Tele moderne Reviews 

Less than one hour before delivery DPD advised me that I must pay them an extra £92.12 for import duties.

THIS WAS IN ADDITION TO THE £430.40 for the artwork, so it was sent back !

Not at all happy !

Large range of variety, cheap prices and good quality.

We ordered a painting - quick delivery from Italy to UK but it did not looks as great as on the picture.

We also had a baby so took us quite a while to reach out but they were still offering a free exchange after quite a while. The painting we have exchanged is amazing, we love how it looks.

Was painful to return from UK to Italy due to customs - make sure to use UPS as they offer exchange back to the continent.

Special thanks to Martina, Viola and Asia.

Please do not order from this company buy locally they take your money and you receive nothing but advice to wait longer and be patient paid £200 on 2nd Aug and I have received nothing and they've been paid so they do not care nor resond to queries. Their tracking numbers do not work on dpd I fear ive been scammed. They have a massive pr campaign running in UK do not fall for it.

This company is an absolute disgrace. Please avoid. They have the prints I returned and my money and are refusing to give me a refund without a picture of me holding the prints....

The customer service was excellent. They were always quick to respond and helpful. We wanted the painting sent to Jersey and they helped us with the shipping costs via email. They also urged the courier when the painting was delayed in transit.
The painting is good quality and we are pleased with the final product.

The customer service was excellent. They helped us with the shipping to Jersey and kept in constant contact throughout the transit. They even helped when the delivery was running late(not due to them). The quality of the product is excellent and we are really pleased with the final product.

Very slow customer service. They do not answer requests but just with one liners. they turn every situation on their favour. It is not conincidence that they are so poorly reviewed. The quality of the painting was not good. Similar experience with other users.

I am sharing my experience with NEIBAC so that other consumers can make an informed decision.

I ordered “The point where the silence begins” (75 x 150 cm) with a wooden frame. What I received differed materially from the website presentation, and I was also disappointed with the quality and appearance of the printed canvas.

The neutral beige/cream background shown online appeared prominently pink/salmon on the delivered artwork; the blue/turquoise foliage was considerably more saturated; the floral details differed; and the white border and wooden frame also appeared noticeably different from the website images.

Importantly, this was not simply a matter of my subjective colour perception. After I sent photographs and explained the discrepancies, NEIBAC checked its own print file and acknowledged a colour reproduction issue, stating that the right side appeared darker. It proposed collecting the artwork and reprinting it using a different method “that will not alter the colors at all”, adding that it wanted me to receive the correct colours “just as they appear on the site”.

Given the extent of the discrepancies and my concerns about the canvas quality, I declined another print and repeatedly requested a return and refund.

Only after several days of correspondence was I told for the first time:

“We cannot process a return because it is a framed painting.”

I find that position difficult to reconcile with what preceded it. The frame was part of my order from the outset. I did not provide bespoke dimensions, choose a unique colour, request an inscription or provide any individual specifications. I selected the size and framed configuration from NEIBAC’s predetermined options.

Moreover, NEIBAC had itself proposed collecting the artwork and reprinting the canvas because of the colour problem. Under that proposed solution, the incorrect canvas would necessarily have been replaced. This makes it difficult for me to understand why the existing frame should subsequently prevent the return of the entire product. Nor is it clear to me why selecting a frame from standard options should make it “personalised”. In my view, a standard-size frame containing an incorrect print does not appear inherently specific to one customer and could potentially be reused for another artwork of the same dimensions.

There was also a separate shipping issue. €70 for “Express Shipping (3-4 Days)” was the only delivery option presented to me for Greece, despite the website advertising “Free shipping on all orders throughout Europe.” The shipment was recorded as dispatched on 5 August and delivered on 12 August. When I questioned the charge, NEIBAC explained that a different courier was required for Greece.

Charging €70 for “Express Shipping (3-4 Days)” creates a reasonable expectation of a premium express service. Paying such a substantial shipping fee only to receive the order seven days after dispatch was, in my experience, unacceptable — particularly when NEIBAC simultaneously advertised “Free shipping on all orders throughout Europe.”

Overall, I found NEIBAC’s handling of the transaction and complaint inconsistent and lacking in transparency: an artwork materially different from its online presentation; concerns about canvas quality; NEIBAC’s own written acknowledgement of a colour reproduction issue; followed by refusal of a return because the artwork was framed, even though the frame had been part of the order from the beginning.

