An actual human-being answered the phone. She was very patient and helpful which was good because I have hearing problems. I requested a hard copy of the documents and as promised they have arrived. S... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been insuring my two scooters, one 6mph and the other an auto foldup, with Surewise for a couple of years now. I have found them reliable, helpful and informative about using mobility scoo... See more
Company replied
I am extremely happy with the carers insurance quotation. I found it very easy to get my quote from Surewise unlike other competitors I tried, every step is straightforward and easy to understand. I h... See more
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Well what a great experience again. Renewal cost the same as last year. Advised of renewal with plenty of notice & successfully completed on the due date with new policy details sent. Would definitely... See more
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Company details
- Insurance Agency
- Disability Insurance Company
- Home Insurance Agency
- Insurance Broker
- Mobility Insurance Company
- Storage Insurance Company
About Surewise
Written by the company
Surewise is a leading specialist insurance intermediary providing mobility scooter insurance, carers insurance, storage insurance, home insurance and other insurance products to customers across the UK.
Surewise was first launched in April 2014 with one key aim: to provide insurance products that allow people to live life confidently.
In the 10 years since launching, our team has grown to over 20 dedicated staff members, based in our office set within the beautiful countryside of Hadleigh, Essex. We’re proud to say that our local team is all united by a passion to build trust, care, and fairness within the insurance sector.
Collectively, the Surewise directors have over 40 years of experience in the UK insurance sector - enabling us to have vital insights into how to provide our customers with the best prices, products, and services.
We want our insurance products to be affordable, high quality, and ultimately to help people to live life confidently every day.
Why Choose Surewise?
Written by the company
- Great Value Carers Insurance
- We offer Carer Insurance and Personal Assistant Insurance whether you are an employed carer, an employer of carers, receive direct payments or you are a self-employed carer. Prices start from £4.92 a month. We believe that it’s important for Carers and their employers to consider specialist Carers Insurance to protect themselves against risks they face in the workplace and provide policies that are underwritten by SAGIC, The Salvation Army General Insurance Corporation.
- 99% of Customers Save on Storage Insurance
- Our Storage Insurance provides protection against things like fire, theft, mould & much more, allowing you to rest assured that the contents of your storage unit are always covered. Self Storage Insurance is compulsory at most storage facilities, as a result, many storage providers offer insurance which people take as an easy option but these Storage Insurance Policies are typically much more expensive. Our customers save on average 3 times what the storage unit charges, frequently, much more!
- Great Value Mobility Scooter Cover
- Get your mobility scooter covered for just £38/year or £3.80/month For a low Premium, our Mobility Scooter policy offers comprehensive cover including; Theft, Loss, Damage, Third Party Liability, Hospital benefit and more - all from £38 for the whole year with no Excess.
- Home insurance tailored to our customers
- Our home insurance policies are designed to protect Homeowners, Landlords and Occupants from the costs of unpredictable events that come with owning and/or occupying a property. We split our policies into two sections: buildings insurance and contents insurance, this means that we can tailor our policies to our customer’s needs. We work with our underwriters, SAGIC, to produce policies that offer great cover at affordable prices as our customers are our priority.
14 day money back guarantee
Not happy with your policy? No problem with our money back guarantee
If, having examined your policy documentation, you decide the insurance does not meet your needs, you can cancel the insurance within 14 days from the date you receive the policy documentation, and we will refund the premium provided you have not made a claim.
Contact info
Unit 3, Hadleigh Park Business Park, Chapel Lane, Benfleet, Essex, SS7 2PP, Benfleet, United Kingdom
- 01268 200020
- customerservices@surewise.com
- surewise.com
4.8
Excellent
15K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very easy to follow the questions and…
Very easy to follow the questions and not time consuming the policy price for what you get was excellent
July 22, 2026
Reply from Surewise
Dear Angela,
Thank you for taking the time to share your feedback!
We’re delighted to hear your positive feedback about our prices. We strive to offer great value, and it’s fantastic to know that you’re happy with what we provide.
If you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Andy,
Thank you for taking the time to leave us a 5 star review!
We are dedicated to providing excellent service, and we're thrilled to hear that we met your expectations.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Insuranve application made easy
Having gone through the usual search on line I plumped for Sure wise as they seem to offer just what I wanted at just the right price. Online application was simple enough and swift. I just hope I don't need to require their services.
