AA Insurance Reviews 

Terrible customer service. Communication is via no reply auto emails and they will cancel your insurance unless you get on the phone and endure the long wait foe them to talk to you.

The WORSE EVERRRRRR.

My mother got AA Life Insurance in 2010 and she had to only pay $30 a month and now she pays $300 a month. Seriously, I called and they said okay to reduce the payment to a minimum and filled out the forms. They still took the money through direct debit $300.

Biggest scammers.

Worst.

The app sucks.

It is made very difficult to make manual payments!!!

Overall 0 stars.

Had a battery explosion which burned the carpet. Carpet is in very good condition (as noted by carpet court inspection) but has been discontinued. AA wants to pay for the room only, in a different carpet with a quote 50% less than retail. This is the sum they want to settle on, instead of restoring the carpet to the pre-event condition (continuous throughout the house).
I work with contracts & contractors professionally for a living. The team I have dealt with was very slow to respond, only sent back template responses without taking supporting evidence (expert reports) from industry leaders (think 50+ years and biggest company in their field in nz) into consideration.
I recommend taking them to the IFSO, which we will most definitely be proceeding with.
Once our policies (house, contents and vehiles) expire that will be the end of our relationship with AA. They have been disastrous to deal with on all accounts except for taking our money.

Got signed with aa life insurance at the end of march using the $100 prezzy card code. Its now end of July and I still have not received it. Iv called them multiple times and everytime given a different answer with how long it takes etc. Called again last Friday to be told it was sent out on the 3rd of July. However I have not received it. They have no way to see if its been activated or anything. Weird tho because I received other mail from then no probs. So if your thinking of using this deal to sign up just know 1. It takes months and you may not even receive it.

If you insure with them good luck on accessing your policy on line. It is next to impossible to view your policy online. You have to call and wait online for ages. This is the 21st century fix your online service.
Absolutely disgraceful

Shocking. Tiny panel repair. Used half a tank of gas and put 200km on my car. Front door squeaky and hard to open and this was not like it before and was not the damaged part.

Had an accident then aa had my car ship all over the place took a week to find my own car then it takes over a month to get repaired and when got ma car back it was worst and tryed to say that my car wasnt working properly when they got it had to send my machanic that had been servicing car two years to prove car was perfect so they took car back fixed what they broke then gives the the car back saying that 80 percent is all they could do ended up just asking my machanic to pick up and fix cost 1000 dollars nw my car is perfect again besides the 80 percent panel work i have three cars with aa and will be looking somewhere else for services

AA insurance has to be one of the worst in terms of customer care. As far as taking payments, they will only do direct debit which doesn't suit me. It wouldn't be so bad if they take the money when they are supposed to. How can anyone budget properly when payments come out when they want, not when the customer wants. And then to be told that if I don't like it, go somewhere else. Use another insurance company.

Totally Incompetent & Inefficient. I had an accident with my 2025 car hitting some bollards in Tauranga, and there was substantial damage. However, AA was anything but helpful, initially offering me a replacement car more than 20 years old and to which I strongly objected. They also tried to convince me to take my car to one of their “preferred providers” which is a Rort in itself. However, the worst part of all was the incompetence of the assessor, Tony, who seemed to use every excuse he could, not to hasten the purchase of the new parts required. Meantime, AA were regularly calling me to check when my car was repaired as they did not seem to be keen to continue paying for my rental car, in spite of the agreement in my policy. Finally, after almost two months and the support of the very helpful panel shop my car was repaired but I am sure that if I had not vocalised my dissatisfaction to Tony, the AA assessor in Tauranga, my almost new car would still not be on the road, I am now looking at a new car insurance provider, after almost 60 years with AA. As a professional woman I am absolutely disgusted with the way that I have been treated. I am also seriously considering cancelling my AA membership as I have little hope that they would look after me should I have any other issues, including travelling on my own in a possibly isolated part of the country. They have lost all integrity and after reading many of the other reviews here I feel sure that my concerns are valid.

