NextClinic Reviews 

5
TrustScore 3 out of 5

3.1

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Company details

  1. Medical Certificate Service
  2. Medical Clinic
  3. Medical Group

Written by the company

Telehealth platform connecting partner doctors with patients across Australia. Access telehealth consultations, medical certificates, prescriptions, and referrals from the comfort of your home.


Contact info

3.1

Average

TrustScore 3 out of 5

5 reviews

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1-star

No recent history of asking for reviews

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3.1

All reviews

(5)

3 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Disgusting behaviour by the overseas call centre

This company uses overseas call centre staff from Cebu who are act illegally. For the past 2 days a spiteful Admin located in Cebu has now three times cancelled the doctors script for me - which is illegal in Australia. In AU an admin staff member cannot cancel a GP’s script. I’ve called the 1300 number 10 times - no one answers the phone but a Cebu accent directs you to email support. Support just ignore. Instead of providing decent customer service and resolving the issue they have now cancelled every consult I try to book.
This has placed me at risk medically because I now cannot continue the treatment I started last month with the medication I was prescribed.

August 20, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

I’ve used this service twice now and each time has been efficient and effective. Highly recommend!

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, fast, trustworthy service

I needed a referral to my regular gastroenterologist as he had a cancellation the following day and my regular GP was unavailable. NextClinic has a simple pricing structure and they provided the required referral within 15 minutes of my making a request. They didn’t bill until they provided the referral, and they tried to call me as expected, but I was indisposed at the time. NextClinic is my new go to for online medical services.

May 26, 2025
Unprompted review

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