Shop Nomads Reviews 

510
•
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, most reviewers were somewhat happy with their experience overall. Consumers often genuinely appreciate the exceptionally fast shipping times, smooth purchasing processes, and the great deals found on various items. People frequently mention that specialty products arrive well-packaged, in pristine condition, and exactly as described online. However, some reviewers were not happy with unexpected customs fees, international duties, and additional tariffs charged upon delivery. Customers also noted that customer support teams were completely unresponsive when trying to resolve sizing and order issues. Others reported experiencing notable shipping delays, receiving incorrect items, or finding missing components inside their packages.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction over great sales,... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers praising the fast shipping times... See more

Price

People report ambiguous experiences with price, as some consumers highlight great discounts and low costs on... See more

Order

Customers consistently note ambiguous experiences with order processes, as many reviewers highlight... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers praised polite agents and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ease of purchase for the snowboard boots was brilliant and equally the speed of delivery (under a week even though x-Atlantic shipping was required). The only negative is the returns policy whic... See more

Rated 4 out of 5 stars

Great customer service, product and shipping (had delays but not their fault). However one thing I was not aware of were the added tariffs - about a week after receiving my order I received a tari... See more

Rated 4 out of 5 stars

Bought my son his first snowboard and got it shipped to England. The only minor negative I would say is, I wish they could calculate the total shipping (for international shipping at checkout). Inst... See more

Rated 4 out of 5 stars

Said free shipping and after reading TOS it was at my charge . Both scooter were already paid for when i got notified via email . I just said F it and paid , but that was disappointing and making my d... See more


Company details

  1. Outdoor Sports Store
  2. also in
  3. Men's Clothing Store
  4. Shoe Store
  5. Skateboard Shop
  6. Snowboard Shop
  7. Women's Clothing Store

Written by the company

Snowboard, Ski, Skateboard, Scooter sports store and lifestyle apparel,shoes, sandals, sunglasses, watches, sandals shop. With brands like Volcom, DC, Quiksilver, Roxy, Burton, Lib tech, Hershel, Thrasher, Huf .


Contact info

3.5

Average

TrustScore 3.5 out of 5

510 reviews

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Hasn’t replied to negative reviews

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3.5

All reviews

(510)

179 reviews in the last 12 months

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Rated 2 out of 5 stars

BUYERS BEWARE – Unexpected Fees!

BUYERS BEWARE – Unexpected Fees!

I purchased a K2 snowboard from Shop Nomads, and while the product itself arrived brand-new and in excellent condition, the overall purchasing experience was very disappointing.

My first order was canceled and refunded without any explanation. After contacting customer service, I was told that my invoice was unpaid, even though I had placed the order through Shop Pay and subsequently received a refund.

After several emails, I placed a second order directly through their website. The snowboard was advertised for $215.99, with an additional $64.37 for shipping to Texas. I specifically communicated with customer service about shipping costs before ordering because I wanted to avoid surprises.

The snowboard arrived in great condition. However, I subsequently received an additional $40.52 invoice from FedEx for customs duties, brokerage, and processing fees.

That brought my total purchase to $320.88 for a snowboard advertised at $215.99. Nearly 49% above the advertised price!

I understand international orders may involve customs fees, but I would have appreciated greater transparency regarding these additional costs, especially after communicating directly with their customer service team before purchasing.

The product was great. The customer service was polite. But the overall purchasing experience and unexpected charges were frustrating.

If you’re ordering from the United States, be sure you understand the TOTAL delivered cost, including potential customs and brokerage fees, before purchasing. What initially looks like a great deal may not be quite the deal you expected.

October 16, 2026
Rated 3 out of 5 stars

It was probably my misunderstanding but…

It was probably my misunderstanding but used the shop app had no idea company was in Canada. Thought i got an amazing deal at first. Then after delivery received a invoice from fed ex for approx 40$ import duty fee.
dope shoes but was a long wait and paid more then buying from a local shop. Glad I realized it before I ordered the NB 306 Foy I was about to order from nomad

October 11, 2026
Rated 5 out of 5 stars

Happened to come across this great business

Came across the website while searching for a specific item. Ended up buying two other items when I looked through inventory. Great products you can't find other places. Easy to navigate website. Quick and easy shipping and tracking. Happy to support local! Gem of a business!

October 12, 2026
Rated 5 out of 5 stars

Happy

Fast shipping, great deal, and I did not have to consider any of the tariff costs while purchasing as a US resident. Thank you!

October 14, 2026

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