I ordered something in error and Lionel in customer services showed exceptional customer service skills in his dealing with me. He sorted everything to my complete satisfaction. This made me want to o... See more
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What made my experience great? Lionel, 5 diamond star customer service man, that's who. He is the one every customer needs. I used to train folks in customer care and this role is so crucial - it is t... See more
Company replied
The quality is amazing and was very easy to install thanks to the very clear instructions provided. I will derinately come back to buy again when needed and will highly recomend your shop to my... See more
Company replied
I was told a delivery would be between 2-7 Feb I have 4 chickens living outside waiting. The chicken house has been sitting in transit since 31st. 8 days not moving and customer service won’t help!... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Home Goods Store
- Outdoor Furniture Store
- Outdoor Sports Store
Written by the company
Descubre sweeek, la nueva marca de moda para amueblar tu casa y sus espacios exteriores durante todo el año. Tanto si tienes un apartamento de 15 m2 como si estás reformando un edificio antiguo, tenemos los productos que necesitas para sentirte como en casa. Ya sea un sofá, un cortacésped, una mesa de jardín, una cama elástica o una lámpara de salón, nuestro equipo está siempre a la búsqueda de oferta perfecta que dará envidia a tus vecinos. Sweeek es para todos aquellos a los que les gusta amueblar, renovar, estilizar, modernizar, arreglar y sin gastar un dineral. sweeek, have a sweet week.
sweeek.
Written by the company
- Have a sweet week
- En sweeek, NOS IMPORTA LO QUE PIENSAS. Estamos aquí para escucharte y hacer que tu experiencia sea genial. Tú eres nuestra prioridad número uno. ¡Siempre estamos aquí para ayudarte y para seguir mejorando!
Contact info
Barcelona, Spain
- 931 993 006
- contacto@sweeek.es
- sweeek.es
3.8
Great
12K reviews
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Five Stars from me given to Pedro G.!!
From disappointment to contentment literally in a matter of days! Please provide our sincerest gratitude to Customer Support Agent Pedro G.! He was prompt with his correspondence and empathetic with our situation. I communicated my concerns and he was able to provide us with a comparable solution which allowed us to be completely satisfied. All correspondence between us was explained in great detail, and he insisted on ensuring our incident would be rectified favorably! He was extremely professional, courteous, and also provided a time frame of our final resolution. Additionally, Pedro followed up with instructions about the Courier Service by providing the company's name along with their arrival date. His patience, pleasant demeanor, and impeccable customer service, is why we will continue to conduct business with Sweeek!
September 6, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
LIONEL is 5 star customer care champion
What made my experience great? Lionel, 5 diamond star customer service man, that's who. He is the one every customer needs. I used to train folks in customer care and this role is so crucial - it is the public face of any company, and nore often than not, dealing with problems. When a company has someone like Lionel, he turns what is a problem, which could spell disaster for a company's reputation, completely around into a wonderful 5 star experience and makes the customer love the service and want to come back. Despite the couriers just delaying and not doing their job, extending delivery by several days, Lionel was exemplary. He responded with lightening speed, clearly understood the way I, as the customer was feeling about the frustration of the situation and kept going at it until we got a result. I hope Sweeek give him a good annual bonus. He is doing a fantastic job. I can see from other reviews I am not the only one saying this too. Bravo Lionel! And thank you.
September 2, 2026
Unprompted review
Reply from sweeek España
Thank you so much for taking the time to share such a glowing and detailed review! ☀️
We couldn't agree more with your words—customer service is truly the heart of any company, and having team members who handle challenges with empathy, speed, and dedication makes all the difference. We are thrilled to hear how Lionel stepped in, managed the courier delay seamlessly, and turned a frustrating situation into a 5-star experience for you!
Rest assured, your message has been sent directly to the manager in charge of salaries (wink, wink! 😉) as well as to Lionel himself, whose day was completely made by your generous feedback.
