Messina Hembry Reviews 

252
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the fast delivery, great prices, and the wide selection of unique vintage clothing options available on their official website. Many people are also consistently delighted with the very good quality and clean condition of the apparel they purchase. Some reviewers were not happy with sizing inconsistencies, mentioning that items frequently arrived in the wrong size or did not match the clothing measurements advertised online. Furthermore, a number of consumers also noted unexpected customs fees, shipping delays, or occasionally received damaged products that failed to meet their expectations.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great quality and affordable... See more

Quality

Reviewers highlight positive aspects of quality, noting that the materials feel lovely and items often arrive... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast postage times and... See more

Price

People report positive experiences with price, often highlighting amazing bargains and reasonable costs for... See more

Order

Consumers find order experiences to be mixed, reflecting a high level of disagreement. Many reviewers report... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Bought a mystery box glad I went with the lowest priced one as the items I got sent were not worth £20 if I had sourced them in a charity shop or on Vinted. I know it is luck of the drawer and only £2... See more

Rated 5 out of 5 stars

When I saw the reviews on this website and how up and down they were about delivery, customer service, etc., I was sceptical about buying from here, but I am thankful that I took the chance because my... See more

Rated 5 out of 5 stars

Bought levis 721s arrived in great condition size was 29 w x 32 l but a little big so would say 721s go a size smaller as loads of stretch and baggier than other levi skinnies. Would buy from this com... See more

Rated 3 out of 5 stars

Would have been 5 star. Jacket great quality and amazing price but the advertised size was very wrong. At least two sizes bigger and unwearable for me. You couldn’t even alter it to size. Very frustra... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

252 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(252)

164 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! I have dressed up the whole family in good-priced branded clothes. Quick delivery and helpful customer service if you have any questions.

July 31, 2026
Unprompted review
Rated 5 out of 5 stars

There’s such a lovely variety of…

There’s such a lovely variety of clothing available, with lots of stylish options to choose from. The quality of the clothes is great, and I’ve always been impressed with how quickly orders are processed and delivered. The customer service is also friendly, helpful and professional. Definitely a company I would recommend ☀️

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with my purchase

Really happy with my purchase! The vintage clothing is in great condition, the quality is excellent, and everything was exactly as described. Great value for money and a lovely selection. I would definitely buy from here again!

August 10, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend to a friend

Clothes arrived promptly and in a better condition that I had actually thought given they’re second hand. I had to return one of the items as I ordered the wrong size and the process was very easy with funds returned on time. Would recommend to a friend :)

June 13, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Thank you so much for the lovely review! 🫶

Rated 5 out of 5 stars

Sick garms

Sick garms! Have a few pieces from Messina and all have exceeded expectation 💪🏼

December 1, 2025
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Thank you so much for the lovely review! 🫶

Rated 5 out of 5 stars

Incredible website

Incredible website, I find rare pieces of vintage and second hand clothing at really low prices in comparison with other vintage shops and even vinted!

Love the range they have availble, and always super quick delivery.

August 7, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Thank you so much for the lovely review! 🫶

Rated 1 out of 5 stars

Reselling bundle

I recently bought a bulk order of wholesale clothing from this company and unfortunately the experience wasn’t what was advertised. The listing stated Grade A/B but what I received felt the all grade B, A large number of items had noticeable imperfections, and many pieces were low‑value styles that don’t resell well in today’s market. Because of this, the potential revenue advertised didn’t reflect reality. This was my first purchase from the company and, based on the quality received, it will also be my last.

August 8, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

We're sorry to hear that your first wholesale order didn't meet your expectations.

Our Reseller Bundles are made up of genuine second-hand clothing and are graded according to the condition of the individual pieces. A Grade A/B bundle means that the selection can contain both Grade A and Grade B items. Grade B pieces can have visible signs of previous wear, including minor marks, fading or other imperfections. As we're selling wholesale second-hand clothing, we don't guarantee that every item will be Grade A or that every piece will be immediately ready to resell without further cleaning or care.

That said, we're disappointed to hear that you felt the overall selection didn't represent the quality or value you expected. We take feedback on our wholesale grading and product descriptions seriously and will continue to review how clearly we communicate what customers can expect from our bundles.

Rated 1 out of 5 stars

Extremely disappointed with this store

Extremely disappointed with this store. I placed my order on July 24th, and it took until August 4th to arrive.
To make matters worse, upon delivery, I was hit with an unexpected €40 customs fee on top of the €63 (€50 for items + €13 for shipping) I had already paid at checkout. These additional charges were never made clear during the checkout process.
Due to the total lack of transparency and excessive shipping delays, I refused the delivery and requested a full refund. European buyers, beware of hidden costs! If had the possibility i would put 0 stars thats unecceptable.

August 4, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

We're very sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating unexpected customs charges and delivery delays can be. As your order was shipped from the UK to the EU, import duties and taxes may be charged by your local customs authority. These charges are determined by the destination country and are outside of our control.

Regarding the delivery time, we apologise that your order took longer than expected to arrive. While international delivery times can occasionally be affected by customs processing, we appreciate that this is disappointing when you're looking forward to receiving your order.
As the parcel was refused and is being returned to us, we will process your refund once it has been received back at our warehouse in accordance with our returns policy.

We genuinely value your feedback, and we'll review how we communicate customs information during checkout to help make this clearer for future customers.

Rated 2 out of 5 stars

I ordered a dress but didn’t receive…

I ordered a dress but didn’t receive it. I got my package intact with the rest, but this dress was missing. When I asked about it they answered fast, said it’s missing and wanted to refund me the price of the item. I asked where it went and reminded them, that I paid more than their listed price (border and international cc use fees) they offered to pay the latter but ignored the first. I don’t care about the few bucks more but I’m mad how they handled this. I see only 3 ways this could have happened.
1) someone bought the dress the exact time I did and their order got shipped first. Would suck, but can happen. This did happen to me with another “one of a kind” online shop and they explained the issue to me. I feel like this is a very easy issue to explain so they probably would have done that too, if that’s what happend.
2) their whole business is so chaotic/some items can actually go missing even with the tags and everything
3) an employee saw the dress, liked it and took it. Maybe theft maybe accepted policy that employees get dibs to buy stuff even if already sold.
Whatever the reason. I’m not going to shop on messinahembry again. It’s the 4th time I ordered, the first 2 were great, the 3nd they send my one order in two packages so I had to pay the border control fee twice. And now this. A 50/50 chance of being screwed over is definetly too high for me.

July 25, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

We're very sorry to hear that your recent experience has left you feeling this way, particularly as you've shopped with us several times before.

Unfortunately, on rare occasions, an item may be found to have an undiscovered fault during our final quality check before dispatch, or a stock discrepancy may occur. When this happens, we would always rather remove the item from the order than send something that doesn't meet our standards. We appreciate that this is disappointing, especially when you've purchased a one-of-a-kind vintage piece.

We responded as quickly as possible to let you know the item could not be fulfilled and offered a full refund for the dress, along with reimbursement of the international card fees you highlighted. We understand that this doesn't replace the disappointment of missing out on the item, and we're sorry for that.

Rated 5 out of 5 stars

Pleased with my items

Pleased with my items, exactly as described and arrived in good time. Some really good bargains priced cheaper then some charity shops, plus there’s usually a discount code about to get an even bigger saving

August 1, 2026
Unprompted review
Messina Hembry logo

Reply from Messina Hembry

Thanks for your review, we're pleased to hear that you were happy with your items and they arrived on time!

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