Continued lies and delays. Their website now shows a customer service phone number WHICH DOES NOT WORK! This company sells COUNTERFEIT watches and IS NOT customer focused. Their watches are not... See more
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Review summary
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I ordered a tossit watch over a month ago and received a tracking order from FedEx saying it has been shipped. The ship status was over a month ago and there hasn’t been any movement since. I reached... See more
Company replied
I strongly advise against buying from this company.On November 11, 2025, I purchased a Diesel men's watch for over CAD $350, but on November 26, 2025, I received a Michael Kors women's watch worth le... See more
Company replied
Well it took quite long time to come and it was hard getting ahold of anyone to inquire about my purchase. And then, when it finally came the watch was broken. I’m sending it back because i... See more
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Company details
Written by the company
Welcome to Timepiece — Where Luxury Meets Value At Timepiece, we believe that owning a luxury watch should be a timeless experience — accessible, authentic, and unforgettable. As a premier online destination for luxury timepieces, we proudly offer an exceptional selection of iconic brands including TAG Heuer, Tissot, Gucci, Versace, Movado, Burberry, and many more. Our collection is carefully curated to bring you the perfect blend of sophistication, craftsmanship, and style — whether you're shopping for a bold statement piece, a refined everyday watch, or a meaningful gift. Each timepiece we sell is 100% authentic, brand new, and comes with the original packaging and manuals. We make your experience seamless with free shipping on all orders, no hidden fees, and smooth customs clearance. With a reputation for reliability and outstanding customer service, Timepiece has become a trusted name for watch enthusiasts around the world. What sets us apart? It’s simple: luxury at beatable prices. We work hard to secure the best deals, so you don’t have to compromise between elegance and value. Discover the Timepiece difference — timeless luxury, unbeatable value, and service you can trust.
Contact info
4030 8 Street Southeast, L4W 5A6, Calgary, Canada
- +1 (833) 593-2031
- support@shop-timepiece.com
- shop-timepiece.com
2.3
Poor
45 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Took my $1,000 a month ago
Took my $1,000 a month ago, gave me a USPS tracking number that hasn’t been updated in 3 weeks, and an AI email response every time saying “we are monitoring” or “we are escalating” when they’re doing neither. Worst customer experience I’ve ever seen. Won’t ever use them again.
August 9, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your frustration regarding the shipping delay and lack of a clear update.
Please contact our support team directly at support@shop-timepiece.com with your order details and tracking number so we can review the shipment and assist you further.
– The Shop Timepiece Team
Sold me 2 fake Seiko watches
Sold me 2 fake Seiko watches. Ist one was a solar speedtimer , the power dial did not work and there's a ' tell tale 'on one of the subdials that is inconsistent and not genuine.
2nd watch was spb381j1 , the 3 day spring power reserve only lasted 42 hours.The dial was misaligned . The quality of the fakes is really good and it's hard to tell them from genuine.
July 4, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your concerns regarding the watches you received.
Please contact our support team at support@shop-timepiece.com with your order details and any supporting information, including photos or documentation regarding the watches, so we can investigate the matter thoroughly.
We take concerns regarding product quality and authenticity seriously and would appreciate the opportunity to review your case and assist you further.
– The Shop Timepiece Team
Horrible company unethical do not do…
Horrible company unethical do not do business with them. I purchased a watch and realized that it was the women’s version they have now refused to exchange it or return my money. This is a company that doesn’t care about their customers. Beware do not buy watches from them.
July 29, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your frustration regarding the watch you received.
Please contact our support team at support@shop-timepiece.com with your order details so we can review the situation and assist you with the available return or exchange options. We take customer concerns seriously and would appreciate the opportunity to look into your case.
– The Shop Timepiece Team
Truly horrendous, they sell fake watches
Truly horrendous. They sell fake watches but the really concerning thing is if I didn't have a genuine original to compare it to, I wouldn't have known. There were multiple and material differences on a watch that has a limited run of 300 pieces worldwide.
I expressed my strong dissatisfaction and they promptly offered a 20% discount which rose within a week to 50%, not something I'd suggest a genuine business selling genuine watches would do.
I remain out of pocket due to their lies that I am now pursuing through MasterCard.
Stay well away and if you've bought from them previously, endeavour to compare your watch with an original. Sadly, I'd suggest you'll be disappointed.
EDIT - in response to their comments, they too, like their watches, are fake. They are completely ignoring me now hence my escalation to MasterCard.
May 24, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your concerns and understand your frustration regarding your experience.
Please contact our support team directly at support@shop-timepiece.com with your order details and any supporting information so we can review your case thoroughly and assist you further. We take concerns regarding product authenticity, refunds, and customer service seriously and would appreciate the opportunity to investigate the matter.
– The Shop Timepiece Team
great selection of watches
great selection of watches, shipment included in price, relatively low prices and fast delivery
July 27, 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed our wide selection of watches, competitive prices, included shipping, and fast delivery.