Thank you for your trust in Sweeek, and we look forward to welcoming you back soon! Warm regards from the whole team. 🌿
Easy to use ordering was simple enough…
Easy to use ordering was simple enough even though we ordered in Spain delivery was on time. Lovely products.
August 21, 2026
Reply from sweeek España
Thank you so much for your feedback! ☀️
We are delighted to hear that you found our ordering process simple and that your delivery arrived right on time here in Spain. Knowing that you love your new products makes all our effort worthwhile.
Thank you for choosing Sweeek, see you soon! Warm regards from the whole team. 🌿
Lionel in Customer Services is Amazing!!!!
I ordered something in error and Lionel in customer services showed exceptional customer service skills in his dealing with me. He sorted everything to my complete satisfaction. This made me want to order from Sweek again and my second order was without problem. Thank you so much Lionel!!!
August 28, 2026
Unprompted review
Reply from sweeek España
Thank you so much for this wonderful feedback! ☀️
We are absolutely thrilled to hear how helpful Lionel was in resolving your initial order and ensuring a completely smooth experience. Providing attentive and effective support is our top priority, and we will be sure to pass your kind words directly to Lionel—it will make his day!
We truly appreciate your trust in Sweeek and look forward to serving you again soon. Warm regards from the entire team! 🌿
Reply from sweeek España
Thank you so much for your feedback! ☀️
We are absolutely thrilled to hear that you love your purchase! Knowing that our products bring joy to your home is the greatest reward for our team.
We truly appreciate your trust in Sweeek and hope you enjoy it to the fullest. Warm regards from all of us! 🌿
This is an update on a previous review
This is an update on a previous review. Although the delivery service still suffers from poor communication - after the initial "dispatched" notification, there was no update on the tracking for 3+ days, and the next thing we had was a "delivery in 15 mins" phone call! However, what I really want to highlight is the time, energy and work the Customer Service Dept, and especially Thomas & Natalia, put into finding creative solutions to a thorny problem we had with a previous delivery. Their openness, professionalism and attentiveness exemplified the notion of "Customer Service" in an era when impersonalised & inadequate responses are the norm. Well done to you both, and thank you again!
August 25, 2026
Unprompted review
Reply from sweeek España
Thank you so much for updating your review! ☀️
We are thrilled to hear that Thomas and Natalia provided such attentive and dedicated support to resolve your issue. We will certainly pass along your generous compliments to both of them! We also take note of your feedback regarding the delivery tracking updates so we can keep improving with our logistics partners.
Thank you again for your patience and trust. Warm regards from the Sweeek team! 🌿
The quality is amazing and was very…
The quality is amazing and was very easy to install thanks to the very clear instructions provided.
I will derinately come back to buy again when needed and will highly recomend your shop to my friends and family.
Thank u for your professionalism.
August 14, 2026
Reply from sweeek España
Thank you so much for your fantastic review! ☀️
We are truly delighted to hear that you are amazed by the quality of your purchase and that the clear instructions made the setup so easy for you. Knowing that you would buy from us again and recommend Sweeek to your friends and family is the greatest reward for our entire team.
We sincerely appreciate your trust and kind words about our professionalism.
Best regards, and we look forward to serving you again soon! 🌿
I had to return the chairs we bought as…
I had to return the chairs we bought as its design was not good. I am rating it with 4 starts as the service given by Pedro for the return was very good.
August 17, 2026
Unprompted review
Reply from sweeek España
Thank you for taking the time to share your feedback! ☀️
While we are sorry to hear that the chairs didn't meet your design expectations, we are delighted that Pedro provided you with excellent service during the return process. We'll be sure to pass along your kind words to him!
Thank you for your 4-star review, and we hope to welcome you back again soon.
Best regards,
Very fast delivery & the loungers are…
Very fast delivery & the loungers are very easy to put together. Great price!
August 11, 2026
Reply from sweeek España
Thank you so much for your great review! ☀️
We are thrilled to hear that you experienced super fast delivery and that your new loungers were so easy to assemble! Getting top quality and great ease at a fantastic price is exactly what we aim for.
