Matt Sleeps Reviews 

It’s a Good mattress. It’s parts are easy to reconfigure. And they have a very helpful customer service.

We had a problem with the DHL delivery and Matts service sorted it out sending us a mattress with PostNL next day delivery

Thank you!

I had a complaint that the website was not descriptive enough of the order, as I ordered bedsheet expecting a full bed. The team was so kind to listen to the request, reach out to me and help me figure out an alternative. They also commited to making the website more clear. Excelent service and highly reccomend them.

The delivery was in the planned times, the product is very good, I haven’t slept so well in a long time!

Before I start, I would like to compliment the customer service team. They are extremely kind, responsive, and genuinely helpful. The support experience has been excellent throughout, and they truly seem like a great team.

However, after using the product for around 9–10 months, I want to share my honest opinion about the mattress itself. I own the Classic 180x200 mattress.

While the mattress is okay overall, in my opinion it does not justify its price point. There are two major issues that significantly affect the sleeping experience:

1. The mattress is split into two separate sections. I understand the purpose behind this design, as it allows each person to customize their own firmness and settings. However, this creates a noticeable gap in the middle of the bed. Unfortunately, you can constantly feel this separation while sleeping. Customer support did provide us with an additional 1 cm foam layer to help solve the issue, but it did not make a meaningful difference. Eventually, we simply accepted that the gap would always be noticeable.

2. Because the mattress contains many different layers, they tend to shift over time with regular sleep movement. After a while, the layers no longer stay properly aligned, and you can clearly feel this while lying down. Sometimes you feel the unevenness near your feet, other times along the edges, but either way it becomes quite uncomfortable and frustrating. We contacted customer support about this as well, and they suggested removing the fabric around the layers to increase friction and prevent movement. Unfortunately, even after trying that solution, the problem persisted. We now have to regularly reopen the mattress and realign the layers ourselves, which is both inconvenient and annoying, and it really affects the sleep quality

For these reasons, I personally would not recommend the MattSleeps product. The customer service is excellent, but the product itself does not feel worth nearly €1,000. Looking back, if I had the choice again, I would not purchase it.

I am absolutely done with this company!
We ordered a new bed, mattress and the works because we read many great reviews!
After endless emails and contact, 3 months later and our bed finally arrived.

We decide to put it together at the weekend when we have time, and it turns out they delivered the wrong size wood for our mattresses. Also, the bed doesn’t fit together as they haven’t cut the metal properly.
Call them on a Saturday? Nope, closed on weekends! Talk to a useless chatbot? Yes, useless!
‘Patiently’ awaiting to hear from them and not looking forward to sleeping on the floor for the next few nights!

Amazing experience with the customer support from MattSleeps! I needed help because of an order delay and the warranty of my other products. But after a really helpful conversation we found a good solution 💪🏼

Great mattresses, finally a company with the option for double mattress these days. Simple and clear, two options, no fuss. They delivered the wrong size though and it took a long while to bring the right one. Anouk from the company stayed in touch and asked us for updates on how the mattress is, very personal approach!

Used to be very happy with my 1,5 person mattress, but the 2 person mattress is a disaster. First of all it's impossible to lift properly, which has been a hassle due to having received 2x a faulty length by now. Apparently there's only one person who can help me and he's been very vague over the course of months and kept giving me vague instructions. I'm gonna give it one last shot but as it looks now they've lost a formerly happy client for life.

Edit: The reply is quite funny, leaving out loads of unnecessarily complicated emails with their team. A little bit of gaslighting on their side now doesn't change what happened before. It's a pity, because their mattresses are of good quality overall.

I made an order 333388. It was mentioned that it takes 1-3 days to deliver it. After couple days I got an email with tracking code where mentioned that the order is ready to be picked up. However one week later - nothing. I reached support and they told me that the order is not in there warehouse yet. Just say this or next week it will be delivered. They don't care at all.

Waarom een goede ervaring
een heerlijk matras dat aanpasbasbaar is is echt top supersnelle levering goede communicatie

After losing a part of my bed during a move, I contacted customer service to ask if anything could be done. Within just a few days, a replacement part was delivered free of charge. It only took one email, and the response was incredibly friendly and helpful. Amazing service from start to finish!

Customer service is there to assist you until you have purchased the product. After purchase - their customer support is non existent and shows 0 initiative.

In my case, the delivery guys scratched my newly painted walls (Sigma paint, painted 3 days prior) with those blue MattSleeps boxes.
I immediately call MS and they tell me to write them an email with proof/pictures.

After two weeks(!!), and multiple calls asking for a status-update, they finally came back to me to surprise me they couldn’t do anything about the people scratching my walls - and that I need to contact the delivery company MYSELF. Imagine the support and reliability they offer to their customers!
They simply put the customer to handle their business and solve their issues on their own. I completely gave up on this company.
P.S., I did write an email to that company - which they NEVER responded to.

All in all, the company is such a let down. €2600 bed = non existent customer service.
Ended up with 6 blue scratches on the walls painted 3 days prior. Had to buy Sigma paint and redo the paint. All at my own costs!! Ending up with a €3000 bed!
While MattSleeps offers 0 understanding and provides no solution.
Never again.

Overprices accessories. Misleading discounts. Uncomfortable mattress that only works with an old mattress underneath or their box spring, it doesn't work with a normal Ikea bed because you can feel the slats of the bed. It's slightly too large for all fitted sheets, so you have to buy their overpriced stuff. The hard version is super uncomfortable at 140x200 because it's always divided, so you can feel the hole in the middle of your mattress. The softest version is not all that soft.

EDIT: as mentioned, terrible customer service that tells you what you feel and what you can't feel with their bad mattress. It's super uncomfortable put directly on bed's wooden springy slats (the pricier ikea slats), ergo I put their mattress onto an old mattress that's about 18cm and only then the whole thing works but is mighty inconvenient. If I knew their customer service was so defensive, I would have continued on to return the mattress.

Clear website to order, good quality mattress.

Easy to adjust the firmness on your own. Quick delivery.

I really like the mattress — I've been sleeping much better since I started using it. However, when it was delivered, it had a very strong smell that reminded me somewhat of cannabis. It's now been over a month, and the smell is still noticeable. I'm wondering if this could be related to a specific chemical treatment or material used in the mattress. I'd appreciate any information you can provide about this. What materials and treatments are used in the mattress?

Do they use CertiPUR-US® certified foam (which limits VOCs)?

Was any fragrance or additive included?

I can simply say I buy items without a second thought, the quality I get is perfect, and it's unmatched!