Square Canada Inc. Reviews 

Had a customer do a charge back on a special order item that was non refundable. Took over 60days for the dispute and they took my money out of the account prior to the dispute being finalized. I provided all info required abd signed copy of the invoice stating it is special order. The dispute went to the customer. And I am now stuck with $3000 worth of parts i can't return or use. Now I have to get a lawyer.

For reference clover is 5 to 7 days for dispute and dont take the money from your account until dispute is over and only if you loose. And they will fight for you.

I have also had other issues with square in the past but this was the last straw. Highly do not recommend their services

Used square on September 5 and still waiting for funds to be deposited into my account. However the fees were withdrawn immediately. It's safe to say my sales are lost in limbo. DO NOT USE SQUARE.

Our experience with Square as Frontier General Hardware Ltd. has been deeply disappointing. After successful advertising campaigns increased our sales, Square suspended transfers and requested additional information amid a limited increase in disputes involving isolated order issues.

We understand that payment processors need to review accounts, but we found Square’s handling disproportionate and lacking a clear path to resolution. Restricted access to our funds disrupted purchasing and logistics, delaying multiple customer orders and making those issues harder to resolve.

We have also been left without a payment processor, meaning we can no longer accept online payments or conduct our online business until we establish a replacement. This has seriously affected our cash flow, customer relationships, and ability to generate revenue.

We expected clearer communication, a fair review, and timely access to our funds. Based on our experience, we cannot recommend Square to businesses that depend on reliable payment processing to operate.

Id leave 0.

They are not only dishonest but dont handle chargebacks properly. They've screwed around w our business and then refused to handle an appeal after not submitting proper documents and failing to provide proper info. DO NOT USE IF YOU ARE A BUSINESS. THEYLL ALLOW CHARGEBACKS EVEN IF A YR HAS PASSED.

The absolute worst customer service I have ever received from a software. The useless AI chatbot won't create tickets for people to follow up. I have requested sales people to contact me about services and I just get ghosted.

I contacted Customer Support to check in with my identification process (Which they have claimed that itll only take 1-2 business days) its been 2 weeks and still nothing from their end. They passed me to SIX different employees each saying that they will transfer me to the right person, yet each one of them had no idea what to do. After being passed around for an hour of absolutely nothing happening, they ended the chat on their end. Wasted SO much time building and setting up my site/account all for nothing. Don't waste your time with this thing

Unreliable and unfair

Last year, Square shut down my account without providing any valid reason or showing any violation of their terms. Worse, I was given a lifetime ban.

If Square can do this without a clear explanation, how can customers trust them?

Edit: I disagree with this decision, as it does not reflect the reality of my situation. I have not violated any Square terms or policies, and no specific violation was ever identified. I am looking for an alternative payment service provider!
Since square isn't transparent and unfair.

I really love the system itself and, overall, I think it has a lot to offer. However, my experience with customer care has been extremely disappointing.

Whenever I’ve needed help, the customer service team has been unable to resolve my concerns. On one occasion, I was even transferred to a manager named Alison, but unfortunately, she was not able to provide a solution or clearly explain her role in resolving the issue.

I really don’t like having to contact customer care because the experience has been so frustrating. I hope the company takes this feedback seriously and improves its customer support. If I have another similar experience, I will seriously consider switching to a different system.

We do have a lot of issues with square and get upset about the app with very but very poor quality service when first it’s supposed to be 24/7 this is really not the case, the translation for French do not work with the therm they are using on the app! After all the phone calls to reach someone they froze my account so all my money to pay my staff and my bill cannot be used my account suspended and the worst ever the person who answered the phone tell you I am sorry you need to filled up a paperwork and wait a few days for the analyst!!! Never a bank do this to they’re customer and you cannot reach a superior or any director to resolved this issue nope no one can take the complaint and I don’t understand why they’re are doing this to the small buisness but I never have been so humiliated by talking to a customer support telling you so many times oh I am sorry I cannot help you what kind of service is this I hope to get back my money asap and you could be very sure I made a complaint to the protection of customer poor poor poor service and get froze a account just to ask again and again some same information and the poor quality of French! Comme ont dit en français franchement demander donc à des français d’écrire vos courriels d’aide car même vos termes techniques ne sont même pas pareil minable et vraiment choisissez une autre application qui comprend tout comme une banque dans ses paramètres et non à demi mesure et qui gèlent littéralement tous les gains d’une petite entreprise qui débute franchement honteux et minable je fais comment pour payer mes employés allez-vous leurs dire qu’il n’auront pas leurs paie à cause d’une application défaillante hein???? Très très mauvaise administration incapable de parler à des superviseur ou directeur non plus juste oh désolé og’h désolé et encore oh désolé j’en ai marre redonnez moi mes sous et je vais aller ailleurs et opter pour la protection du consommateur……..

The whole process was seamless and so easy. I was nervous at first, but Square made the whole experience very pleasant and enjoyable.

We’ve used Square for years and, in many respects, have been very happy with the platform. The dashboard is robust and easy to use, payment processing tools are excellent, and payouts are convenient and fast through card, bank transfer, or instant deposit. For a small business with straightforward transactions, Square can be a very good payment processor.

Unfortunately, our biggest issue has become serious enough to outweigh many of those positives: accepting legitimate customer payments.

As our mobile massage business has grown, we regularly serve customers who are travelling, booking services across borders, using a spouse’s or company card, booking for someone else, staying at hotels or temporary addresses, or making larger group/event bookings. These are completely normal transactions for our business, yet Square repeatedly flags or holds legitimate payments as potentially fraudulent.

