Mesonart Reviews 

284
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 99 reviews, reviewers had a great experience with this company. Customers frequently praise the wonderful artwork and mention that support teams are extremely helpful, responsive, and attentive throughout the entire ordering and delivery process. Many people also note that items arrive securely packaged, often ahead of schedule, and look truly stunning once placed proudly in their living spaces. Some reviewers were not happy with occasional shipping delays, frustrating communication breakdowns, or receiving damaged items that required difficult and lengthy replacements. Consumers additionally felt disappointed when physical products failed to match online advertising claims or personal expectations regarding overall quality and craftsmanship.

What people talk about most

Product

Customers report great satisfaction and delight with the product, highlighting that the artwork is stunning,... See more

Quality

Reviewers mention positive feedback about quality, noting that the paintings are beautiful, stunning, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are helpful,... See more

Order

People report ambiguous experiences with order, as opinions on the process vary widely. Many customers praise... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that shipping is fast and items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best experience ever! Their art work is fantastic, when I saw it online I knew this was what I was looking for. Their customer service is outstanding! They worked with me in making sure I was comple... See more

Rated 5 out of 5 stars

The whole process was incredibly simple, Stephen initially, with what we were wanting, to ideas we sent over. Placing the order was very simple and then Tina took over. The artists are incredibly tale... See more

Rated 5 out of 5 stars

My consultant has kept me posted every step of the way. My first painting arrived, carefully packaged, and is just what it looked like in the preview photos provided. I can't wait to see the other 3... See more

Rated 5 out of 5 stars

After my order I received a image by email for approval, it was beautiful. After receiving the painting Stephen Huang has done one EXCELLENT job he has made one EXQUISITE piece of art it is stunning... See more


Company details

  1. Art Gallery

Written by the company

Our original paintings are 100% hand-painted by professional and remarkable painters using Professional oil/acrylic paints and High-quality linen canvas. The size is unlimited and the color can be customized. We are focused on staying on creativity and The latest Interior design trends, So that we can offer creative solutions and customization to complement your design intent and budget needs.


Contact info

4.2

Great

TrustScore 4 out of 5

284 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.2

All reviews

(284)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

10/10 Exceeded my expectations

This was my first time ordering from MesonArt, and I couldn't be happier! The horse painting is absolutely stunning, featuring incredible, vibrant colors that prove it is a genuine, handmade piece. From start to finish, the customer service was top-notch. They provided updates throughout the delivery process and even reached out to ensure the painting met my expectations. The artwork arrived beautifully and securely packaged.
I will definitely be ordering more paintings soon! A huge thank you to the family art consultant, Ming, and especially to Ms. Hilda Meson (Trade Project Manager & Art Consultant). The artist, Tina, created a beautiful and stunning horse painting for our home. Thank you so much to the whole team at MesonArt!

September 3, 2026
Unprompted review
Rated 1 out of 5 stars

Scam!!

Scam!!! The website looked absolutely trustful - the address was in the USA ( in WyoMING) , US telephone number, prices in USD. This is done intentionally to mislead customers and it is just the begging of the whole scam. I live in Europe and the whole procedure of sending pictures abroad seemed to me tedius, but doable. I so much wanted exactly one picture, I didn’t care checking the artist. A couple weeks later I have received the photo of the picture. What a shame, such Spanish shape! To say that it was poorly done is not the right word. It was a disaster! The strokes were different, the colors were different, techniques were different! Mesonart replied that every piece of art is „individuell“. Before you buy something on their website check the artist. Some of artist are not existent, some are AI-generated. Sometimes Mesonart uses the names of living little known artist, but their style is completely different from what Mesonart claims as original. The picture is sent from Xiamen, China and money is booked in Hong Kong. In the end I was so disgusted by this continuous cheating, that I refused FeDex delivery. Mesonart art refunded me total amount paid, I assume because I have bought the insurance. But the customs fee and VAT I still had to pay. It was a loss of time and money.

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

great experience

My consultant has kept me posted every step of the way. My first painting arrived, carefully packaged, and is just what it looked like in the preview photos provided. I can't wait to see the other 3, which should be arriving soon.