It took three men to sort one simple change of my policy from House and Contents to just House Cover. These three men were absolutely wonderful, but the process of your company to take a whole hour for three men to be enabled to do this simple change was ridiculous. I am indebted to John Ricky Mercado, and Abin George at the Shirley office, and also Denesh Prabhu on the phone line in Hamilton. All three of these perfectly lovely gentlemen could see how frustrating the situation was, and how very long it was taking, but they remained friendly, calm, professional, and really outstanding in eventually completing my request. The long delays were no fault of theirs, or mine, but your disrespect for a properly prepared response to an appointment-carrying customer, and your denying of full access to trainees trying to help the public, and your wasting of time finding telephone connections to the appropriate persons, had us on hold for what added up to a whole hour!!! This is unacceptable, and neither your staff, nor your customers should ever be subjected to such inefficiency ever again! Please make sure that John Ricky, Abin and Denesh are appropriately congratulated and rewarded for their patience, their perseverance, their long suffering, and their expertise and great management of a most unpleasant situation, as the process unfolded so painfully slowly. They deserve to have much better processes for straightforward changes in policies - and so do the public!

Do not insure with this company. While I have had no claim declined (only made one small one in 7 years) they are outrageously expensive. You can get comparable cover with reputable companies for 55-60% of the cost that AA charges.

Absolutely useless !! Complete waste of time , sent renewed policy which I was going to continue, but had no PRN ( payment reference number ) went to the AA centre , totally not interested , told me to telephone , waited ages on the phone , spoke to a representative, asked for a PRN for this policy so I could pay , could or wouldn’t give me the number to make payment , cancelled the policy and insured it with AMI , same price , better cover . What is it with so many large NZ firms now ??? Totally useless , no customer service , all they want is you money . Il certainly NEVER use AA again and only recommend them to people I don’t like !

I live rural and work in town 49km away i needed my car towed and although I have aa breakdown and insurances they wanted to charge me $600, I could get a tow truck tow for $450.00 just by ringing them myself!! And the staff just antagonnised me by his condescending attitude. Rude people, highly recommend you to search other providers.

Excellent customer service from Cindy At AA Westgate. Explained thoroughly and gave options in regards to car insurance. Also advised on current license status had a great experience overall, Cindy was very friendly, honest and helpful. Gave an affordable quote on car insurance which included full cover on insurance. Thanks Cindy

Absolutely disgraceful service. Our car was broken into and several accessories were stolen — items that are clearly covered under their own policy. Instead of support during a stressful situation, we were met with rudeness, delays, and sheer incompetence over the phone. After years as a loyal customer, this is unacceptable. We’ll be leaving AA immediately for an insurer that actually values and supports its long-standing customers.

Don't join them so many other insurance companies that offer a lot more honest and genuine benefits

I am disgusted that AA insurance is now cherry picking who it will or won't insure based on Geographical area. There quotes are overpriced and I have slowly moved my different policies elsewhere, just the contents policy to go.
I just got off the phone from AA membership cancelling my membership after many years. My membership ran until June this Year, I asked about a refund on the rest of the policy, "sorry sir we don't give refunds". I think to be clearer with customers they should add "LR" after the AA, standing for Legalised Robbery. Glad to hear people leaving the AA in droves.

I was looked after by the best customer support at AA. If you ever want to have a person who is patient has empathy and remembers details that you told him 3 days previous ask for William!!
This man should receive an award in customer services!
Thank you for providing clear instructions and following through when you said you will phone me back.
Made my day!

Paying comprehensive, one day you can log in, next day you can't. Another day you log in, your policy is not shown, and cannot be retrieved, meaning I cannot edit the policy information. Yet, every fortnight you are charged. Had a call, was told they would escalate the log in issue to their tech team in Australia and would get back to me. Its been 4 months. I am done with AAI