Sunday Natural Reviews 

Reply from Sunday Natural

May 6, 2026

Dear Kuntal Roy Chowdhury,

thank you for your feedback.

We are sorry to read that you have gained this impression of our service. However, we would like to clarify that we do accept returns of unused and originally sealed items. The exact conditions may vary slightly depending on the country of delivery, but returns are generally possible.

Please note that return shipping costs—especially for international shipments—may need to be covered by the customer. This is transparently stated in our return policy.

We would be happy to review your individual case and assist you in finding a solution. Please send us your order number or the email address used for your purchase so that we can process your request as quickly as possible.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

May 5, 2026

Hello,

Please accept our sincerest apologies for the lack of follow-through after our initial response. This is certainly not the experience we want to provide, and we understand your frustration regarding the delay in personal contact.

We have now prioritized your case and one of our team members is reaching out to you directly via email as we speak to provide the support you need. We value your long-standing feedback and want to ensure this is resolved properly.

Kind Regards,
Your Sunday Natural Team

Reply from Sunday Natural

May 4, 2026

Dear AYSE DEMIR,

Thank you for your feedback regarding your order. We are very sorry to hear that you have not yet received your delivery after three weeks and that you have not received a response to your inquiry.

We fully understand how frustrating this situation must be, especially when you are waiting for your order and have not received any feedback. Please be assured that this does not meet our standards of customer service.

We would like to take a closer look at your case and investigate the cause of the delay with the shipping provider. Kindly share your order details with us so we can promptly check the current status and find a quick solution for you.

Please rest assured that we process every incoming request and that it is very important to us to resolve issues as quickly as possible to ensure your satisfaction with our service.

Thank you very much for your understanding and patience.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Apr 28, 2026

Dear Souad,

Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration you have encountered regarding your orders.

We fully understand how important timely delivery and clear communication are, especially when your order is urgent. Based on your description, it is clear that the handling of your orders and the information provided did not meet the level of service we strive to deliver. In particular, we regret the lack of clarity around the shipment status, the duplicate tracking information, and the inconvenience caused by our responses.

Please be assured that we take your concerns very seriously. We would like to review your case in detail and work towards a prompt resolution, including clarifying the shipment situation and addressing any outstanding refund.

We kindly ask you to contact us directly at our email with your order details so that we can prioritise your request and assist you further. Our goal is to resolve this matter as quickly and smoothly as possible.

Once again, we sincerely apologise for the inconvenience and appreciate your patience while we work to make this right.

Kind regards,
Sunday Natural Natural

Reply from Sunday Natural

Apr 27, 2026

Dear Marlene,

thank you very much for your detailed feedback and for sharing your positive experience with many of our products – we truly appreciate it!

We are sorry to hear that the taste of our Protein Cappuccino did not meet your expectations. As stated in the product description, we deliberately avoid artificial flavorings, added sugar, and artificial sweeteners. Therefore, the taste and color are solely derived from the natural raw ingredients, which can differ from what one might expect from flavored products.

We understand that taste is very individual, and we regret that this product was not to your liking. Please note that we are unfortunately unable to accept returns of already opened products. We kindly ask for your understanding in this matter.

As a tip, many customers enjoy enhancing the flavor by mixing the protein powder with fruits, or by adding it to muesli or porridge. Some varieties can also be combined well with juice to create a milder taste experience.

We will gladly pass your feedback on to our product development team, as it is very valuable to us.

If you are unsure which protein product might suit you best, we also offer a protein comparison tool as well as smaller trial sizes to help you find your preferred option.

If you have any further questions, please feel free to contact us anytime.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Apr 22, 2026

Dear Katie,

thank you for taking the time to share your experience with us.

We are truly sorry to hear how frustrating this situation has been for you, especially as you needed the product within a specific timeframe. We completely understand how disappointing this must feel.

According to the tracking information, the parcel was handed over to the carrier and unfortunately returned to our warehouse. Returns like this can happen for various reasons during the delivery process, even when everything initially appears correct. We understand that this may understandably raise concerns, and we regret that this has led to a loss of trust.

As soon as the return was registered in our system, a full refund was automatically issued to your original payment method. This process is designed to ensure that our customers are reimbursed as quickly as possible. Unfortunately, once a return has been processed, we are technically unable to resend the same shipment.

We would also like to clarify that, due to data protection regulations, we were initially unable to provide detailed order information via an email address that did not match the one used for the order. This may have caused additional frustration, and we sincerely apologise for any inconvenience caused by this process.

We fully understand your disappointment and regret that we did not meet your expectations in this case. Your feedback is very important to us and will be shared internally to further improve our service and communication.

Once again, we sincerely apologise for the inconvenience and the experience you had.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Apr 15, 2026

Dear Inga,
thank you for your feedback, and we are truly sorry for the frustration and concern this situation has caused you.
We completely understand how alarming it must have been to receive only a small parcel with 2 items out of a much larger order. Based on your experience, your reaction is absolutely justified.
After a detailed review, we can clarify that your order was shipped in two separate parcels. The first parcel you received contained the flax seeds and moringa powder, while the remaining items were sent in a second shipment with a separate tracking number.
Unfortunately, this was not communicated clearly to you from the beginning. The initial response you received was generated automatically, which led to an inaccurate assumption about the contents of the parcel instead of correctly identifying the split shipment. We fully acknowledge that this created unnecessary confusion and frustration.
As soon as your case was reviewed manually, we were able to clarify the situation and provide you with the correct tracking details for the second parcel.
We sincerely apologize for the lack of clarity and the delay in providing you with a proper explanation. This is not the level of service we aim to deliver, and we are already using your case to improve how such situations are handled in the future—especially when orders are split across multiple shipments.
If there is anything still unclear or if you need further assistance with the delivery, please do not hesitate to reach out to us directly. We will make sure your order is fully completed.
Kind regards,
Sunday Natural Team

Reply from Sunday Natural

Apr 7, 2026

Dear Corina,

we are very sorry to read about your experience and understand how frustrating this situation must have been.

Please allow us to clarify that when duplicate orders are placed, we always do our best to stop one of them before it leaves our warehouse. However, due to the fast processing times in our logistics system, cancellations are not always possible once the order has been prepared for shipment.

We regret that in your case both parcels were dispatched despite our efforts, and we understand your disappointment regarding the outcome.

Regarding returns, our policy states that return shipping costs are generally the responsibility of the customer in cases of accidental orders. Nevertheless, we always aim to review situations individually and find the best possible solution for our customers.

We must also firmly reject the allegations made about our product quality and business practices. Sunday Natural stands for high-quality standards, and all our products are subject to strict controls and documented analyses. Suggesting otherwise is incorrect and misleading.

We take customer feedback seriously, but we also ask for fair and factual representation of the situation.

To properly review your case and provide concrete assistance, we kindly ask you once again to share your email address or order number via the additional information request we have sent through Trustpilot. Without this information, we are unable to identify your order or investigate the matter further.

Kind regards,
Your Sunday Natural Team

Reply from Sunday Natural

Apr 7, 2026

Hi,

Thank you for your feedback and for bringing this to our attention.

Regarding order number 12000309089, which was returned to us, the refund will now be processed.

For order number 12000314673, the order has been canceled. One of our agents will manually update your shipping address to ensure that this issue does not occur with any future orders.

We apologize for the inconvenience and appreciate your patience.

Kind regards,
Your Sunday Natural Service Team