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Official Manchester City Online Store Reviews 

17,978
•
TrustScore 4 out of 5

4.2

Soccer Store
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Review summary

Created with AI, based on recent reviews

Considering 4,336 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting the excellent material and design. Many consumers are also very satisfied with the delivery service, highlighting its speed, reliability, and clear communication regarding order status. People appreciate the overall quality and design of items, often finding them to be top-notch and fitting perfectly. However, some customers also noted issues with delivery times, experiencing delays or orders being lost in transit. A few other people also felt that packaging was subpar or lacked branded presentation, and some received incorrect or faulty items. Additionally, some reviewers mentioned concerns about high costs, including import duties or unexpected shipping charges.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the excellent material and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the super fast and quick... See more

Quality

Users describe positive interactions with quality, with many reviewers consistently praising the excellent... See more

Order

Customers consistently note ambiguous experiences with order, with some praising the ease of ordering and... See more

Price

Customers had ambiguous experiences with price, with many praising the great prices, quality, and good deals... See more

Reviews shaping this summary

Rated 5 out of 5 stars

On seeing this special shirt worn by MCFC members on their open top bus parade I just had to have one ! Ordering was very straight forward & the explanation of delivery date was very clear & I was... See more

Company replied

Rated 5 out of 5 stars

Good quality tee shirt, I had to pre order it for my husband (not your typical city).I saw the players wearing it at the end of season parade. My husband absolutely loves it, as he didn't know that I... See more

Company replied

Rated 5 out of 5 stars

The shirts arrived in great time and were great quality. However free delivery should mean free delivery! Especially when spending over$300 Canadian. Having to pay import charges of $50.00 on top of... See more

Company replied

Rated 5 out of 5 stars

I am in America and the shipping experience went really well. I like that. Any tariffs and duties are paid up front so there's no surprises. My package arrived impressively fast and I love my order.

Company replied

Company details

  1. Soccer Store

About Official Manchester City Online Store

Written by the company

Welcome to the Manchester City Online Store, your official store for Manchester City Football Club team merchandise.

The official Manchester City Online Store is operated by stichd, a member of the PUMA group and an internationally recognised, licensed merchandise partner. Being a PUMA company, our close relationship with sports enables us to be the first to deliver you the very latest official licensed products, including special editions and exclusive products not available anywhere else. At stichd sportsmerchandising, we design, develop, and distribute licensed sports merchandise worldwide.

When ordering from the official Man City store, you’re ordering directly from the club. As a fan, this gives you the guarantee you’re getting 100% official, licensed merchandise every time.

Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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4.2

All reviews

(17,978)

4,697 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Excellent service and quick shipping. I made a mistake with my order and customer service was quick to help me sort it and get the right kit sent off quickly. I have one very happy lad now that his new Haaland jersey has arrived!

July 15, 2026
Rated 2 out of 5 stars

UPS in Spain are the laziest courier…

UPS in Spain are the laziest courier company. My business receives hundreds of packages at no. 355 but UPS always dump them at 335 which is a quick one drop dumping station and customers like me have to collect from there. Not acceptable...... Obviously the quality of my purchases is superb and the Web order site is pretty good too!

July 9, 2026
Rated 5 out of 5 stars

Great Products & Super fast delivery

Extremely smooth and fast delivery to the UAE via DHL. One important note for local buyers: since these are shipped from abroad, an additional import VAT will be charged by customs upon arrival. That aside, the products themselves are amazing, and there are some fantastic discounts and exclusive offers available for Man City members!

September 30, 2025
Rated 5 out of 5 stars

Supporter from across the pond. Well done City!

Supporter from across the pond. Ordered an Authentic 26/27 home jersey. Received notice that there was a slight delay due to a high volume of orders, which is always appreciated. Once it shipped, it showed up in just a couple of days from the Netherlands to the U.S.

I really appreciate the high-quality Man City box that the jersey arrived in. Almost didn't want to take the jersey out of it! The jersey itself is exactly as advertised. Badges, name/number prints, all excellent. Blows my mind how thin (yet sturdy) the material is these days for football kits. Nothing like what we had in my playing days, that's for sure.

Well done City!

July 20, 2026
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