Swiss Sense Reviews 

Wonderful mattress, perfect service

Mariska was helpful and great.

Hans was a great salesman! He sold us a good deal and helped us find the perfect matress and explain everything clearly to us

I purchased one of their most expensive luxury pillows, expecting much better quality and comfort. Unfortunately, it was not comfortable at all and actually caused me more neck pain and headaches than my inexpensive pillow.

I was also very disappointed with the customer service. The salesperson was unhelpful and inflexible, and they were unwilling to acknowledge any problem with the product. Their return policy is extremely restrictive, especially for an expensive pillow that you cannot properly evaluate without sleeping on it.

Overall, I am very disappointed with both the pillow and the service, and I would not recommend purchasing a pillow here.

The women at the store were very helpful and guided us throughout.

All perfect! Good customer service

Dear I bought a reasonably expensive box spring at Swiss Sense everything was ok until I had to have lower legs installed because my entry costs were too high after first asking for the price in my store I had to pay double when placing the installers had not placed my box spring nicely against the wall there was a clearance of 7 cm on the right. The electrical wires are dangerously behind after having emailed 9 times I have not yet answered I have my money back one yet Just keep me on the line my payment was correct from me no mistake I recommend Swiss Sense to anyone With kind and helpful greetings Wilfried

Our seller, Pim was super knowledgeable, friendly, and helpful. Helped us make the right decision with no pressure.

Very disappointing aftercare after a damaged and incomplete installation.

I ordered a bed frame and mattress from Swiss Sense. The bed was delivered and installed on 22 May 2026, but the installation was incomplete and several issues remained, including incorrect screws, missing parts, and visible damage.

A service visit on 1 June 2026 did not properly resolve the complaint, and the technicians appeared to be unaware of most of the issues I had already reported. After I followed up again, Swiss Sense mainly focused on another service visit for installation issues and mentioned that replacement parts could take approximately 14 to 16 weeks. When I explained that this did not address the full complaint and that such a delay was not acceptable, I did not receive a proper response to those points.

I also visited the store on 6 June and was promised a call on 8 June to resolve the matter, but that call never came. Only after sending a formal notice did I receive a more substantive response.

For an expensive bed purchase, the installation quality and aftercare have been very disappointing.

Update: unfortunately the situation has still not been resolved.

After my formal complaint, Swiss Sense stated that they wanted to arrange a properly prepared inspection and that the technicians would be informed of the case. However, during the next visit the technicians again appeared to be prepared mainly for installation issues, not the full damage complaint.

The technicians themselves were helpful and indicated that substantial parts of the bed would need to be replaced. I did not accept partial installation fixes, because the issue is not just installation — it is damage and defective/incomplete installation.

Since that visit, I have still not received a concrete written solution, replacement plan, timeline, or refund/collection proposal. I also gave Swiss Sense a deadline to respond, and as of 17:00 today I have not received a proper response.

This continues to be extremely disappointing. The main issue is no longer just that mistakes happened during installation, but that the complaint handling has been slow, poorly coordinated, and incomplete.

Update: the situation is still unresolved.

Swiss Sense responded publicly to this Trustpilot review saying that they were sorry the issue was not resolved on 17 June, that they would discuss it internally, and that they would look into a possible solution.

However, a public reply is not the same as a concrete solution. I have still not received a direct written assessment, replacement plan, timeline, or refund/collection proposal.

The bed is still not in a usable/sleepable condition. Because the unresolved Swiss Sense bed is occupying my bedroom, I cannot reasonably set up a normal alternative sleeping arrangement there. During the current heat, the bedroom is also the only practical room where I can properly use my portable air conditioner. As a result, I am now sleeping on the floor while waiting for Swiss Sense to provide a concrete solution.

After the missed deadline and continued lack of a concrete solution, I have now sent Swiss Sense written notice that I am dissolving the purchase agreement and requesting collection/removal of the delivered items and a full refund.

This is no longer just about the original installation mistakes. The continued lack of a concrete solution is causing serious practical inconvenience, and the complaint handling remains slow, unclear, and incomplete.

I still hope Swiss Sense resolves this directly and promptly, without the need for further escalation.

Nakomen beloftes, goede communicatie en bovenal fantastisch bed.

Great service and support to make the best decision!

swiss sense venlo, great help, snel delivery!

We had a great experience at Swiss Sense, and we want to specifically highlight Ruben for his outstanding service. From the moment we arrived, he was incredibly helpful, kind, and patient. He took the time to understand exactly what we were looking for, answered all of our questions thoroughly, and never made us feel rushed or pressured.

Ruben’s approach made all the difference—his professionalism and genuine care turned what could have been just a casual visit into a confident purchase. Thanks to his guidance and attention, we found exactly what we needed.

He is a real asset to the store, and we truly appreciate his excellent service!

Amazing service and learnt so much

Purchased not cheap swiss-sense bed and matrassen. After 16weeks wait time, the bed came with one board being in different color. Submitted a claim and since then I geard nothing, no email, no response, no apology. When I try to call customer service and asked what can they do, I was told that they will order new piece maybe in a week, after some manager approval and that it will take 14-16 weeks. All that, while not a sjngle “sorry”. I was told that it is what it is. At this moment I will try to go to store and try to return the order, and order somewhere where the customer service is not a service from hell. So much support when you pay 4k for a bed. Avoid

We bought two mattresses, Aeromax Polaris and Aeromax Avanti, 3.5 years ago. For the past year, we've had a terrible smell in the bedroom that I think has caused me to develop an allergy. Because of the smell, we moved the mattresses to the living room to sleep there, but guess what... our living room started to smell too. I checked the mattresses very well and discovered round rusty circles on top, which is rust coming from the metals inside. We tried to call Swiss Sense but couldn't reach them, so we gave up and threw them out of the house. They are now waiting to go to the garbage. We will never buy things from this brand again. We also have pictures but could not upload them in the review.

We recently visited this shop and had a truly pleasant experience. The staff member, Dhanicha, was incredibly friendly, kind, and welcoming. She guided us very nicely, explaining everything with patience and care, which made our visit even more enjoyable.
As soon as we entered the shop, we found the perfect head cushion for our bed. It was exactly what we were looking for, and we decided to purchase it right away. The best part was their amazing offer buy one, get one free so we ended up getting two cushions for the price of one, which was fantastic.
If you are looking for good quality cushions, beds, or related items like covers, I would highly recommend visiting this shop in Leiderdorp . Thank you very much, Dhanicha, for your excellent service!
Rohini ♥️

Both the sales process and after-sales service were confusing and unhelpful. I contacted customer service several times—even to order extra parts for the bed—but received no clear replies or guidance. Different employees gave contradictory information, leaving me unable to use the bed I purchased.

To make matters worse, one employee was rude and unprofessional, adding to the frustration. Overall, both the sales advice and after-sales service were completely unsatisfactory. Avoid Swiss Sense at all if you value your money, time, and personal dignity.