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myGemma Reviews 

3,354
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 497 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent condition of products, often noting items appear brand new or better than expected, even for pre-owned luxury goods. The service is frequently described as professional, efficient, and seamless, with many appreciating the knowledgeable and friendly staff. Reviewers highlight the ease and speed of transactions, from purchasing to selling, and commend the quick and secure delivery of beautifully packaged items. However, some customers also noted concerns regarding the visual presentation of products on the website. These included a desire for more detailed or 'on-person' photos, and occasional issues with the functionality of certain viewing features.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers receiving items in better... See more

User experience

Clients share positive opinions on user experience, frequently describing it as easy, seamless, and efficient... See more

Service

People report positive experiences with service, often describing it as professional, efficient, and fast,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently reporting that items are in excellent... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high... See more

Rated 5 out of 5 stars

Easy transaction- great price- shipped on Monday from New York and received on Wednesday to Kentucky- I picked up at Walgreens since no one would be home to sign. Pochette Metis reverse monogram was e... See more

Rated 5 out of 5 stars

My first experience with MyGemma and certainly not my last. Definitely one of the best luxury resale platforms out there - fair market price for my CC urban backpack in black lambskin and silver hardw... See more

Rated 5 out of 5 stars

I am rating a 5 Star without a doubt. I wish I could of scored a 10 star rating! Upon me initially purchasing to recieving my product, I was treated with respect and courtesy. When receiving my produc... See more


Company details

  1. Jewelry Store
  2. Diamond Dealer
  3. Handbags Shop
  4. Shoe Store
  5. Watch Store

About myGemma

Written by the company

myGemma (formerly WP Diamonds) brings you pre-owned, expertly authenticated, sustainable luxury.

Shop designer jewelry, bags and accessories from your favorite brands: Hermès, Chanel, Louis Vuitton, Tiffany & Co., David Yurman, Gucci and much more.

Authenticity Guaranteed: Our team of in-house experts authenticate each and every piece, and every item comes with a myGemma Certificate Of Authenticity.

Affordable Luxury: A curated collection, with meaningful discounts to retail price and several, affordable payment plans.

Iconic Brands: Shop the brands you love, including rare, vintage and hard-to-find items. Whether you are looking for a Birkin 35 bag or a Cartier Juste Un Clou bracelet, myGemma is here to help.

Online Or In Person: Shop and sell online or in person. The choice is yours. We offer appointments at our NYC headquarters.

Sell In As Little as 24 Hours: Sell your luxury goods online to the experts. Sell directly, consign or trade-in, start by filling out our online form to receive your price quote.

Sustainable Luxury: myGemma promotes a truly circular economy; sell your unwanted luxury pieces and buy pre-owned. To further our commmitment to sustainability, we plant a tree and remove 10 bottles of ocean plastic for every purchase made on myGemma.com.


While myGemma is not affiliated with any of the brands available for purchase, all products are authenticated by our team of luxury experts.

Shipping & Returns

Written by the company

Free, Same Day Shipping
We provide fully insured, trackable shipping. Orders received Saturday and Sunday will ship the following business week.
14 Day Return Policy
Except final sale items.

Authenticity Guaranteed

Every item comes with a myGemma Certificate Of Authenticity.

We stand behind our authentication process and guarantee every item for its authenticity. If a brand states that the item is not genuine, we will refund 100% of the purchase price.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,354)

489 reviews in the last 12 months

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Rated 5 out of 5 stars

I was extremely hesitant about selling…

I was extremely hesitant about selling my bag to this company. I trusted the process and was shocked how easy, simple and quick they made it! The same day they received my bag, I received payment. I will not hesitate to use them again!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Authentic and beautiful HERMÉS bag…

Authentic and beautiful HERMÉS bag purchase. Great communication, lovely boutique like packaging when received, shipped very quickly and exactly as described. Trust this seller. I have extremely high standards and MyGemma has made me happy many times.

June 17, 2026
Rated 5 out of 5 stars

Flawless Experience

From my first inquiry, the follow-up phone call to the payout was seamless. Working with Mark Salinaro was really great and it was very quick and easy from start to finish. Before this, my first experience with MyGemma, I would go to Fashionphile and the process took weeks from start to finish. Going forward I will be starting with MyGemma.

June 4, 2026
Rated 5 out of 5 stars

Extremely professional team

Extremely professional team. Communication was great. Such a great company to work with to sell a Tiffany ring that no longer fit.
I will use them in the future and highly recommend them.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible Customer Service

Incredible Customer Service. I have purchased bags from this company and, if I’ve not loved something I purchased, it’s very easy to return. There’s $100 restocking fee which I think is fair. Unlike the RealReal, there’s an opportunity to see if the bag works before I own it. Best customer service of any resale company I work with.

May 29, 2026
Rated 5 out of 5 stars

My Gemma is a fantastic site to sell…

My Gemma is a fantastic site to sell your luxury bags. I recently sold them one of my Louis Vuitton bags. The process was so efficient. I sent them pictures. They emailed me a quote within 48 hours. I accepted the excellent price they offered me. They emailed me a prepaid label.

They received the bag and I received my payment all in the same day! I wish everything in life was this smooth.

I have to give Emre all of the credit. He walked me through every step. He responded to all of my emails so quickly. He was so kind and extremely helpful! I honestly can't say enough good things about the whole process.

I have a few more bags I am looking to sell. I will definitely be using My Gemma. It doesn't compare to all of the hours wasted trying to sell on one of the many apps. Haggling back and forth with the buyers, only for them to change their mind.

Thank you My Gemma!!!

June 1, 2026
Unprompted review

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