Thank you truly for your trust, and we hope you enjoy your new loungers to the fullest! See you again soon for your next purchases! 🌿
Reply from sweeek España
Thank you so much for your review! ☀️
We are delighted to hear that the item and the delivery met your expectations and were exactly as described. Knowing that you had a great experience and recommend us means a lot to our team!
Thank you for your trust, and we hope to accompany you again in your future purchases! 🌿
I ordered something over a week ago and…
I ordered something over a week ago and haven't had any news of when it will be delivered. No news on email or text.
August 11, 2026
Unprompted review
Reply from sweeek España
Thank you for reaching out to us.
Based on the details provided in your review, it appears that you purchased our item through a marketplace (most likely Maisons du Monde ES). Please note that Sweeek does not have direct access to your contact details, such as your email or phone number, as the marketplace restricts this information due to data protection policies and manages direct communication through their platform.
We kindly ask you to log into your customer account on Maisons du Monde and select the "Contact seller" option. From there, our team will be able to access your order details, update you on your shipment status, and answer any questions you may have.
Sincerely,
All good
All good. Our first order was very late but with the help of customer Service it was delivered. Our second order arrived on time. But there was no pre- call from the courier so we were not in the country when they came to deliver it. They did leave it carefully over the fence in the front garden. The order was great but the service from the courier could be improved.
August 7, 2026
Reply from sweeek España
Thank you for taking the time to leave a detailed review.
We are glad to know that you are satisfied with the quality of your orders and that our customer service team was able to assist you effectively during your first purchase. However, we take note of your experience regarding the courier's delivery notification on the second shipment. Your feedback is very valuable to us, and we will work with our transport providers to ensure better delivery coordination in the future.
Thank you for choosing us.
Paid for Express Delivery, Received Nothing
I ordered 4 large cabinets and paid extra for 24–48 hour express delivery. The promised delivery date was 3–4 August. GLS then changed it to 5 August, which was already disappointing, but I accepted it.
On 5 August, I stayed home all day waiting for the delivery. Nobody came. In the evening I suddenly received a notification claiming my address was incorrect. That is simply false. The address is correct, the residence name was included, and deliveries have been made here before.
Instead of delivering my order, GLS sent it to a collection point more than one hour away. This is completely unacceptable for four large cabinets. The next day I had to rent a car and drive there myself. When I arrived, the collection point was closed. The online opening hours stated it was open until 7:00 PM, but in reality there was a handwritten sign saying it had closed much earlier.
I contacted Sweeek several times, but received no response at all. Where is the customer service? What kind of company expects customers to pay extra for express delivery of large furniture and then solve the delivery problem themselves?
I paid for home delivery, not to spend my own time, money, and effort collecting heavy furniture over an hour away.
This entire experience has been unacceptable from start to finish. I expect a full refund of the delivery charges and appropriate compensation for the inconvenience and additional costs I have incurred.
I cannot recommend Sweeek or GLS based on this experience.
August 6, 2026
Unprompted review
Reply from sweeek España
Thank you for taking the time to write to us and for sharing the details of your experience.
We sincerely apologize for the serious issues with the express delivery service through GLS, the failed delivery attempt at your home, and all the inconvenience caused. We fully understand your frustration.
We would like to inform you that we will immediately investigate your file internally regarding both the transport issue and your communications sent to our customer service team, and we will contact you as soon as possible to provide a proper solution.
Sincerely,
I ordered and paid for 2 sun umbrellas
I ordered and paid for 2 sun umbrellas
I only received one from SEUR a week ago.
Where is my second sun umbrella?
August 4, 2026
Reply from sweeek España
Thank you for taking the time to write to us.
We sincerely apologize for the inconvenience caused by the partial delivery of your order. Please get in touch with us through our contact form (https://sav.walibuy.com/hc/es/requests/new) with your order details. We will be more than happy to investigate immediately with the transport company regarding your second sun umbrella and keep you updated every step of the way until it is resolved.
