Star Insurance Specialists Reviews 

1,115
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Prompt service. Great pricing. It's nice to speak to another kiwi who understands what you're after and has English as their first language. Offering a "3rd party" cover would be an improvement. Ever... See more

Rated 5 out of 5 stars

We have only had two claims one for a tow and one for a windscreen and both were organised instantly and with no fuss. Courteous telephone operator who even contacted us back to make sure we were... See more

Rated 5 out of 5 stars

My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care... See more

Rated 5 out of 5 stars

Was insured with another well known insurance company but the price went through the roof ( not literally). Star Insurance came to the rescue with a quote that was realistic especially when you consi... See more

Company details

  1. Auto Insurance Agency
  2. Caravan and Motorhome Insurance Company
  3. Insurance Company
  4. Motorcycle Insurance Agency

About Star Insurance Specialists

Written by the company

Star Insurance Specialists make insurance happiness happen. We create extraordinary vehicle insurance policies for New Zealanders. We know everything about insuring RVs, Motorcycles, Prestige, Classic, Vintage, Performance, European and Motorsport cars. Our innovative approach to insurance has made us an industry leader. Being experts at creating and managing extraordinary niche vehicle insurance policies, we only provide certain kinds of motor vehicle insurance. As at December 2019 we insure over $3b worth of Kiwi vehicles. Offering specific insurance policy types means we can truly understand the needs of our customers and their vehicles to provide insurance policies that are as unique as they are.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,115)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Car Park Accident

After an impact in a public car park with another vehicle, I contacted Star Insurance. The took me completely through the claim procedure. I arrange the repair and the work was completed to a very high standard. I can thoroughly recommend Star Insurance. An all-around excellent outcome.

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Star Insurance customer service

Star Insurance are the only Insurance company I have ever dealt with who conveyed that they genuinely valued my business.
The telephone staff were engaged, helpful and efficient.
This kind of interaction is very unusual in today's world and is very much appreciated.
Keep up the fantastic work ! :-)

March 25, 2026
Rated 5 out of 5 stars

I found it refreshing to talk to a…

I found it refreshing to talk to a Human Being, unlike several other encounters that I have recently endured with other organisations. Staff with personality helped, which is absent when filling out forms.
A pleasant experience altogether.

March 25, 2026
Rated 5 out of 5 stars

Happy customer

Prompt service. Great pricing. It's nice to speak to another kiwi who understands what you're after and has English as their first language.
Offering a "3rd party" cover would be an improvement. Every enthusiast has a daily runner that only needs a lower level of cover

March 25, 2026
Rated 1 out of 5 stars

Dereliction of common business etiquette.

I have no response to the fact that you people gave me false information as to the tow clause in my policy.Thus causing an absolute minimum of $3000 damage to my vehicle.A failure to address this glaring mistake is a very bad look and reflects a complete dereliction of common decency let alone fiscal responsibility.

February 5, 2026
Unprompted review
Rated 4 out of 5 stars

Been easy to understand and was quoted…

Been easy to understand and was quoted everything we wanted to know about.We have now signed up to star insurance but was not told about the competition how to win tickets to good wood festival of speed we have purchased a star insurance policy

February 22, 2026
Rated 1 out of 5 stars

Totally offensive advertisment…

Totally offensive advertisment highlighting a man having a homosexual affair with his wife's cousin, and the wife seemingly accepting it by responding with scratching the mags on his car.
What moral compass is in play when infidelity in a monogomous relationship is usurped by having a homosexual affair inside that relationship, and that is the basis of the advertisement. Star Insurance are. Sick. I'm taking this to the ASA. Disgusting.
Bruce Crawford.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

One more happy customer

My phone call was answered within a reasonable time frame . I actually qot to a human and someone i could understand. The staff member was helpful , friendly, efficient, and generally seemed to care about my needs. My quotation was prepared and talked through whilst I was still on the phone.
The quote was competitive and filled my every need.

January 26, 2026
Rated 5 out of 5 stars

Everything about getting cover was…

Everything about getting cover was simple and completed online over a holiday weekend. Brilliant!
Star have been my insurers of motorcycles for, I think, about 20 years and have always provided great service. Fantastic outfit.

January 26, 2026

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