Your support means a lot to us, and we look forward to serving you again.
– The Shop Timepiece Team
Received an amazing Seiko time piece…
Received an amazing Seiko time piece from this company. I got a great deal on it which I couldn't get near to anywhere else. Did offer a free gift as a tempter but disappeared at check out. Can't really complain as the watch was well under retail value. Arrived in reasonable time too. Would use again.
June 1, 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your thoughtful feedback! We’re delighted to hear you’re enjoying your Seiko timepiece and that you found such great value with your purchase.
We also appreciate you mentioning the free gift. We’re sorry for any confusion during checkout, and your feedback will help us improve the experience for future customers.
Thank you for your support, and we look forward to serving you again.
– The Shop Timepiece Team
Well it took quite long time to come…
Well it took quite long time to come and it was hard getting ahold of anyone to inquire about my purchase.
And then, when it finally came the watch was broken.
I’m sending it back because if it’s broken before I even wear it, I worry it could break again. I think they could have tried to make me feel more confident in their company.
They want me to pay for the return postage and then they say they will refund my money.
I have no idea if they will. Or not.
After consulting a professional I realize I must receive a prepaid legitimate postal return coupon.
The watch is obviously a poor quality knockoff.
I now have zero faith or confidence in this product. I am a senior citizen and this scam hurt me financially and emotionally.
The Canadian government should shut this so-called business down immediately.
My mother was born in Canada and I’ve always until now had utmost confidence in Canadian products.
June 18, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your disappointment. This is not the level of service we strive to provide.
Please contact our support team directly at support@shop-timepiece.com with your order details and any previous correspondence so we can review your case thoroughly. We take concerns regarding product quality, returns, and refunds seriously and will do our best to assist you and work toward a resolution.
Thank you for bringing this matter to our attention.
– The Shop Timepiece Team
I piad and never did receive this watch…
I piad and never did receive this watch and never got any replies from the company.
June 3, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear that you have not received your order and were unable to get a response. We understand how frustrating this must be.
Please contact our support team directly at support@shop-timepiece.com with your order number and purchase details so we can investigate the matter and assist you further. We will also do our best to escalate your case internally and work toward a resolution as quickly as possible.
– The Shop Timepiece Team
I placed an order back at the beginning…
I placed an order back at the beginning of May, still have not received my order, I have not one but 2 tracking #’s now with Canada Post, and both say item cannot be found. I have reached out to Cust service numerous times, always the same person responding “Daniel Reed” and he just keeps telling me they are keeping an eye on the courier’s tracking, give it a little more time, I have asked for a refund now on my order however Daniel Reed keeps saying the company can’t do that until the order is considered lost, I have called, but no live person, all recordings, and only to have it tell me to email to the customer support email, I just want a refund now, not a run around, but Daniel Reed the only person running the company is refusing to do so until they feel the order has been lost. What a joke this company has turned out to be.
Diane
May 12, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your frustration regarding the delivery delay and lack of resolution.
Please contact our support team directly at support@shop-timepiece.com with your order details and previous correspondence so we can review your case further. We will also internally escalate the matter and do our best to assist in reaching a resolution as quickly as possible.
Thank you for your patience, and we apologize for the inconvenience caused.
– The Shop Timepiece Team
You sent this to me and I havent even…
You sent this to me and I havent even received anything yet
June 10, 2026
Unprompted review
Reply from TIMEPIECE
We sincerely apologize for any confusion and understand your frustration. It appears that the review request may have been sent before your order was delivered.
Please contact our support team at support@shop-timepiece.com with your order number so we can check the status of your shipment and provide you with an update as soon as possible.
Thank you for your patience, and we look forward to resolving this for you.
– The Shop Timepiece Team
Buyer beware - No returns
Buyer beware, they don't accept returns unless wrong order or damaged. Never again!
May 20, 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.
Our return policy is clearly outlined on our website and is intended to ensure fairness and transparency for all customers. We do accept returns and provide resolutions in cases where an item arrives damaged, defective, or different from what was ordered.
If you believe your situation requires further review, please contact our customer support team at support@shop-timepiece.com. We are always happy to review individual cases and work toward a satisfactory resolution whenever possible.
– The Shop Timepiece Team
Very quick delivery and amazing Black…
Very quick delivery and amazing Black Friday discounts. The packaging was also very secure and the items were very well protected. THX
March 30, 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your wonderful feedback! We’re delighted to hear you enjoyed the Black Friday discounts, quick delivery, and secure packaging. It’s great to know your items arrived safely and well protected.
We truly appreciate your support.
– The Shop Timepiece Team
where is my watch!
I ordered a tossit watch over a month ago and received a tracking order from FedEx saying it has been shipped. The ship status was over a month ago and there hasn’t been any movement since. I reached out to the company only to be told that they are on top of it and the shipping information is accurate. It’s been over a month now and I still don’t have the watch. I’m gonna request a refund. I thought hard about ordering from this company and should’ve listened to my first thought. I usually order from legit companies but with the pricing lower compared to other companie I decided to take a chance. They suckered me in with the price and now I’m paying for a dishonest company that took advantage of me! No watch no information, no communication…I would never recommend this company to anyone! Hopefully I will get my watch, from that point I will write a fair update, ...
