Selenepets Reviews 

SelenePet water fountain leaks at transparent window. I recieved my pet water fountain on 09-01-2026. I was so excited to get it. However I can not use it, do to it's leaking. On 09-01-2026 I took pictures where you can see it leaking, wrote the company at Selenes email they have on their site if you need to get a hold of them, with pictures attached and inserted into the email. i attached my screenshot of my Thank you from them for the order with my invoice number and all my information. Sadly they do not honor their warranty or bother to respond back. I have now as of date resent the email three times to them. I have read other reviews now where one said it's been four months waiting for them and others feeling the same as me. They got my money and that's all they care about. Sure they might respond to this review as I seen them do on others telling them what to send them and that it will get top priority. Does it take writing a bad review to get help. I'm retired and don't have much. It was important for me to get my dogs this fountain. Their ads on Facebook makes it look like it's from America with Americans doing the ads. No where on SelenePet.com does it show it's coming from China. Your better off ordering from Amazon as they honor the sales there. I hope they get back to me and take care of this. If you want the fountain I would highly recommend you get it off Amazon where at least you can get a refund or and new fountain that works.

the water fountain and filters did not arrive ,they were stuck at customs in Holland. I got in touch with Selene, and they 'offered' to send another shipment - still waiting 8 - 9 weeks later.
It got left too long for PayPal to help - so now I also have a beef with PayPal.
I will still try and get the fountain and filters or a refund off of Selene, and if I do get either I will update Trustpilot. Really fed up with this company, they seem to be right con artists.
It would nice to hear if anyone has had a good experience with them.

Very poor communication and tracking information provided.
Sent email with questions 5 days ago. No response.
Sent email to customer support email listed, returned, can’t deliver.
DO NOT BUY FROM THIS COMPANY.

I purchased a water bowl and extra filters from Selene Pets, but unfortunately, my dogs refused to use it. Knowing they have a 30-day return policy, I submitted a return and refund request through their customer support email on August 12.

After receiving no reply, I sent a follow-up email 7 days later. Today is August 26—two full weeks after my initial request—and I have received zero communication back. No confirmation, no return instructions, nothing.

While I appreciated the initial concept of the product, their customer service is entirely non-existent once they have your money. Ignoring customers attempting to process a return within the advertised policy window is completely unacceptable. Save yourself the hassle and buy from a company that actually stands by its customer support.

Fountain took forever to arrive. It works fine in the month that I’ve had it. My problem is the subscription. $60 for more filters before I have even used the fountain a month! They don’t have a phone number. You cannot cancel your subscription on the website. I have emailed multiple times asking that the subscription be cancelled; no response. Tonight, the email bounced back saying that the email address listed on the website isn’t a valid address. WHAT?! I guess the only way I can stop it is to cancel the dang card. Buyer beware!

I like the fountain. My dogs do too. My frustration is they put me on an auto ship for the dental drops and filters which I wouldn’t willingly sign up for. I’ve emailed them four times with no response. I don’t trust a company with no phone number.

They reached out after a week and resolved the issue.

So I bought their product last month on line and the product was okay but then they started sending me items I did not order and they kept my credit card and began charging it for the unwanted items. They have no phone number to call and they don't respond to emails.