Even when we follow Square’s recommendation to contact the customer and verify their name, card, billing address, booking information, etc., transactions can still be flagged. This creates endless back-and-forth, forces us to cancel or delay legitimate bookings, requires customers to rebook, and can ultimately cost us customers that we spent significant money acquiring.

What makes this especially frustrating is that there appears to be no straightforward email channel or dedicated human contact who can work with us to remedy the issue in our favour. We repeatedly have to deal with automated risk decisions rather than having someone understand our business model and adjust the approach accordingly.

Our experience is that Square can be excellent for a smaller business with relatively predictable, local transactions. However, if you are trying to scale, operate cross-border, handle larger customers, corporate/group bookings, or have unusual but legitimate transaction patterns, think carefully before making Square your sole payment processor.

We like many aspects of Square and would prefer to continue using them, but repeatedly having legitimate customers flagged or declined - and then having to spend our time proving that legitimate customers are legitimate - is becoming a major business headache.

We hope Square takes feedback like this seriously and provides growing businesses with better merchant-level fraud controls and access to a real person who can actually help resolve these situations.
- Massage Club

Update: Square’s Support Response Failed to Resolve the Issue

Thank you for responding. Unfortunately, our experience since posting this review has reinforced our concerns, and we have now reduced our rating from 2 stars to 1 star.

We followed your instructions, contacted Square privately, opened a support ticket, and were directed to the Account Services Team. Unfortunately, the response we received was largely templated and did not address our actual concern about legitimate customer payments repeatedly being flagged and held.

Even more disappointing, while seeking assistance, Square flagged yet another legitimate customer booking. We had already completed the service, yet Square held the payment and denied our request to release the funds.

This is exactly the issue we were trying to bring to Square's attention.

We understand the need for fraud protection, but repeatedly verifying legitimate customers, providing requested information, and still having payments held-with no knowledgeable human support available to properly review the situation-is extremely frustrating.

At this point, the system feels overly reliant on automated/AI risk controls without adequate human intervention or an effective escalation process.

We have used Square for years and genuinely appreciate many aspects of the platform. However, a payment processor ultimately needs to reliably process legitimate customer payments. When these controls repeatedly result in held funds, customer frustration, lost business, and significant staff time, the benefits of the platform become difficult to justify.

Unfortunately, our latest experience has demonstrated that the concerns raised in our original review remain unresolved. We sincerely hope Square takes this feedback seriously.
- Massage Club

Really easy to use.
Ran a BBQ Fundraiser for our soccer team, this allowed us to take debit. Lots of people don't carry cash and they were very happy to use debit

It was really helpful than any others solution, the best part that I can transfer the money fast to my account and that make me no need to check transaction and the transfer one by one and find that some amounts no deposit.
I recommend this solution with 7 stars.
Thanks Square. I have no headache

Simple, user friendly interface, easy to understand

Square is easy to learn and easy to use.

Overall it was easy and effective as promised.

The app is free to aquire and easy to use once set up on a mobile phone. I like that I did not need to purchase any hardware/pos equipment to. Get started. I also appreciate that there is the option of additional hardware/pos equipment should i decide that it is needed in the future.

I set up Square for my mom right before a small local art show, and I honestly didn’t expect it to make such a difference.

My mom is 65 and a hobby artist. She entered the show mostly to test the waters and, hopefully, make a little more space at home so she could keep creating. But she’s always had this quiet worry that no one would like her work enough to actually buy it.

So I set up Square as a “just in case.”

Since the free plan only takes a small percentage of each transaction, it seemed like the perfect low-risk option. If someone didn’t have cash or didn’t want to e-transfer, she could simply take their payment right on her phone.

I registered her account, added pictures and prices for her artwork, and showed her how to use it - all in less than 45 minutes. The setup was incredibly easy.

Then something happened that I never expected.

She sold five of her larger pieces.

Five sales that she almost certainly would have missed without being able to accept credit and debit payments on the spot.

But the best part wasn’t the money.

When she came home that evening, she was absolutely glowing. She was happy, proud, and excited. It gave her a confidence I hadn’t seen before, and suddenly she was talking about making more art and doing another show.

And then she told me why.

She said, “It made me feel like a real artist.”

That’s what Square gave her. Not just an easy way to take a payment, and not just an inexpensive POS system. It gave a hobby artist the feeling that her work was worth buying - and that she belonged there.

For a small artist who is just starting to put their work out into the world, that can mean so much more than a payment terminal.

Square made it easy for her to say yes when someone else said yes to her art.

I’m incredibly grateful for that.

Very easy to use, trusted by consumers

Square just STOLE $9.06 from me. I want it back.

They have a rule that if you get a Square credit card then all money goes on it rather than into my company's bank account. (Really dumb; we should be able to choose.)

I followed their instructions to cancel my Square card so that my money would be immediately deposited after charging a card. BUT THIS DID NOT HAPPEN.

Their instructions were either a lie or incomplete (deliberately?). Instead, I had to call support (cost me time/money), wait to get transferred (more time and money), only to find out your instructions were FALSE.

Another step was needed to fully cancel the card. AND THEN I AGAIN had to pay to get my own money (a FURTHER $9.06) right away. Of course THIS should have happened HAD THEIR INSTRUCTIONS NOT BEEN FALSE.

This is very disappointing. My experience with them has been generally good. I didn't figure THEY would BUILD IN thievery.