April 8, 2026
Unprompted review
Reply from TIMEPIECE
Hi Dennis Mcdaniel,
We’re very sorry to hear about your experience and completely understand your frustration regarding the shipping delay and lack of movement on the tracking information. This is certainly not the level of service we aim to provide, and we sincerely apologize for the inconvenience and concern this situation has caused.
We take delayed deliveries and customer concerns very seriously, and we would like the opportunity to investigate your order further and provide proper assistance.
Please contact our support team at support@shop-timepiece.com with your order details, and we’ll do our best to assist you directly and resolve this matter as quickly as possible.
– The Shop Timepiece Team
A friend ordered a Movado Series 800 a…
A friend ordered a Movado Series 800 a few weeks ago and they sent a Michael Kors instead. After complaining he was sent a Fed Ex tracking number that says that it was delivered. Of course it was delivered but they delivered the wrong item. I was gonna spend a few thousands here as I luv watches and the prices here seemed more reasonable than buying from the actual manufacturer. I’ve read the reviews and complaints and I will just spend my money elsewhere.
April 17, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your friend’s experience and understand how this situation would raise concerns. Receiving an incorrect item is not acceptable, and we sincerely apologize for the inconvenience caused.
In such cases, we encourage the customer to contact our support team directly at support@shop-timepiece.com
with order details and photos so we can investigate the issue thoroughly and arrange the appropriate resolution.
We also appreciate you taking the time to share your concerns. Feedback like this is important to us, and we remain committed to improving both our service and customer experience.
– The Shop Timepiece Team
If there is a negative stars to give
If there is a negative stars to give, this company deserves it.
Fake watches! Advertised on their website as authentic. Beware! Never again.
April 8, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear about your experience and understand your disappointment. Shop Timepiece takes concerns regarding authenticity very seriously, and we never intentionally misrepresent products.
Please contact our support team at support@shop-timepiece.com
with your order details and any supporting information so we can investigate the matter thoroughly and assist you further. We value customer feedback and would appreciate the opportunity to review your case properly.
– The Shop Timepiece Team
FRAUDULENT Watches and POOR CUSTOMER SERVICE…
The company responds each time I write their customer service people to resolve this issue of FRAUD. I am constantly writing and every email I received back is ffrom Daaniel Reed. Perhaps, you should speak to this person to assist in resolution and 100% refund to me.
May 3, 2026
Unprompted review
Reply from TIMEPIECE
We’re sorry to hear that you remain frustrated with this situation and understand your concerns regarding the delay. Please contact our support team directly at support@shop-timepiece.com
with your order details and previous correspondence so we can continue reviewing your case and assist you further.
We remain committed to resolving customer concerns as fairly and professionally as possible.
– The Shop Timepiece Team
Reply from TIMEPIECE
We’re sorry to hear about your experience and take concerns regarding authenticity very seriously. This is not the experience we aim to provide.
Please contact our support team at support@shop-timepiece.com
with your order details so we can investigate this matter thoroughly and assist you further. We are committed to resolving your concern.
– The Shop Timepiece Team
I am conflicted about TIMEPIECE
I am conflicted about TIMEPIECE. The delivery process took longer than anticipated, but the watch itself is good and seems sturdy. Eventually, although slowly, customer service assisted. If you're not in a rush, it's a good choice.
March 19, 2026
Unprompted review
Reply from TIMEPIECE
Thank you for your honest and balanced feedback. We’re glad to hear that you’re happy with the quality and sturdiness of the watch, and we appreciate your patience throughout the delivery process.
We also value your comments regarding the shipping time and service speed, as they help us continue improving the overall customer experience. Thank you again for your support and understanding.
– The Shop Timepiece Team
The Watch is substantially different…
The Watch is substantially different from the online pictures. It’s a dull dark blue almost a grey. Online it’s bright blue. Not close to the real product. I won’t ever buy again
February 10, 2026
Unprompted review
Reply from TIMEPIECE
Reply from Shop Timepiece:
We’re sorry to hear that the watch did not meet your expectations. Sometimes the appearance of colors can vary slightly due to lighting conditions, screen settings, or product photography, but we understand how disappointing it can be if the item looks different than expected.
Please contact our support team at support@shop-timepiece.com
with your order details and photos of the watch so we can review the situation and assist you further. We value your feedback and would like the opportunity to make this right.
– The Shop Timepiece Team
Reply from TIMEPIECE
We’re sorry to hear that you haven’t received your order. Please contact our support team at support@shop-timepiece.com
with your order number and details so we can investigate the shipment status and assist you as quickly as possible. We’re here to help resolve the issue.
– The Shop Timepiece Team
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