The service, the staff and the price. When l rang to renew my quote l asked as most people do why it had gone up this year. The gentleman said to me and would look into it and call me back which he di... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arran and a lovely lady in CS, Jamie in Sales. All listened and were so understanding to my needs, which have changed health wise and driver wise. Jamie bent over backwards to review my partner's qu... See more
Company replied
Straightforward process to get a quote for a used kit car with limited history. Substantially cheaper than Footman James with new policy better aligned to low mileage requirements. Helpful staff. Reco... See more
Company replied
I've been with Lancaster Insurance for many years; currently, I have two classic cars insured with them. The policy cost is very competitive, and the customer service is brilliant and very helpful. H... See more
Company replied
Company details
Written by the company
Lancaster Insurance Services have been experts in arranging classic and specialist motor policies since 1984. Get a competitive quote today.
Contact info
Lancaster House, Meadow Lane, PE27 4ZB, Saint Ives, United Kingdom
- 01480484826
- customerservice@lancasterinsurance.co.uk
- www.lancasterinsurance.co.uk
4.8
Excellent
30K reviews
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Easy to talk to good quote etc
July 22, 2026
Reply from Lancaster Insurance Services
Thank you for your great review! We're delighted to hear you found our team easy to talk to and were happy with the quote provided. We appreciate your feedback and are pleased we could make the process straightforward and enjoyable for you. Thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicly @ Lancaster Insurance Services.
Reply from Lancaster Insurance Services
Thank you for your fantastic review! We're delighted to hear you were pleased with our customer service, found our quotes competitive, and experienced a straightforward renewal process. Your kind feedback means a great deal to us, and we appreciate you choosing us. We look forward to continuing to provide you with excellent service.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Lancaster Insurance Services.
Reply from Lancaster Insurance Services
Thank you for your review! We're delighted to hear you found our service quick and efficient. We appreciate your feedback and thank you for choosing us. We look forward to assisting you again in the future.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Lancaster Insurance Services.
Timely call and a good value for money…
Timely call and a good value for money renewal. Plus the polite agent throughout. Thank you
July 23, 2026
Reply from Lancaster Insurance Services
Thank you for your kind review! We're delighted to hear you were pleased with your renewal, found it to be good value for money, and appreciated the timely call from our team. It's also wonderful to know our agent provided polite and helpful service throughout. We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Lancaster Insurance Services.
Good communication and helpful
July 23, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to leave us a review!
We are delighted to hear that you experienced good communication and found our team helpful.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Really easy to renew
Really easy to renew, lancaster did all the work letting me know when my policy was expiring and ringing me to renew, very happy with the service and very happy with the price 👍
July 22, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that your renewal process was so easy and hassle free! It's fantastic to know that Lancaster took care of everything by keeping you informed about your expiration date and reaching out to get you set up smoothly.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Great company to deal with for my MX5
July 14, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that you've had such a great experience dealing with us for your MX-5.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Friendly and efficient staff
Friendly and efficient staff, well priced and clear communication skills from the operator.
July 22, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear about your experience! It's fantastic to know that our team was friendly and efficient, and that the operator provided clear communication while delivering a well priced policy for you.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Easy freindly service with great people…
Easy freindly service with great people to deal with .I've been with them quite a few years now and always get a great deal with my multi car and bike policy.
July 22, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear about your experience as a long-standing customer! It's fantastic to know that you find our team friendly and easy to deal with, and that you continue to get a great deal on your multi car and bike policy year after year.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
The team helped keep our classic car…
The team helped keep our classic car policy up to date and policy renewed quickly with a fast answering telephone service.
July 22, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that our team made updating and renewing your classic car policy so quick and seamless.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Just very efficient
July 20, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that you found our service so efficient!
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
After reading through the policy that…
After reading through the policy that had been sent prior to my renewal date, the time spent on the phone was very quick and the renewal done quickly
July 15, 2026
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that your renewal was completed so quickly and smoothly over the phone.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
Reply from Lancaster Insurance Services
Thank you for your 5 star review. We're pleased to hear that you found the process quick and easy, and that you were happy with the price. We really appreciate your feedback and are glad we could provide a straightforward experience.
If you have any questions or need any support, please reach out to the team who will be happy to help.
Kind regards, Kirsty @ Lancaster Insurance Services
Comprehensive insurance at an excellent…
Comprehensive insurance at an excellent price.
Friendly helpful people to deal with that all speak clear English, no foreign accents that you don't understand.
Willing to give a good deal.
July 21, 2026
Reply from Lancaster Insurance Services
Thank you for taking the time to leave such a positive review!
We're delighted to hear that you found our insurance to offer excellent value and that you received friendly, helpful service from our team. It's great to know you felt supported throughout the process and that we were able to provide you with a competitive deal.
We really appreciate your feedback and thank you for choosing us.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Lancaster Insurance Services.
Classic insurance
Very helpful showed me an alternative way to sort out my cars would recommend
July 22, 2026
Reply from Lancaster Insurance Services
Thank you for your kind review! We're so pleased to hear that our team was able to help and find an alternative solution for your cars. It's great to know you had a positive experience, and we really appreciate your recommendation.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Good to be able to talk to a human…
Good to be able to talk to a human rather than a automated computer and also understand 4x4s very good service and a good price friendly staff
July 22, 2026
Reply from Lancaster Insurance Services
Thank you for your fantastic 5 star review! We're delighted to hear that you appreciated being able to speak with one of our team and that their knowledge of 4x4s, friendly approach, and helpful service made such a positive difference. It's also great to know you were happy with the price.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Very easy and straightforward to renew
Very easy and straightforward to renew. Helpful member of staff
July 22, 2026
Reply from Lancaster Insurance Services
Thank you for your kind 5 star review. We're so pleased to hear that you found your renewal process easy and straightforward, and that our team member was able to provide helpful service.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out.
Kind regards, Kirsty @ Lancaster Insurance Services
Reply from Lancaster Insurance Services
Thank you so much for taking the time to share your review!
We are delighted to hear that renewing your policy over the phone was quick, easy, and straightforward.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards,
Leanne @ Lancaster Insurance Services
My Aston Martin quote
Emma looked at all avenues to get me the best quote. Very polite and used first name terms.
July 22, 2026
Reply from Lancaster Insurance Services
Thank you for your lovely feedback!
We're delighted to hear that Emma provided such helpful and friendly service. It's great to know she took the time to explore all available options to help you find the best quote and made the experience personal and easy to understand.
We'll be sure to share your kind words with Emma. Thank you for choosing us, and we appreciate you taking the time to leave a review.
If you have any questions or need any support, please reach out to the team, who will be happy to help.
Kind regards, Vicky @ Lancaster Insurance Services.
Arranged my cover when other companies didn't even get back to me.
They were able to find my unusual vehicle and arrange cover at a good price.
The lady on the phone was friendly and efficient.
July 21, 2026
Reply from Lancaster Insurance Services
Thank you for taking the time to leave your feedback!
We're happy to hear that we were able to arrange cover for your vehicle at a competitive price. It's also great to know that the advisor you spoke with was friendly and efficient, helping to make the process straightforward.
If you have any further questions or need assistance with your insurance, please don't hesitate to reach out!
Kind regards,
Laura @ Lancaster Insurance Services
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