Based on my experience, I would advise others not to purchase from NEIBAC. I certainly would not purchase from this company again. I wish I could post pictures of the product I received...

I had a great experience. I needed a large canvas in a short period of time. The communication with the company was fast and effective. They made everything possible for me to get the print very fast. The quality is good, the frame as well. I regret not having added the hand painting on top, but next time.

Read the fine print …. ANY item that you buy with a frame, they consider CUSTOM cannot be returned or exchanged. Furthermore, when I communicated with them to do so, I was bombarded with questions like “Why do you say it’s bad quality” and asking for pictures and all sorts of other argumentative questions BEFORE they finally told me that it can’t be returned or exchanged. It was the most bizarre interaction I’ve have with a vendor ever. The picture was poor quality, printed on a canvas so thin you could see through it. There is no doubt in my mind that they are purposely making it so they make the most money possible without any care of customer satisfaction. Buyer beware.

Catastrophic !

This is same company as Neibac.

Catastrophic. I paid €600 for a framed painting. It arrived damaged. They refuse to replace it and are offering me... €50. They're making a mockery of me... I do not recommend them!

Catastrophique. J'ai payé Euro 600 pour un tableau encadré. C'est arrivé abîmé. On refuse de me le changer et on m'offre ... euro 50. On se moque de moi ... je déconseille !

Catastrofico. Ho pagato 600 € per un quadro incorniciato. È arrivato danneggiato. Si rifiutano di sostituirlo e mi offrono... 50 €. Mi stanno prendendo in giro... Non li consiglio!

Katastrophal! Ich habe 600 € für ein gerahmtes Gemälde bezahlt. Es kam beschädigt an. Sie weigern sich, es zu ersetzen und bieten mir stattdessen nur 50 € an. Das ist eine Frechheit! Ich kann sie absolut nicht empfehlen!

I strongly advise against buying from Neibacshop (also listed as Tele moderne on Trustpilot). I placed Order #NB60721 for wall art on July 10th - Over a full month has passed, and I still have absolutely nothing to show for it.

**★☆☆☆☆**

The painting arrived damaged due to poor packaging. I reported it immediately with photographs, but instead of replacing it or arranging a professional repair, the seller offered only a €40 refund or expected me to repair the artwork myself.

After several unsuccessful attempts to resolve the matter, I had no choice but to open a dispute with my credit card provider.

Very disappointing customer service. I would not recommend buying from this seller, especially for international deliveries.

Warning! Customer service is refusing a return despite it being an online order! The quality is also inadequate! Never again!

Please, please,please avoid buying from these scammers !!!!!!!!!!. It's made me ill. I've read so many other complaints about the hidden import costs. PLEASE make it clearer !!!!!!!. They have you over a barrel. I refused to pay the import duty and said I no longer wanted the pic as i couldn't afford even more money. Then they came back with the bullshit that I HAD to receive it to be able to return it. Eventually they agreed to pay half. On receipt, the pic was of a VERY POOR quality. Sent it back with Evri at YET MORE MONEY!!!!!. Now it's stuck in customs in Italy. I've checked with Evri and they tell me it's the addressee 's responsibility now. Neibac won't (I assume) pay the import there side now. Apparently its not in there policy. I keep throwing at this SCAM of a company. It's been going on for MONTHS !!!!. They keep coming back with EXCUSE AFTER EXCUSE and saying I'm being rude. Not rude,just frustrated. I'm a carer for my 92 yr old Mum and my partner with dementia. This picture was a present and pick me up for myself. I'm out of pocket by at least £200 plus. I can ill afford this loss. If these people aren't stopped they will just keep making more and more money out of unfortunate people like me. I won't see a penny that's OBVIOUS!!!!!!!. BEWARE !!!!!!!!

Hello i order 7 days a go a painthing from a horse and today its arriving i was very happy when i saw it its beautiful i was very happy the see it.the quality is great. Thank you amore😘

Loved my Canvas print. It looks just as on the picture and I received it in just a couple of days. Definately recommend this printshop, you wont be dissapointed!

I had not realised it was coming from Italy so refused the customs charges, they are claiming they never received it back even though it has been 9 weeks and 7 weeks since the tracking says it was sent back to the sender. Every time I ask for a refund they reply asking if they can send the picture, had to report to Amex.

Nice frame for a correct price en careful delivery