Shop Nomads Reviews 

399
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently point out that the items arrive quickly and match their expectations regarding overall quality and performance. Buyers also mention finding wonderful online deals and enjoying a seamless purchasing journey for various outdoor gear. However, some customers also noted unexpected customs fees and additional shipping charges that were not clearly communicated during checkout. Reviewers were also quite dissatisfied with the unresponsive customer support team when attempting to resolve delivery delays or order mistakes. Additionally, several people experienced frustrating delivery setbacks and received incorrect products without prompt replacement assistance.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide variety of experiences. While some... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast shipping times and easy... See more

Price

Reviewers highlight ambiguous aspects of price, expressing frustration over unexpected shipping fees and... See more

Order

Customers consistently note negative experiences with order processes, primarily due to unexpected customs... See more

Customer service

People report ambiguous experiences with customer service. While many reviewers praised the team for... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I brought a pair of snow boots for my son Christmas gift. FedEx has sent me multiple bills stating that I owe 29.94 for tariffs. Nothing was ever mentioned when I ordered the boots. Their customer s... See more

Rated 4 out of 5 stars

Great customer service, product and shipping (had delays but not their fault). However one thing I was not aware of were the added tariffs - about a week after receiving my order I received a tari... See more

Rated 4 out of 5 stars

Bought my son his first snowboard and got it shipped to England. The only minor negative I would say is, I wish they could calculate the total shipping (for international shipping at checkout). Inst... See more


Company details

  1. #3 of 4 best companies in Outdoor Sports Store
  2. #8 of 9 best companies in Men's Clothing Store
  3. #3 of 3 best companies in Shoe Store
  4. #1 of 1 best companies in Skateboard Shop
  5. #1 of 1 best companies in Snowboard Shop
  6. #11 of 12 best companies in Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.1

Average

TrustScore 3 out of 5

399 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(399)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Nice Employee!

I can't exactly remember her name, but who I believe to be the store manager was very very kind, friendly, and even complimented my product choices. She also helped out a couple who just needed some patch tape for one of their inflatable floaters for no charge.
Very nice lady, she definitely deserves a raise haha

August 29, 2026
Rated 5 out of 5 stars

Very impressed

Great service. They contacted me by phone when order was shipping and I recieved new sunglasses in pristine conditions just a few days later

August 26, 2026
Rated 1 out of 5 stars

Very Shady, beware!

Purchased an item, paid for shipping and about a week after the item arrived, a FedEx invoice for customs fees ($35) showed up. I don't think anyone would buy a $50 product if they knew they'd end up paying over $45 in shipping. Spoke with Nomad's and apparently the fact that you have to pay customs fees is hidden inside of a shipping policy at the bottom of their web page. Unless you are from Canada, you will pay this, I think a company doing business like this is beyond shady. Nomads should be ashamed of themselves for such unethical business practices. This company is deceptive and unprincipled. In this age of e-commerce and having to trust who you purchase from online, this manipulative lack of integrity on their part will keep me from ever buying from them again.

August 17, 2026
Unprompted review
Rated 1 out of 5 stars

I bought sandals for my husband and…

I bought sandals for my husband and paid shipping and handling with the purchase. I received a bill of an additional $18 from FedEx for more shipping. Silence from customer service after multiple attempts to contact them. Do not order anything from here you will get an another bill later.

July 7, 2026
Unprompted review
Rated 4 out of 5 stars

Bought my son his first snowboard and…

Bought my son his first snowboard and got it shipped to England. The only minor negative I would say is, I wish they could calculate the total shipping (for international shipping at checkout). Instead of paying for shipping and then having to pay an additional amount.

Apart from that the snowboard arrived on the day it was supposed to and there were no issues. Very happy

July 20, 2026
Unprompted review
Rated 1 out of 5 stars

The prices of things at this store is…

The prices of things at this store is out of control. I bought a beaded bracelet that had a price tag of $39.99 and when I took that price tag off because it was a gift, there was another price tag from the company that makes the bracelet and it was $13.99.. so overpriced and the workers weren’t friendly or helpful with anything

June 25, 2026
Rated 2 out of 5 stars

BEWARE

BEWARE - This company is subject to high tariffs to ship to US but they do not let you know. You will get the bill a wekk after you get your order.
Buy from Amazon instead! Website boasts free shipping. I placed my order. 3 days later I received a message that item would not be shipped until I paid $41 dollars to ship the item. (The site should know which items require a shipping charge and add that at checkout.) A week after it arrived, I received another bill from FedEx that I owed another $36 for tariffs and customs. No mention of additonal fees when I sent the shipping fee. I called and they said yes, there are customs fees but not willing to do anything. Also they do not feel the need to inform customers that another bill will be coming.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Ordered a snowboard jacket and boots

Ordered a snowboard jacket and boots, both arrived quite quickly as described. Selection of brands is solid and the clearance section had some genuinely good deals. Affirm pay made it easy to split the cost without any problems. Good shop

June 25, 2026
Unprompted review

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