Sincerely,
I have had a little problem with an…
I have had a little problem with an order but it was quickly resolved. I Shall use them again.
July 27, 2026
Reply from sweeek España
Thank you so much for your review! 😊
We are delighted to hear that, even though there was a small hiccup with your order, our team was able to sort it out quickly for you. Knowing that you'd happily shop with us again is the best compliment we could ask for!
Thanks for your trust and patience, and we look forward to welcoming you back soon!
Superb highly recommend
Superb, fast delivery on time, quality item, very impressed, we ordered a pergola easy to put together. I will be recommending this company to all my friends
July 27, 2026
Unprompted review
Reply from sweeek España
Thank you so much for this amazing review! 😊
We are absolutely thrilled to hear how impressed you are with your new pergola! Knowing that the delivery was right on time, the quality met your expectations, and assembly was smooth and easy means the world to us.
Thank you for choosing us and for recommending us to your friends—that is the highest compliment we could receive! Enjoy your outdoor space!
Reply from sweeek España
Hi there! We sincerely apologize for the delay and for any inconvenience caused by the wait over these past 3 weeks.
We have checked your order status and we are happy to inform you that your package is out for delivery today. If for any reason you do not receive it by the end of the day, please do not hesitate to contact us immediately so we can look into it and assist you right away.
We remain at your full disposal and will be closely following up on your delivery. Warm regards from the whole Sweeek team!
Top service top product
June 9, 2026
Reply from sweeek España
Thank you very much for sharing your feedback! 😊
We are glad to hear that both our service and the product met your expectations. We work hard every day to maintain this standard and ensure an excellent experience for our customers.
Enjoy your purchase and see you next time!
Reply from sweeek España
Hi there! Thank you so much for your wonderful review. We are absolutely thrilled to hear that both the delivery and your new product are fantastic! We work hard to ensure a smooth experience from click to delivery, and feedback like yours makes it all worthwhile.
Enjoy your purchase and have a sweet week! ☀️
Sweeek uses an appalling courier and provides no support
**Order not delivered, no support, and an important weekend ruined**
My order was supposed to be delivered between **2 July and 9 July**. Today is **11 July**, and I still have not received anything.
According to the tracking information, the package arrived in Alicante four days ago. For the past three days, the courier’s chatbot, nor WhatsApp no by phone has even shown it as delivered, although nothing was delivered to me. Not possible to reach anyone.
What makes this even worse is that Sweeek chose to ship my order with **Ontime**, a courier company with thousands of overwhelmingly negative and mostly one-star reviews. The complaints describe exactly the same problems: parcels not being delivered, incorrect delivery statuses and customers being unable to reach anyone.
Neither Ontime nor Sweeek’s customer support is responding. As the seller, Sweeek is responsible for choosing a reliable delivery partner and for helping customers when a shipment goes missing. Instead, I have been completely abandoned by both companies.
I cannot say whether the product quality is good or bad because the package may perhaps arrive at some point. What I can judge is the terrible delivery service, the complete lack of communication and the fact that nobody takes responsibility.
Thank you for ruining one of the most important weekends for me with this unacceptable service. Based on this experience, I cannot recommend ordering from Sweeek.
July 9, 2026
Reply from sweeek España
Lamentamos sinceramente el retraso en la entrega de su pedido por parte de la agencia de transportes y entendemos la frustración que esto le ha causado de cara a sus planes del fin de semana. No obstante, deseamos aclarar que en ningún momento ha quedado desatendido: recibimos su mensaje el jueves 9 de julio y le respondimos ese mismo día, iniciando de inmediato la reclamación correspondiente.
En este momento, seguimos a la espera de una respuesta definitiva por parte de la empresa de transporte para localizar el bulto y agilizar la entrega a la mayor brevedad posible. Mantendremos el contacto con usted de forma privada en cuanto dispongamos de la actualización.
Un cordial saludo, el equipo de sweeek
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