My wife and I, after lengthy dialogue with the company, are now satisfied in how they will deal with customers in the future. It was thanks to Martina who grasped the situati... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered four canvas prints from Neibac. They arrived after approximately four weeks, apparently due to transportation issues. The quality of the prints was impeccable, and I am very pleased with... See more
Happy enough with the artwork and packaged well - although there was some damage to one corner. As other people have stated, I’m not sure it’s quite worth the money paid and the quality isn’t jaw-drop... See more
We ordered on the april 8 2026. Till now no painting. It takes a long time.
Company details
Written by the company
Tele Moderne, leader nella vendita di Tele per arredamento con design moderni per arrichiare gli interni delle vostre abitazioni. Grazie alla qualità dei prodotti si sta espandendo in tutta Europa. Una tela non riempie una stanza, la cambia ! Prova anche tu la qualità dei nostri prodotti
Contact info
3.3
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
There are great at customer service the…
There are great at customer service the delivery service made a mistake and they made sure I got my package received and I'm glad I did business with them I'll be doing business with them in the future
June 7, 2026
Unprompted review
Positive experience!
Although I was a bit nervous about ordering a large (and expensive) print online, everything went smoothly and I am very satisfied with the print! Even though there were some issues with the courier company that was delivering it, this was not NEIBAC's fault and I received quick and helpful support from the customer service team in order to have this fixed within a day ❤️
July 20, 2026
Unprompted review
Don’t buy art from NEIBAC SHOP
I ordered an art canvas in April 2026 and paid €511… it’s now July 17th 2026 and no art has arrived. All I’ve had is false promises from the customer service. I have absolutely no faith in the business, they blame the courier has lost it. Don’t buy anything from NEIBAC. I’m having to file a legal claim and enforce a judgement against them. Totally disappointed.
July 17, 2026
Unprompted review
Reply from Tele moderne
Good afternoon Oliver,
we contacted you promptly to resolve the situation after the courier caused an issue with your shipment, and we immediately put a new print into production!
We apologize for the inconvenience and remain at your disposal should you have any questions or concerns.
Ok, No more and expensive to ship to uk
Picture is ok. Colours maybe not as vibrant as I expected. Quality is ok.
I really liked it on the web so decided to pay the £55 shipping fee.
What came as a surprise was the large customs fee that was then imposed during delivery via the courier service.
It is in their terms and conditions that any customs fees are payable by the customer but it’s not clear or highlighted so just be aware of that if buying in the uk. Mine was £40. When I complained they just said sorry you missed it on the website. But They did refund me half in the end.
So all in all the product is ok but for the fees you’ll pay to import to uk you might be better looking locally.
July 16, 2026
Unprompted review
Dreadful product
So far, there has been no resolution reached for us wanting to return a product that looks like a bad photocopy of a map. The quality is so bad & we alerted the shop within minutes of receiving it. We have asked to liaise either their legal team. So far, no response from Legal. Finally a response but the frame and bad photocopy are standard size. Nothing personalised about it whatsoever.
July 14, 2026
Unprompted review
Reply from Tele moderne
Good afternoon,
we acknowledge receipt of your review but would like to clarify our operating procedures and the applicable regulations to ensure full transparency
All our artworks are high-quality prints. We sincerely regret that the product's style and finish did not suit your personal taste
As stated in our terms of sale and in compliance with current regulations (Art. 59 of the Consumer Code), the right of withdrawal does not apply to goods made to measure or clearly personalized
Since each piece is handcrafted based on the specific size, artwork, and frame selected by the customer at the time of ordering, the item cannot be returned simply due to a change of mind
Our customer service team handles all sales and after-sales matters through official channels
Should the product exhibit actual non-conformity or manufacturing defects (distinct from matters of aesthetic preference), our procedures involve a photographic review and subsequent warranty processing
We invite you to contact us at neibacshop@gmail.com, including your order number; our quality department will then conduct a technical assessment to verify the conformity of the product you received
Horrible shopping experience
⭐ 1/5 — Very disappointing experience. I do not recommend this shop.