August 30, 2026
Unprompted review
Rated 5 out of 5 stars

The artwork arrived in perfect…

The artwork arrived in perfect condition and looks exactly like the photos on the website. The frames are sturdy and well made, and hanging the pieces was easy. They kept me updated the whole way through. Excellent experience from start to finish.

August 26, 2026
Unprompted review
Rated 5 out of 5 stars

A truly bespoke creation

Not only is the finished piece true to what was shown on the website and delivered in excellent condition, but Mesonart also stays involved throughout the creation, checking with you if it meets your expectations and offering the option for adjustments if needed - a truly bespoke service. Thank you Mesonart

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely stunning painting I…

Absolutely stunning painting I absolutely love it. It looks fabulous in my lounge. I can’t stop staring at it.
Top-notch customer service from start to finish delivery packaging was quite amazing, it took me quite awhile to get it off!
Outstanding artist and outstanding work

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellent

I recently ordered the large horse canvas from MesonArt and when it arrived, the colours were quite different that the website reflected (very beige/pink instead of creams & whites). I was quite worried as the piece was a fair price but the colours just didn't work with my space. I reached out to advise them of my concerns and I was pleasantly surprised and impressed with their customer service. They were keen to correct this and offered to replace it. The exchange was very professional and I was duly impressed with how they handled the whole issue. It was my first time ordering from MesonArt and I look forward to ordering more art work from them in the future. I would also highly recommend them for customizable art work. I LOVE the piece and will enjoy it for many years.

August 15, 2026
Unprompted review
Rated 4 out of 5 stars

Absolutely love my painting from…

Absolutely love my painting from Mesonart! It’s even more beautiful in person and fits perfectly in our home. The quality is excellent and the whole experience was smooth and professional. Very happy with my purchase and would definitely recommend Mesonart!

August 12, 2026
Unprompted review
Rated 1 out of 5 stars

Chinese company

Chinese company. Even though they say you can get a refund if there is something wrong with the painting, you will need to pay the shipping cost back to China… usually the same as the initial price.

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great pieces of artwork

Great pieces of artwork. You order what you like and all artwork is individualized according to your wishes. Quality is excellent, service and guidance too. At every step you can approve to continue to assure that the artwork does satisfies you completely. It was send to us and after a week we received it, all carefully packed and again supervised by Tina to make sure the package was well and safely received. We are very pleased!

August 5, 2026
Unprompted review
Rated 5 out of 5 stars

MesonArt is Outstanding!!

I am Thrilled with the two Paintings I purchased from MesonArt!! The ArtWork from Artist, Jenny Dineen, was Stunning, the Customer Service by Ming Li, was Outstanding, and the Worry Free Delivery was Efficient. Thank you MesonArt, I Highly Recommend your Online Art Gallery Business!! Donna Pavluk-Boyle

July 22, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible artwork, exactly what I wanted.

I was looking for a very specific colour, size and I wanted it to be original artwork. I was looking for months!! I was very skeptical initially about this site. In fact I bought something and cancelled straight away only to find something else and went through with it. It was risky I think and I was worried I would get something quite tacky. But I am just wowed every time I see this piece in our dining room. It has just been installed and it looks insanely nice. It's just the perfect piece. The process of ordering it, having it shipped etc was also very straight forward. The only annoying thing is that I now have this massive box that it came in that I have to somehow get rid of. I would recommend this site but I guess the quality of the piece may depend on which artist you get I presume.

July 30, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING!!

WARNING! This is a Chinese company that ships their artwork directly from China. I don’t have a problem with that. But, they falsely advertise their artwork, as “handmade”. When I received the painting, it looked nothing like from their website, and veryyyyy far away from “handmade”—more like a printed “handmade”. Anyhow, after reaching out, stating my issue, they went ghost, of course. I filed a dispute with my bank, and they’re sending threatening emails to withdraw my bank dispute. I don’t understand how they allow these kind of companies do business in the USA. They’re clearly scammers. Becareful, don’t go through the same headache as me!!

July 29, 2026
Unprompted review
Mesonart logo

Reply from Mesonart

We apologize for the unpleasant shopping experience. You can contact our customer service staff for a return or exchange.

We have a gallery in Las Vegas and a base in Hong Kong. Every piece is hand-painted by an original artist, and slight color variations are normal. We offer a no-questions-asked refund policy; you can contact your dedicated consultant.

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