 2025
Unprompted review
Reply from Swiss Sense
Dear Saiprethaa,
Thank you so much for your review!
We are really glad you had such a great experience in the store today with Mr. Bram.
We wish you a good night's sleep!
With kind regards,
Famke from Swiss Sense
The delivery went completely wrong
The delivery went completely wrong. We paid for them to take the old mattress with them, they refused because it was not packaged. The shop was supposed to give us wrapping plastic. We had no idea.
They tried to dissemble the old bed, told us the screws were a different kind, so they left it. The new mattresses were left in the packaging. The new bed bottoms could not fit without legs and told us to buy some and then left.
In the end we called customer service which was amazing btw! We ordered the legs and they would pass by to take the old mattress.
They handed us the bed legs, told us how to assemble, and that was it. Did not take the old mattress again. In the end we took it to a recycling center ourselves.
Just as an FYI, in the end two girls were able to dissemble the bed frame with the “weird” screws while two grown men couldn’t.
August 20, 2025
Unprompted review
Reply from Swiss Sense
Goodmorning Sheila,
Thank you very much for posting your review on Trustpilot.
We regret that you are not satisfied with our service and would like to see what we can do for you.
On 27 August, we requested further information from you, but unfortunately we have not yet received a response.
We would like to get in touch, so please feel free to contact us!
We look forward to hearing from you.
Kind regards,
Demi from Swiss Sense
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