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myGemma Reviews 

3,354
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products, often noting items appear brand new or better than expected, even for pre-owned luxury goods. The service is frequently described as professional, efficient, and seamless, with many appreciating the knowledgeable and friendly staff. Reviewers highlight the ease and speed of transactions, from purchasing to selling, and commend the quick and secure delivery of beautifully packaged items. However, some customers also noted concerns regarding the visual presentation of products on the website. These included a desire for more detailed or 'on-person' photos, and occasional issues with the functionality of certain viewing features.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers receiving items in better... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy, seamless, and efficient... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and fast,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently reporting that items are in excellent... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

My first experience with MyGemma and certainly not my last. Definitely one of the best luxury resale platforms out there - fair market price for my CC urban backpack in black lambskin and silver hardw... See more

Rated 5 out of 5 stars

I am rating a 5 Star without a doubt. I wish I could of scored a 10 star rating! Upon me initially purchasing to recieving my product, I was treated with respect and courtesy. When receiving my produc... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe Store
  5. Watch Store

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(3,354)

489 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible customer service

Terrible customer service

July 8, 2026
myGemma logo

Reply from myGemma

Antonia,

We are sorry that you weren’t happy with our customer service.

As Tiffany rightly advised, the security tag must not be removed if you wish to return the item. This is also stated on the tag. This is to stop customers using the item for an event or a period of time and then returning it for a refund.

Unfortunately, as you did remove it, we cannot accept the return.


myGemma

Rated 5 out of 5 stars

love selling to mygemma

love selling to mygemma, very efficient, you get the quote instantly. i encourage everyone to try selling and buying through mygemma. i was a longtime fashionphile seller but they take one week to even more to provide the initial quote. mygemma has an option for consignment that offers more money in your pocket

July 15, 2026
Rated 5 out of 5 stars

Great Experience

Mark was great to work with! Excellent communication and made the process so easy from start to finish! Thank you.

July 11, 2026
Rated 5 out of 5 stars

Emre is the best

Emre is the best! The entire process was flawless. Emre and the company are trust worthy and sincere. All my questions were answered and my consigment/sale could not have been easier. Thank you so much I will be back to sell and shop for sure!!

July 11, 2026
Rated 5 out of 5 stars

Talk about dabomb.com

Talk about dabomb.com. myGemma is eeeerrrthing! I appreciate the responsiveness and just overall professionalism. You are A++. Continued blessings for you. See you soon.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

It was my first time selling, and the experience was great if I had any other products of worth value, I would consider this company. Thanks for everything.

July 9, 2026
Rated 5 out of 5 stars

Better than expected!

Bag is beautiful and better condition than expected.

I almost bought this bag at LV but held off, then it went disco. So happy to have found one in such great condition!

July 2, 2026
Rated 5 out of 5 stars

5 stars

5 stars! Smooth transaction. Emails were answered immediately. So easy and happy with the payout! I will definitely be back! Thank you!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

This was such a seamless experience

This was such a seamless experience. I sent in photos of my ring, they gave it a fair value and sent me the FedEx label. I brought the ring to FedEx on a Saturday, they recieveeiit Monday morning and by 1PM on Monday, I'd received my funds. Mark, my Client Services rep was so gracious and easy to work with. Very clear, thorough and fast. 10/10 recommend this service to sell your jewelery.

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth & Stress-Free Selling Experience

MyGemma is definitely legit! I had such a great experience selling with them. Mark was incredibly helpful and walked me through every step of the process, making everything easy and stress-free. As soon as they received my items, I was paid right away. The whole experience was smooth, professional, and much easier than I expected. I would absolutely sell with them again!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great service and quick payout

Great service and quick payout. I submitted 2 quotes for a couple of pocketbooks and got fair offers for both of them. I received payment literally the day my bags arrived at their location. The whole process between me mailing them my bags and receiving payment for them was literally 2 days! They are definitely legit and very professional. I definitely recommend them.

July 3, 2026

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