Disgusting behaviour by the overseas call centre
This company uses overseas call centre staff from Cebu who are act illegally. For the past 2 days a spiteful Admin located in Cebu has now three times cancelled the doctors script for me - which is illegal in Australia. In AU an admin staff member cannot cancel a GP’s script. I’ve called the 1300 number 10 times - no one answers the phone but a Cebu accent directs you to email support. Support just ignore. Instead of providing decent customer service and resolving the issue they have now cancelled every consult I try to book.
This has placed me at risk medically because I now cannot continue the treatment I started last month with the medication I was prescribed.