Kittyspout & DoggySpout Reviews 

6,924
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 5,607 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly love how quiet the water fountains are, noting that the products are exceptionally well-made, easy to clean, and genuinely encourage pets to drink more water daily. People really appreciate the durable stainless steel design and find that the initial setup process is remarkably simple, smooth, and entirely straightforward. Though some customers experienced significant shipping delays and long wait times for their packages to arrive, overall customer satisfaction certainly remains exceptionally high. A few individuals also mentioned occasional frustrations regarding automatic filter renewal subscriptions or receiving incorrect model items.

What people talk about most

Product

Users describe positive interactions with product, highlighting that the water fountain is of great quality,... See more

Quality

Customers had positive experiences with quality, expressing deep appreciation for the durable materials and... See more

User experience

People report positive experiences with user experience, highlighting how simple the setup and assembly... See more

Delivery service

Consumers find delivery service to be ambiguous, experiencing a mix of extremely fast arrivals and severe... See more

Order

Reviewers mention ambiguous feedback about order processes, as experiences vary significantly. Some consumers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Took a long time to receive, but!… Love the fountain. It is super quiet, keeps the water nice and cool, and our kitty seems to be enjoying it:). Customer service was great, communicative, quick to... See more

Company replied

Rated 5 out of 5 stars

I love the new motion activated feature, this decreases loss from drying atmosphere. I know my dogs love the fountains, I have never seen one of the cats use them, but who knows. They’re easy to clean... See more

Company replied

Rated 5 out of 5 stars

We recently received our Kittyspout. Was easy to assemble, will be easy to clean. I think this will be my favorite flowing water dispenser for my cats. I've seen one cat drinking big gulps of water an... See more

Company replied

Rated 5 out of 5 stars

Our “little old girl” was getting urinary tract infections frequently. In an attempt to stop those we tried the fountain (among other things). She is drinking much more than she did from a regular bow... See more

Company replied


Company details

  1. #4 of 5 best companies in Pet Store

Written by the company

KittySpout and DoggySpout improve your pet’s health & happiness by providing fresh, filtered water all day long. Loved by thousands of busy pet owners for their spout-like design and easy use.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(6,924)

5,859 reviews in the last 12 months

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Rated 3 out of 5 stars

A month to ship

Like the water fountain.
Took almost a month to get it, though.
Don't like the constant emails to buy more equipment and products.
Don't like that you set up automatic shipments without my authorization.

July 24, 2026
Rated 5 out of 5 stars

This product is amazing

This product is amazing! My cat loves it. He was a little skeptical at first but once he realized what it was, he’s been licking away. I also love how much water it holds and that you can choose different modes or use it wirelessly.

September 6, 2026
Unprompted review
Rated 1 out of 5 stars

Refund needed

My 2 cats used it 3 or 4 times the first day or 2 and haven't used it since. They have used numerous fountains for the last 6 or 7 years but they don't like this one. I have cleaned it and changed the filters after a week or 2 but they just ignore the unit completely. I've asked repeatedly for a refund, to no avail. I guess I will have to call the Attorney General.

August 8, 2026
Rated 1 out of 5 stars

SHADY DO NOT BUY FROM THESE PEOPLE

Very shady company. My auto-subscription for filters was placed 8/15. On 9/2 there was no movement in the system, and I wrote a negative review. Magically, the very next day I received an email saying my order was dispatched. Today, 9/6, my order says that “a shipping label has been created.” No other movement. All products ship from China. AVOID these people at all costs.

September 5, 2026
Unprompted review

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