AMI Insurance Reviews 

I had 2 claims filed at the same time with AA and AMI for similar items of the same age, while AA paid out the value needed to replace them AMI devalued the items paying only about 25% of their worth meaning I am not able to replace the stolen items. AA also finalized the claim weeks quicker than AMI

I hold legitimate insurance policies with AMI. Out of nowhere, they debited an unauthorized $48.29 from my bank account. When I investigated, I discovered the charge was for a completely different policy number that was not even in my name.I contacted AMI immediately with full proof. They explicitly admitted via email that the policy did not belong to me. However, instead of reversing the error immediately to protect my account before my actual policy payments were due, they sent a generic, low-effort template email asking for my "patience and understanding" while they conducted a "thorough investigation."Taking a customer's money with zero authority is a massive breach of trust. Failing to fix it instantly once you admit you are at fault is appalling customer service.Because of this complete lack of urgency and total disregard for my financial security, I have formally revoked their direct debit authority, forced a bank-level reversal through my bank, and cancelled my legitimate policies. I have moved my business to a competitor.Avoid AMI. If they mistakenly take your money, they will prioritize their internal administrative timelines over fixing their own admitted errors.

I asked for a quote for Vehicle insurance and it was emailed to me, but it was from State Insurance. Just the blatant illusion of choice.

I moved to AMI ~March 2026 as my wife's car is with them. We asked for authority for both of us to he on the other's policy so that we can discuss things once without two separate calls / individuals having to be present. Today, this is still not done (being the fourth time since March to get it done.

Then, they do not put two vehicles on one policy. How is that even an issue? When asked about content insurance, I was told that would be a different policy - three different transactions for essentially one policy. How absurd.

I cannot keep on phoning them - I had to six days for an update that did not come, hence my phoning them again. But they are happy to take my money on time, without delay...

Had to go to AMI as the person who rear ended me was with them, took a month to get booked in and then 4 days to complete the most minor bump…told me to fetch my car at 4:30 and waited half an hr for it still - a phone call would have been good. Staff are friendly and helpful - the process is very tedious though. Having no car is an inconvenience so would expect the service to be about getting you back in your car on the road asap. Not with AMI though. You wait and wait.

Avoid AMI Insurance if you value honesty and data integrity. Their frontline staff provided me with official written confirmation that a flag on my Insurance Claims Register (ICR) was removed, only to admit days later that they lied and never bothered to check the system. To make matters worse, the staff member walked away for a holiday, leaving my record compromised over the weekend.
​It wasn’t until I formally escalated the matter to IAG Corporate Complaints that senior management stepped in and cleared the invalid flag within minutes. Absolutely incompetent frontline service that treats compliance data casually. Do not trust what their agents tell you without checking the database yourself!

#ami #amiinsurance #insurance

Amazing road service/towing assistance in Auckland & great pricing for 3rd party vehicle cover. Had to get my vehicle towed from a parking garage with low height clearance down a steep driveway. AMI was very helpful in organizing two different tow companies to find someone to accomplish this difficult task. Also the AMI insurance (3rd party fire & theft cover) was very good value for money.

My Car was smashed into while parked on the side of the road by a guy under the influence in Levin, NZ.
My car was a Suzuki Swift 2021 with less than 20,000 km on the clock. Valued at $18,000-$20,000 market value for private or car sales.
AMI decided that they would pay out $13,000 Total for the final payout. How is this fair, and how is this legal?

$13,000 is the value of the car at a scrap/parts dealer.

Something to think about before trusting this company and signing a contract. The Company are dishonest and in no way fair in their payouts to those putting in claims.

BUYER BEWARE!!

The company was helpful from the first contact,with Charlotte all workers and personnel and in all ways helpful,also Supervisor,RangitiraJohn Dempsey giving great communication and work flow with teams. 100% hoghly reccommend.

I recently had Chari from AMI insurance help me out on figuring out my car insurance policy. She was awesome and really helpful. I felt prioritised and valued. Thanks Chari, I highly recommend.