July 21, 2026
Although this was a renewal of a a…
Although this was a renewal of a a existing policy it all went very smoothly
July 18, 2026
Reply from Surewise
Dear John,
Thank you for leaving us a 5 star review!
We are thrilled to hear your experience with us went smoothly.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Website easy to use
Website easy to use, clear and accessible. I like that it is international.
July 20, 2026
Reply from Surewise
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy and accessible.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear Michael,
Thank you for leaving us a 5 star review!
We are thrilled to hear you had a great experience and we appreciate your positive feedback on our prices.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
The customer service was excellent when…
The customer service was excellent when telephoned them about insurance for my scooter,the lady was very helpful,explained every detail and answered all my questions,she was also very polite.
July 21, 2026
Reply from Surewise
Dear Derek,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Easy to obtain insurance
Easy to obtain insurance, very straightforward, let’s hope if I ever need to claim it will be just as easy.
July 20, 2026
Reply from Surewise
Dear Terry,
Thank you for leaving us a 5 star review!
We are thrilled to hear that your experience with us was very easy and straightforward.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
company offer what I was looking for
company offer what I was looking for. site simple to navigate and see what your looking for, once you find what your after its a couple of clicks and your there, its really that simple every thing is clear and there for you to see.
July 20, 2026
Reply from Surewise
Dear Tony,
Thank you for taking the time to leave us a review!
We’re so glad you found our website easy to navigate and we are pleased that we can offer exactly what your looking for.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
great web site easy to navigate…
great web site easy to navigate contacting them is easy with a good service excellent price
July 20, 2026
Reply from Surewise
Dear William,
Thank you for taking the time to leave us a review.
We’re so glad you found our website easy to navigate and appreciate your positive feedback on our prices!
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Having been with Surewise for 3yrs
Having been with Surewise for 3yrs, No problems, No fuss , easy renewal ,just relax another year sorted.
July 21, 2026
Reply from Surewise
Dear Brian,
Thank you for sharing your feedback with us!
We truly appreciate your continued loyalty over the years, and we're thrilled to know you've had a positive experience with our services.
If there's anything else we can assist you with, please feel free to reach out anytime.
Kind regards,
Cherry,
Surewise
I started filling form in on line but…
I started filling form in on line but wasn't sure so rang up the lady I spoke to was extremely helpful went through everything with me slowly so I understood very polite would definitely recommend your company to anyone
July 21, 2026
Reply from Surewise
Dear Anthony,
Thank you for taking the time to leave us a 5 star review!
We're delighted to hear that you had a positive experience speaking with our customer service team and that they were able to provide helpful assistance.
Please don't hesitate to contact us if you require any assistance in the future.
Kind regards,
Cherry
Surewise
Reply from Surewise
Dear David,
Thank you for taking the time to leave us a 5 star review!
We're thrilled to hear that online quote process was simple and that you received your quote promptly.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Policy Renewal
I have had a good response to a couple of requests and at this time it is the renewal of my policy.
I look forward to an ongoing association without difficulty
Trevor A Panther
July 20, 2026
Reply from Surewise
Dear Trevor,
Thank you for the 5 star review.
We're so pleased to hear you've chosen to renew with us as we've worked hard to ensure we're providing affordable, competitive products!
If you require any assistance in the future please feel free to contact us.
Kind regards,
Cherry
Surewise
Excellent service ty.
July 17, 2026
Reply from Surewise
Dear Mark,
Thank you for leaving us a 5 star review!
We are thrilled to hear you are pleased with our services.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Excellent prices and the website was…
Excellent prices and the website was easy to navigate.
July 17, 2026
Reply from Surewise
Dear Kath,
Thank you for taking the time to leave us a review!
We are happy to hear that everything went smoothly for you and appreciate the positive feedback on our prices.
Please don't hesitate to get in touch if you require any further assistance.
Kind regards,
Cherry
Surewise
Very easy to deal with !
Very easy to deal with !
Exerlent webb site, query answered my question in no time at all.
Their Premiums for mobility scooters are very reasonable.
July 20, 2026
Reply from Surewise
Dear David,
Thank you for leaving us a 5 star review!
We’re delighted to hear that you’re happy with the service you received.
Should you need any further assistance, please don’t hesitate to reach out.
Kind regards,
Cherry
Surewise
Excellent service
I found the site easy to use and understand. I did experience some difficulties when I tried to pay. It took a few attempts, but it did go through.
Had an immediate email with my policy.
Also had a phone call the following morning as you had seen I had been having a problem.
July 20, 2026
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