I ordered a painting costing over €500 and it took more than two months to arrive. When it finally arrived, the frame was broken and the overall quality was far below what I expected for this price.
Customer service is rude and ineffective.
Poor quality, poor packaging, long delivery time and a disappointing after-sales service. I would not buy from this shop again.
July 14, 2026
Unprompted review
Reply from Tele moderne
Dear David,
thank you for sharing your feedback
We are sincerely sorry to read your review; an order worth over €500 deserves impeccable handling, and what you described falls far short of the quality and service standards we strive to uphold
Such long wait times are not the norm for us. We deeply apologize for the delay and for the packaging, which failed to adequately protect the artwork during transit resulting in a broken frame
Unfortunately, couriers can sometimes cause issues during shipping
Our prices reflect the fact that our products are made to order using carefully selected materials. We are very sorry that the final result did not meet your aesthetic expectations
When a product arrives damaged due to shipping, our guarantee covers a free, priority replacement of the item or the damaged parts
Please contact us directly at neibacshop@gmail.com or +39 320 419 2563, providing your order number and attaching photos of the broken frame
We will handle your case as a top priority to find the best solution together
Great Shopping Experience
I didn't expect to be this pleased with my first order. The painting looks exactly like the picture and looks amazing. Thanks for the fast shipping and smooth delivery. I definitely recommend it, it was a great shopping experience.
July 14, 2026
Unprompted review
Poor quality and service! Dont buy here!
Worst experience ever. The canvas quality is extremely poor, the print came out wrong and is very pixelated. Customer service response time is super slow. Save yourself the trouble and never buy here.
July 14, 2026
Unprompted review
Reply from Tele moderne
Dear Maarten,
we are unable to contact you to understand the issue you experienced.
As you did not provide your contact details or an order number, we cannot determine which order you are referring to.
All our artworks are of high quality certainly not poor quality as we handcraft everything in Italy.
We kindly ask you to contact us at neibacshop@gmai.com or at +39 320 419 2563
We remain at your disposal!
I am very happy with the canvas which…
I am very happy with the canvas which is large 150x100 with retouch. The delivery to Majorca was a nightmare and the SEUR/DPD SHIPPYPRO communication and online system was dreadful. I waited in three full days but it eventually arrived. Neibac were helpful to get my order shipped quickly and then intervened 3 times to get it finally delivered. Unfortunately unless they choose another delivery company I will not be ordering again. Which is a shame as I really like the canvas
July 13, 2026
Unprompted review
Great pictures and responsive customer…
Great pictures and responsive customer service. A bit slow delivery but all in all I would buy again
July 10, 2026
Unprompted review
Nice quality
Nice quality, fast shipping and wide selection of paintimgs and various size
July 6, 2026
Unprompted review
Excellent customer service and the art…
Excellent customer service and the art work is very beautiful and the Wooden frame great. I baught two pieces and love them both. Customer service went out of their way to help me and I give them all the compliments I can give. 5 ⭐️
July 3, 2026
Unprompted review
I would strongly advise not to use this…
I would strongly advise not to use this company as the customer service is not very good.
Plus the advertised pictures do not fully reflect the product that you receive.
Quality of the frame and print is nothing like advertised.
July 1, 2026
Unprompted review
Reply from Tele moderne
Good afternoon Paul,
we have contacted you several times with a solution to your problem offering to add hand-finishing and meet you halfway but we haven't received a reply
Upon inspection, we confirmed that the image was produced correctly and there were no defects
Please contact us and provide a response at neibacshop@gmail.com.
⭐⭐⭐⭐⭐ Absolutely stunning!
⭐⭐⭐⭐⭐ Absolutely stunning!This canvas exceeded my expectations. The print quality is incredibly sharp, the colors are vibrant, and the materials feel premium and durable. It arrived perfectly packaged, ready to hang, and has completely transformed my room. Highly recommended!
