neuromd.com 

System does not stay charged for very long.
Replacement pads are too expensive. You can get them on Amazon for a much lower price.

The NeuroMD tens device failed to work consistently as the unit would drop the signal connection. Furthermore, the sticky pads only last 1-3 applications and will no longer stick. It is not a reliable device to use and customer service is very reluctant to provide refunds or admit the NeuroMD tens device is a poorly designed device.

Great product for the back but the stickiness wears off very easily. They barely stick to my back now

They are miss advertising and selling a basic TENS massage device which i can buy online for 7 euros. The product they ship is unable to do EMS stimulation. The product i received was an unbadged basic devise from China. When I complained they said it was the correct device. Total rip off and scam.

Summary of the Problem

NeuroMD is repeatedly advertising discounts of 62%–70% off a claimed $399 retail price, directing customers to use discount codes such as BLACKFRIDAY25 to receive the advertised savings. However:

1. The product has been continuously priced at $149.95 for months, including on their website, Amazon, and Facebook ads.
2. $149.95 is presented as the “standard” price, not a discounted price.
3. The advertised discount codes fail immediately, even when used directly after clicking the ad that displays them.
4. The company confirmed in writing that:• The actual price is $149.95,
• Only a 10–15% discount is being offered,
• They will not honor the advertised 62%–70% discounts.

5. Despite being notified, the company has continued running the same ads with the same nonfunctional discount codes for weeks.

This creates the appearance of a false discount based on an inflated reference price that the company does not actually charge.

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Why This Appears Deceptive

Under the FTC’s Guides Against Deceptive Pricing, a “regular,” “retail,” or “list” price must reflect a real, bona fide price at which the product was actually offered for a meaningful period of time.

NeuroMD’s advertising:

• Uses a $399 “retail price” that the product has not been sold at for months (possibly longer).
• Promotes “today only” discounts that are not real.
• Displays active discount codes that do not work at checkout.
• Continues running these ads after being notified of the issue.

This creates a misleading impression of savings and appears to violate FTC guidelines on reference pricing and deceptive discount claims.

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Consumer Impact

• Consumers are led to believe they are receiving a large, time‑sensitive discount.
• In reality, the “discounted” price is simply the everyday price, and the advertised savings are not available.
• The company refuses to honor the advertised discount even when presented with evidence.

While I read advertisements and reviews, upon receiving the NeuroMD back device and reading their users' guide, I realized that so many additional warnings associated with its use made it too dangerous for me to try. I never touched the contents other than the guide, but I had to pay over $30 in return and restocking fees to send it back. I don't mind paying the mailing part, but $25 restocking fee is outrageous!

The device took a long time to arrive - but the effects are excellent. You DO have to use it as suggested, and also with exercise, which I was already doing. The pads are long-lasting in my experience, but you DO have to clean them and store them as specified. There is no claim by NeuroMD that they last more than 30 sessions or so, but in my experience they do. I have far less pain and I have avoided surgery by using a combination of NeuroMD, exercise and SI belt, with daily walking of 30-40 minutes. (I have three herniated discs and severe spinal stenosis.)

I purchased the Clearance NeuroMD Whole Body Corrective Therapy Device on website getneuromd.com mid 2025. I absolutely loved it at the beginning. In time i noticed it seemed to work inconsistently. sometimes the remote and stimulators would simply not synch properly. What was discouraging was working with customer service. They just didn't believe me. Anywho, bottom line, i'd look into other products that offer the same NMES and TENS. I agree with others about the pads being expensive. I'm still glad i have the product and i do use it, and i do experience pain relief, however, i'm frustrated with its inconsistencies at times.

I bought this product in this winter and It really reliefs my back pain that I have had for more than 15 years. Much better than other ones than I had used before. Only drawback is that their pad gets dried faster, so it doesn’t last long. But I think part of the reason might be we have much drier air in Sweden during wintertime.

Your replacement pads suck, they don't work maybe once or twice and how much they cost, that's not worth the money you need to do something about that.

Horribly cheap device no better than a tens machine. It ships from China and took months to arrive. When I tried to return it only a week later, customer service said its not eligible. Do not buy this garbage. FDA is clearly being to lax with what it approves, but we knew they didnt have the peoples best interest.

Headline: Misleading marketing and predatory return policies

"I succumbed to the high-pressure marketing of NeuroMD after decades of chronic back pain. Before even buying, I was bombarded with daily texts and emails. I eventually ordered during one of their perpetual '50% off' sales, but quickly realized the hype didn't match the reality.

When I tried to return the UNOPENED package, the company made it nearly impossible. They insist you keep and 'try' the product for 30 days before they will even issue a return label. Even for an unopened box, they charge a restocking fee and make the customer pay for return shipping. Be very wary of the 'money-back guarantee'—it is designed to make returning the product as difficult as possible."

Company states 60 day trial period but when tried to return given two choices: 1. Keep device with 50% money refund. 2. Return with exorbitant shipping fee approximately 20% original cost. Product simply didn’t work.