Tried to cancel anything with A M I ? almost impossible ,This Company has gone from poor to bad within a few years ,I wish to cancel Motor Vehicle,Insurance. I’m overseas ,i have to ring ,then wait in a cue ,and then get disengaged after30 minutes.No on line facilities ,this makes folk give up which is why they do it ,and ensures you keep paying them longer.A really sad demise of a once honorable Company

Spoke with a lady with indian accent , so rude so abrupt the last person you need dealing with in time of need.
i needed to change payment method and she literally close the phone on me after waiting 25 min on hold .
Not a call back - nothing .
Bye bye AMI insurance you just lost 23 property , thank to that lady .

I would like to extend my sincere thanks to two lovely members of staff at AMI — Bex and Sahara — for their outstanding professionalism, kindness, and wonderful sense of humour throughout my visit. They were absolutely fantastic.

They guided me carefully through the vehicle assessment, clearly explaining every detail of the damage and marking it out so I could see exactly what was involved. They also took time to walk me through how the quote would be prepared and how they would communicate directly with my insurance company, which put my mind completely at ease.

I am also very grateful to the wider AMI team who arranged an Uber to collect me and take me safely home afterwards — this extra support was greatly appreciated.

The level of care I received was exceptional. You guys truly go above and beyond! I will definitely be choosing AMI for my insurance needs for my next vehicle, all thanks to your brilliant service.

Thank you again for everything.

Similar experience to another reviewer. 6:30pm we were told 45-60 minutes for roadside assistance.
Called back an hour later and told another 90 minutes.

Gave up waiting at 10pm and called a local locksmith who got to us in 9 minutes and on the road in another 2 minutes.

Big companies just don't care, can only rely on them if you have a whole day to spare.

My car was written off by an at-fault driver insured with AMI, and the experience since then has been extremely disappointing.

It has been over a week and I have only spoken to my assigned case manager once; and they are not even based in New Zealand. Every time I call the 0800 number, I ask to speak directly with the case manager, but instead I get passed between multiple different staff members and have to explain the entire situation repeatedly.

Two days ago, I received a settlement offer by email that was far too low to replace my vehicle with a like-for-like car. When I asked for an explanation of how the valuation was calculated, I was simply told that the case manager would contact me. That callback never happened.

My emails go unanswered, so the only way to get updates is by continually calling the 0800 number, waiting on hold, and starting from scratch with a new person each time.

This has honestly been one of the most frustrating and stressful customer service experiences I have ever had.

Tried to give half a star.

Was emailed twice that they had cancelled my policy due to a missed payment- which happened because my card was stolen. They then kept sending me a bill without a way to actually pay the bill. There’s no way to contact about credit card theft or needing to pause accounts if this happens. They immediately cancel your policy. Then on the phone said my next payment was in two weeks- after I settled the bill. Meaning they were having me pay for already cancelled policy, but also expected me to keep paying after official emails had stated they had cancelled it. Literal robbery having someone pay for a service you have cancelled/ stopped offering them. Don’t use them, they suck.

2 hours for roadside rescue when should’ve been 20 minutes. Customer service are rude and give inaccurate timeframes. First person said within the hour, I called a second person hour and half later and they said 15 minutes, I then get a text they’re half hour away. Would highly not recommend AMI as they’re stressful to deal with and their service is useless

If I could give a zero I would.

If you are having a problem logging into myAMI and phone the help line they will tell you to try again in a few days.
If you got the $200 visa pressie card, don't be surprised if you cannot use it.
If you ring to complain, don't be surprised if they transfer you to State Insurance.
These are my experiences and I am trying to cancel the policies, but that is proving difficult as well.
I would have liked to have my problems resolved over the phone but the staff don't have the authority to do so and the only complaints procedures are download a form or email IAG.
I chose the later but have not had a reply.
I have gone to the trouble of making this post so people considering AMI can make their own decision based on feedback of AMI customers.

I wanted to inquire about a certain kind of insurance, and I must have gotten put on hold at least a dozen times over 25 minutes while the customer service rep verified the same details over and over again.
They then told me they couldn't help if I didn't already have a policy with them, and it started to sound a bit like blackmail as they demanded seemingly unrelated info.
Not impressed with their lack of helpfulness.

Absolutely the worst insurance company
They try and squeeze as much as they can out of you with callous heartless agent who take take take !!!!
Do not go near them
Do not recommend !!!!