July 1, 2026
Unprompted review
ESTAFA / FRAUD be careful
Estafa. Pagas, te mandan un cuadro que no es el que has pedido y te dicen que no devuelven el dinero ninlo recojen.
FRAUD. Be careful, they dont send the goods
June 1, 2026
Unprompted review
Reply from Tele moderne
Estimado Arturo,
rechazamos categóricamente las acusaciones de estafa y fraude
Asimismo, deseamos señalar una clara contradicción en su reseña: primero afirma haber recibido un cuadro distinto al que solicitó, pero inmediatamente después declara que el producto nunca fue enviado
No nos ha facilitado ningún dato de contacto para comunicarnos con usted
Todos los pedidos recibidos se procesan, fabrican y envían debidamente
Si el artículo recibido no coincide con su pedido debido a un error logístico por nuestra parte o a un defecto de fabricación, nuestra política contempla una sustitución inmediata y gratuita a nuestro cargo, previa verificación por parte de nuestro equipo de atención al cliente
No es nuestra intención que el cliente se quede con un producto que no cumpla con las especificaciones
Si ha observado alguna discrepancia entre el envío y el artículo que configuró en el sitio web, le rogamos que envíe fotografías del cuadro recibido a neibacshop@gmail.com o por WhatsApp al +39 320 419 2563, indicando su número de pedido
Reply from Tele moderne
Good morning,
while firmly rejecting the allegations of fraud, we wish to point out an objective fact: following the payment reversal, the goods remained in your possession without having been paid for or returned
As each of our paintings is custom-made according to the customer's specifications, we believe that retaining both the product and the refund is not fair treatment of our work
We remain at your disposal to resolve this outstanding matter
Tele moderne neibacshop.com 5stars, DPD - 5stars
We'd give it a 5stars, we were very worried that because it’s canvas, it wouldn’t have the quality of printed paper but the canvas is stretched incredibly well. I was also concerned about viewing the picture from an angle, that you may get a sheen off the canvas but there is none, we are exceptionally happy with colour reproduction the quality of the canvas and the fact that there’s no sheen, that i have seen on less quality products. After making the purchase I did then read the people had had problems with transportation and delivery, our experience was that DPD/shippy international handled our shipment well We were kept inform and it arrived in the UK within a week of order. it was then handed over to DPD UK where it became a disaster They have an automated system that doesn't allow you to speak to anyone We ended up staying in three days only for them to set us at the end of each day that there had been a problem and it would be delivered the following day There is no way of getting in contact with their depot their bots and far east Help desks are incredibly unprofessional and non caring. we did get a lovely print eventually and really that's all that matters But if you wish to continue to be successful you need to find a better shipper than you have at the moment.
June 16, 2026
Unprompted review
Great picture and service
I had trouble sorting delivery to Malta due to very high costs of transportation. These gully’s helped me sort it and we did the payments direct over email rather than via the site. Great CS, fast responses. The two pictures I bought are 2m in size and were delivered without issue. They look great.
June 1, 2026
Unprompted review
Bad quality, bad return policy
Ordered a painting and the quality is very bad,white border around the print was not equal and the left vs right side. Painting frame was also already broken on arrival. They refuse to take it back because I had it framed by them. Just lost 250 euro, painting is very bad quality looks like the printer ran out of ink. But customer service keeps on saying it is to be expected. Do yourself a favor, skip this company. Was offered a solution after mailing back and forth a lot. Can return the item to get a replacement. But according to european law they should accept 14 day return, they refuse. Still pursuing legal action. Buy the item with a credit then atleast you can get your money back through the creditcard company!
June 24, 2026
Unprompted review
Reply from Tele moderne
Good afternoon,
we contacted you several times and offered to send you the painting with the correct lighting and no image issues, but we received no further response from you.
We have always been willing to help resolve the issue; please contact us at +39 320 419 2563 or via email at neibacshop@gmail.com
Lovely picture & good service
Picture we ordered is lovely and cant fault the company with issue we had , had prompt replies and issue was swiftly dealt with .
good quality picture and super delivery time
Would recommend
June 20, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.